Skip to Content
Need Help Live Chat

SMS Messaging Policy

1. Purpose

SMS is an additional communication tool which can be used to inform students of important or critical information. The purpose of this policy is to provide staff policy guidance for communicating with students by sending bulk text messages, utilising Short Message Service (SMS) messaging to mobile phones

2. Scope

This policy relates to any CIT employee given authorisation to communicate via SMS with CIT students.

3. Principles

3.1 The use of the CIT SMS system is limited to use that is in accordance with the ACT Government Acceptable Use of ICT Resources policy. The policy principles are:

  1. Authorised CIT staff will only send messages to CIT students where a student has given their mobile phone number to the CIT class teacher or to CIT at the time of enrolment, for the purposes of official communication;
  2. As per the Privacy Act 1998, Principle 10, 1(e) a student’s mobile number is to be used by CIT for the purpose for which it was provided. That is, a student would expect to be contacted by CIT via SMS if the message was directly related to their study at CIT, (e.g. "Your Thursday 3:30pm class CRN 62341 has been postponed");
  3. Under no circumstances will staff send advertising materials via SMS without the authorisation of the CIT Chief Executive or delegate.

3.2 There a several levels of user access within the CIT SMS system. Staff will be assigned a user account with the appropriate level of access restricting the number of student mobile numbers to which an SMS message can be sent.

3.3 CIT will log and audit the following details of SMS messages sent to students;

  • Staff member's user name,
  • Time,
  • Recipient,
  • IP address and
    Message content.

Instances of inappropriate use will be referred to the delegate for consideration and appropriate action as outlined in the Acceptable Use of ICT Resources Policy.

3.4 CIT Staff will usually use SMS as an additional communication channel rather than as a primary means of communication. CIT Staff will not make key decisions affecting students solely based on the assumption that students have been sent an SMS message.

3.5 The costs of SMS messaging will be borne by the Department of the SMS author unless another CIT area agrees to incur the cost.

4. Documentation

  • Public Sector Management Act 1994.
  • Privacy Act 1988
  • ACT Public Service Code of Conduct
  • Whole of Government - Acceptable Use of ICT Resources Policy
  • ACT Government – ICT Security Policy
  • Acceptable Use of CIT Information Technology Policy and Form

5. Definitions

Employees - All Permanent, Temporary and Casual Staff employed under the Public Sector Management Act 1994

SMS - Short Message Service.

Student - As defined in the 'Student Definition, Eligibility and Enrolment Process Policy'.

6. Policy Contact Officer

For more information about this policy contact Senior Policy Officer, CIT Corporate Services.

Contact CIT Student Services on (02) 6207 3188 or email