Student notices

Important information for CIT students

ICT Outage notice

A whole-of-government ICT outage has impacted several key systems at CIT. We understand the disruption this has caused to your studies, and our teams have been working to resolve the issue as quickly as possible.

Thank you for your understanding and continued patience as we work to address this situation. We will provide regular updates via this page as new information becomes available and notify you when the incident has been fully resolved.

See our Frequently Asked Questions (FAQs) for further information (last updated 5 March 2025, 12pm).

For further guidance and support, please contact:

Update as of 18 March 2025, 4:30pm

CIT is aware that some students accessing eLearn remotely are experiencing intermittent login issues. There will be an outage to eLearn today between 10:00pm and 10:30pm which is expected to resolve this issue.

If you are still experiencing issues, please contact eLearn Support for assistance on (02) 6207 3833.

Update as of 5 March 2025, 12pm

Student eLearn access has been restored as of 5 March 2025. This means you can now log in and access eLearn course content and assessments. Please note, the visibility of course content and assessments will vary depending on the status of content restoration for each course.

What to expect when you first log into eLearn from 5 March 2025

While some course content has been fully restored as of 5 March 2025, educators are continuing to work to restore content for other courses. This means access to content and assessments will differ from course to course.

From 5 March 2025:

Some students may see full course content, materials and assessment details, while others may only see parts of it. This is because educators are continuing to rebuild course content for some courses.
Your educators will use the “Teacher Announcements” feature in eLearn to provide course updates directly to you. This will include guidance on upcoming assessments, and notifications about when more content will become available.
As restoration progresses, educators will release additional course content, materials and assessments in stages.

Check for announcements from your educator for any course-specific updates or changes to deadlines. You will receive important guidance through eLearn, SMS, and email.

Assessments submitted between 6 January and 19 February 2025

Most assessments submitted between 6 January and 19 February 2025 have not been recovered. If you submitted an assessment during this period and your educator has notified you that it has not been recovered, you will need to re-submit your assessment. Your educator will provide you with specific instructions regarding re-submission and any additional support available.

If you have a copy of your assessment saved, you can resubmit it via eLearn from 5 March 2025. Educators are adjusting due dates and assessment submission methods to accommodate the resubmission of any assessments items that have not able to be recovered from eLearn. Your educator will provide you with specific instructions regarding re-submission and any additional support available. Please contact them directly if you have not received details on how to proceed.

Rest assured, your educators will work with you to provide the necessary time and assistance required to complete these tasks. If needed, special consideration or extended due dates will be arranged.

For further guidance, please contact CIT Student Services.

If you experience any issues accessing eLearn after 5 March 2025, please contact eLearn Support for assistance:

Phone: (02) 6207 3833
Email: elearn.support@cit.edu.au

We understand that the past two weeks have been challenging and appreciate your patience as we have worked to restore student access to eLearn. We remain committed to supporting you as you continue your studies. If you need further guidance or have concerns about your courses due to the impact of the ICT outage, please speak to your educator or contact CIT Student Services.

Thank you for your understanding.

Update as of 28 February 2025, 1:30pm

Our teams are continuing to actively work on restoring eLearn course content in preparation for student access being re-established in early March.

Classes are proceeding with interim adjustments continuing to be made to minimise disruptions. We understand the challenges this situation presents to our students, and we are grateful for the continued understanding and patience while we manage this complex situation. We are continuing to offer support through our educators, Student Services and Student Support teams.

In the coming days, students will start to receive direct communication from educators with details on next steps ahead of student eLearn access being re-established, including information for students who have attempted, submitted or completed assessments from 6 January to 19 February 2025, when the whole of ACT Government ICT outage occurred. If needed, special considerations or extended due dates will be arranged to support students in completing their assessments.

If you are concerned about any upcoming assessments, please speak to your educator for specific updates. They will inform you of any changes to assessment submission dates or methods. You can also contact CIT Student Services for further guidance.

We will notify all students once eLearn access is fully restored. Updates will be sent via SMS, email, and posted on this page. Please ensure your contact details are up to date in CIT Self-Service to receive timely and important notifications.

Update as of 26 February 2025, 1:00pm

CIT is continuing to manage the whole of ACT Government ICT outage that has impacted several key systems, including eLearn. While the majority of CIT systems have now been fully restored, including printing services, student communication channels and CIT Self-Service, our teams remain focused on the restoration of eLearn.

Classes are ongoing and educators are continuing to actively implement interim adjustments to class schedules, study time, and assessments to minimise disruptions to coursework. Access to eLearn has been re-established for educators who are checking content and functionality prior to student access being restored.

We understand the challenges the ongoing outage presents to our students, and we are committed to supporting you through this time. Our support teams, including educators and Student Services teams, are available to assist you across all CIT campuses. Please do not hesitate to reach out for guidance or support as we continue to navigate the outage.

Further updates on the progress of system restoration will continue to be shared on this page. We sincerely appreciate your patience and understanding as we continue to work to resolve this issue.

For further guidance and support, please contact:

Update as of 24 February 2025, 9:00am

CIT Self-Service has now been fully restored. You can access CIT Self-Service to view grades, class timetables, financial records, and more. Work is ongoing to restore eLearn and other systems impacted by the ICT outage.

Your educators are continuing to actively implement interim solutions and adjustments to classes, study time and assessments. They will continue to communicate with you regarding any changes.

Update as of 21 February 2025, 6:00pm

Printing services and student communication channels, including phone services, have been fully restored. We are still working on restoring other systems, including eLearn and CIT Self-Service.

Your educators are actively implementing interim solutions and adjustments to classes, study time and assessments. They will continue to communicate with you regarding any changes. If you've received specific advice about Saturday and Monday classes from your department or educators, please follow this advice.

Frequently Asked Questions (FAQs) about the whole-of-government ICT outage impacting CIT

Last updated 5 March 2025, 12pm

What systems are currently affected by the ICT outage?

The ICT outage impacted several key systems. As of 5 March 2025, access to all affected CIT systems has been restored, including printing services, student communication channels, CIT Self-Service and eLearn.

Educators are continuing to rebuild eLearn course content for some courses

When will student eLearn access be restored?

Students access to eLearn has been restored as of 5 March 2025. Students have been notified via this page, SMS and email.

Please check and update your contact information in the Personal Details section of CIT Self-Service to ensure you can receive direct updates via SMS and email.

For most courses, classes are ongoing, and educators are continuing to actively implement interim adjustments to class schedules, study time, and assessments to minimise disruptions to coursework. Some classes have been temporarily paused during the week of 3 March 2025 to give educators sufficient time to rebuild courses that require significant content restoration. If you are in one of these courses, you will have already received direct communication from your educator to update you.

If you have concerns about your course content, scheduling or assessments, please speak to your educator or contact CIT Student Services for guidance.

Why am I receiving emails from eLearn that seem out of date?

You may have received emails from eLearn that were delayed during the period when students did not have access to the system. Some of these emails might be out of date. If you’re unsure about any email you’ve received, please check with your educator for that course for clarification.

The same thing applies once you log in to eLearn. You may notice unread messages or notifications. Some of these might also be out of date. If you’re uncertain about any of the notifications or messages, we recommend checking with your educator for that course to ensure you have the most current information.

I’ve logged into eLearn, and it looks different. What should I expect?

Once you log in from 5 March 2025, the visibility of course content and assessments will depend on the course and the status of content restoration.

While some course content has been fully restored as of 5 March 2025, educators are continuing to work to restore content for other courses. This means student access to content and assessments will differ from course to course.

From 5 March 2025, some students may see the full course content, materials and assessment details when they first log into eLearn, while others may only see parts of it.

Educators are continuing to rebuild course content for some courses. As restoration continues, they will release additional course content, materials and assessments in stages.

From 5 March 2025, your educators will use the “Teacher Announcements” feature in eLearn to provide course updates directly to you. This will include guidance on upcoming assessments, and notifications about when more content will become available.

Check for announcements from your educator for any course-specific updates or changes to deadlines. You will receive important guidance through eLearn, SMS, and email.

I submitted an assessment item between 6 January and 19 February 2025. What happens now?

Most assessments submitted between 6 January and 19 February 2025 have not been recovered. If you submitted an assessment during this period and your educator has notified you that it has not been recovered, you will need to re-submit your assessment. Any work completed on eLearn platforms such as Quizzes or Forums has also not been successfully restored and will need to be re-attempted.

Your educator will provide you with specific instructions regarding re-submission and any additional support and will work with you to provide the necessary time and assistance required to complete these tasks. If needed, special consideration or extended due dates will be arranged.

For further guidance, please contact CIT Student Services.

I submitted an assessment between 6 January and 19 February 2025, and I have not yet received course communication from my educator. What should I do?

If needed, special consideration or extended due dates will be arranged.

Please speak directly to your educator in the first instance, if you have not yet received any communication regarding your assessment submissions.

For further guidance, please contact CIT Student Services.

What should I do if I still can’t access eLearn after 5 March 2025?

If you cannot access eLearn after 5 March 2025, please contact eLearn Support:

Phone: (02) 6207 3833
Email: elearn.support@cit.edu.au

Are assessments being delayed due to the outage?

Educators are actively adjusting assessment timeframes and deadlines to accommodate the ongoing situation caused by the whole of ACT Government ICT outage.

If you are concerned about any upcoming assessments, please reach out to your educator for specific updates. They will inform you of any changes to assessment submission dates or methods. You can also contact CIT Student Services for further guidance.

I’m concerned about upcoming assessments, what should I do?

If you have any concerns about upcoming assessments, please speak directly with your educator. They are actively adjusting course schedules, assessment submission methods and due dates to accommodate the ongoing situation. If needed, special considerations or extended due dates will be arranged to support you with completing your assessments during this period.

I submitted an assessment between 6 January and 19 February 2025, but it was not recovered due to the ICT outage. What should I do?

You can resubmit saved copies of your assessment from 5 March 2025. Your educator will advise you on extended due dates and submission methods if you need to resubmit.

If you don’t have saved copies of your assessment, rest assured your educator will work with you to provide the necessary support. There are several options available to support students whose learning or assessment has been affected. These include:

Extensions: Adjusted assessment deadlines and extended submission dates.
Special consideration: In some cases, special consideration or deferral may be arranged to accommodate a student’s individual situation.
Alternative assessment methods: If a student is unable to submit via eLearn, alternative submission methods will be arranged.

Extended payment plans and deferrals may also be considered. Please contact your educator to discuss your assessment requirements.

What happens if I have any outstanding assessments and need to request an extension or special consideration because of the ICT outage?

If you are concerned about assessment submission or resubmission dates or wish to request special consideration due to the outage, please contact your educator in the first instance. They are aware of the disruption caused by the ICT outage and are working to ensure that any necessary adjustments are made.

Several support options are available if you feel your learning or assessment has been affected by the ICT outage. These include:

Extensions: Adjusted assessment deadlines and extended submission dates.
Special consideration: In some cases, special consideration or deferral may be arranged to accommodate a student’s individual situation.
Alternative assessment methods: If a student is unable to submit via eLearn, alternative submission methods will be arranged.

The most appropriate option will depend on the nature of the impact. Your educator will provide you with guidance. You can also contact CIT Student Services for further advice on available support options.

Will the ICT outage affect my grades or assessments?

We understand the importance of your assessments and grades. Educators are actively working on interim adjustments to assessment submission methods and due dates to accommodate the ongoing situation. If any assessment submissions are impacted by the ICT outage, your educator will notify you directly to discuss next steps. If needed, special considerations or extended due dates will be arranged to support you with completing your assessments during this period.

What support is available for students affected by the outage?

Yes, CIT is committed to supporting students throughout the outage. CIT Student and Support Services teams are available to assist with any concerns or questions. Please reach out to them if you need guidance or further assistance.

For further guidance and support, please contact:

Are printing services and student communication channels working now?

Yes, printing services and student communication channels (including phone services) have been fully restored.

Can I access CIT Self-Service to view my grades, timetables, and financial records?

Yes, CIT Self-Service has been fully restored, and you can now use CIT Self-Service to access your grades, timetables, financial records, and other services.

Please also check and update your contact information in the Personal Details section of CIT Self-Service to ensure you can receive direct updates via email and SMS.

Will my scheduled classes still go ahead this week?

In most cases scheduled classes are going ahead as planned. Educators will communicate with you directly if there are any changes to your scheduled classes.

Some classes have been paused temporarily to allow educators time to rebuild course content. If your class has been paused, you will have received an email from your educator.

Please check and update your contact information in the Personal Details section of CIT Self-Service to ensure you can receive direct updates via email and SMS.

How are educators handling the disruptions to classes?

Educators are actively implementing interim solutions and adjustments to ensure minimal disruption. They will communicate any changes to class scheduling and assessment to you directly.

Please check and update your contact information in the Personal Details section of CIT Self-Service to ensure you can receive direct updates via email and SMS.

I’m concerned about my assessments and study time. How will this be affected?

Your educators are actively adjusting to classes, assessments and study time to accommodate the ongoing situation. They will continue to communicate with you directly regarding any changes.

Please speak to your educators if you have any specific questions about your assessment and/or study time or contact CIT Student Services.

What happens if I have assessments due?

If you have assessments due, your educators are actively adjusting and will provide guidance on any changes to deadlines or submission methods. Please ensure your contact details are correct and up to date in CIT Self-Service to ensure you can be notified directly of any adjustments.

Will I receive updates on the situation?

Yes, we will continue to provide regular updates via SMS notifications and this page as progress is made. Be sure to check this page regularly for the latest updates and information.

Please also check and update your contact information in the Personal Details section of CIT Self-Service to ensure you can receive direct updates via SMS and email.

What caused the outage?

A hardware failure caused the outage.

CIT's ICT systems, supported by Digital, Data and Technology Solutions (DDTS), follow best practice guidance and are designed for business continuity. The CIT team is working around the clock in collaboration with our ACT Government colleagues to restore all CIT systems affected by this Whole of Government outage.