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Information for staff

At CIT we appreciate and value the contribution that our staff make to the CIT community and in particular our students. Please find below a range of remote online services available to you as a CIT staff member.

Staff training - 6 April - 9 April

To support teaching departments in designing new strategies for remote learning, we will be running a variety of training solutions over the next few weeks. Please see below for the current virtual options available.

e-Learn Training

12:00 - 1:00pm:

  • Monday - eLearn Basics
  • Tuesday - Snap Template Training
  • Wednesday - Tools (this week we will focus on the Assignment tool)
  • Thursday - Snap Template Training
  • Friday - Q & A

Adobe Connect Training

2:00 - 3:00pm:

  • Monday - Friday

Please click on the following link to access the online training during the scheduled time:

For assistance in setting up these sessions please click here (PDF 90Kb).

Adobe Connect Basics One-on-one Online Training

10:00 - 1:00pm:

  • Monday - Thursday

To schedule your 45 minute one-on-one training with a supportive teacher, please contact Evolving Teacher on 62 074234 or When we schedule your session, we will provide you with all the information you need to engage in your training.

Accessing your email remotely

This service is for CIT staff who need to have access to their emails from off campus, this includes from home as well as interstate and international.


In order to access your emails remotely you will need to register on site for Multi Factor Authentication (MFA) to continue using Outlook Web Access (OWA), click here for instructions (PDF 417Kb).

You can start the process by visiting from a work or personal device. You will need to register with your email address instead of

Sign in:

Once registered, you can access the service from

Accessing CIT SMS remotely

This service is for CIT staff who need to access the CIT SMS from off campus, this also includes from home. To access the service, open a web browser and go to the following URL:

Accessing Customer Relationship Management (CRM) remotely

To access the CRM remotely you will need to install the CRM on your home laptop or computer, you can find installation instructions click here (PDF 256Kb).

If your computer is not up to date with its .NET version, RightNow CRM will not load and you will receive an error message. For instruction on how to update your .NET system click here (PDF 250Kb).

Accessing the Staff Information Site (SIS)

You can no longer access the CIT Staff Information Site (SIS) from home or away from your office computer as it has been identified as a security risk to CIT.

Accessing Student Management System (Banner) remotely

This service is for CIT staff with existing access to access Banner. Banner 8 and Banner 9 are now available from off campus, this also includes from home.

To access Banner 9, open a web browser and go to the following URL:

To access Banner 8, open a web browser and go to the following URL:

Accessing Webex meetings remotely

Cisco Webex Meetings is a collaborative meeting application in CIT. Webex can be used on desktops (best with a headset and webcam), mobile and web links. Webex Meetings Webex is integrated with Microsoft Outlook.

WebEx can be accesses via for instructions click here (PDF 891Kb).

WebEx can be accessed on your mobile device, for instructions click here (PDF1.4Mb).


eLearn is CIT's online learning environment. You can access eLearn from

If you're having any difficulties developing materials on elearn please click here

For further help with eLearn, contact eLearn Support on 6207 3833 or

Staff Contact list

Search by staff member, organisational unit on the ACT Government Directory. To access the ACT Government Directory click on the following link:

Accessing Cisco Jabber remotely and forwarding your work phone

How to login to the Cisco Jabber Mobile App - chat and work phone access

All calls to your work phone will automatically be forwarded to your mobile while you're logged into the app. You'll only receive calls while the app is open.

  1. Download Cisco Jabber from the Apple or Android app store.
  2. Sign in using your ACT Gov email –
  3. The next screen will automatically pre-fill your email. REPLACE this with your computer logon – FirstName LastName.
  4. Enter your password.

*Note: if you have any issues with Cisco Jabber, select 'Reset Jabber' and repeat the steps above. Due to the greater number of staff working from home, the Cisco Jabber network may experience an unprecedented level of demand causing the app to crash.

Additional resources