Skip to Content
Need Help Live Chat
Certificate II in Workplace Skills BSB20120
Show sidebar
  1. Home
  2. Courses
  3. Professional
  4. Business
  5. Workplace Skills

Overview

This course is your first step to learning new skills in business administration, reception skills and digital literacy. You will learn in an exciting real life business environment called the Simulated Business which provides the opportunity to gain essential experience working with other students in a realistic workplace environment.

This qualification is a pathway into BSB30120 Certificate III in Business. Start working towards your new career now.

Qualification:

 Certificate II in Workplace Skills BSB20120

Next Intake:

 Ongoing

Course No:

 C2-BT18

Campus:

 Face to face classes at CIT Bruce 

Flexible learning at:
- CIT Learning Centres - CIT Gungahlin  and CIT Tuggeranong 
- CIT Library - CIT Reid*


*From Semester 2 2025, the location of this course will transition from CIT Reid to the new CIT Woden campus. CIT will provide support for students who will be making the move to Woden. Learn more.

Duration:

 Fifteen weeks at 3 days per week (18 hours per week) or part-time equivalent. Plus, an additional 10 hours per week (approx.) individual learning such as research, online activities, projects, teamwork, etc.

Flexible/blended options are available at CIT Bruce, CIT Reid, CIT Tuggeranong and CIT Gungahlin. This is a self-paced mode of delivery and provides flexibility if you are unable to commit to full-time study.

Cost Info:

Enrolment fees for this course are based on the costs per subject as indicated below. The total course cost may vary depending on the choice of elective subjects or if subjects are attempted more than once. Subject costs identified as Standard are partially subsidised by the ACT Government. Concessions may be available to eligible students.

Indicative Cost:

 Standard $860
Apprentice/trainee
  • Subsidised fee $430

Likely Job Outcome:

 Office Assistant, Administrative Assistant, Office Receptionist. Pathway to further study.

Application Type:

 Standard
Share:

Timetable Information

To help with the enrolment process print your timetable, or keep the window open, so that you can refer back to it for your course code, course name, and the Course Reference Numbers (CRNs) or Block Code.

Additional Information

Additional Costs. You will be required to purchase:
Software Publications text book (approximately $35)

Entry Requirements

Open entry.

Skills Recognition

To study any course at CIT (excluding non-accredited training) you must have a Unique Student Identifier (USI).

Literacy Skills Information

We suggest that you will need Australian Core Skills Framework levels of at least 2 across reading, writing, learning, oral communication and, depending on your course of study, numeracy skills to successfully complete this course. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with a lower level course, or enrol in the Certificate II in Skills for Work and Vocational Pathways (FSK20119) to develop your literacy skills. Please visit CIT Foundation Skills page.

Transition Information

Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

Subject Cancellations/Changes

To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

Complete 10 subjects

Core: Complete all 5

  • BSBCMM211   Apply communication skills
    • CIT Code: BUSN275
      Cost: Standard $110.00
      Description: This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.No licensing, legislative or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil
  • BSBOPS201   Work effectively in business environments
    • CIT Code: BUSN454
      Cost: Standard $100.00
      Description: This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as part of a team.The unit applies to those who work in a broad range of settings. These individuals typically work under some supervision and guidance.No licensing, legislative or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil
  • BSBPEF202   Plan and apply time management
    • CIT Code: BUSN478
      Cost: Standard $60.00
      Description: This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task.The unit applies to individuals working under direct supervision. These individuals apply basic skills and knowledge in a broad range of work settings.No licensing, legislative or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil
  • BSBSUS211   Participate in sustainable work practices
    • CIT Code: BUSN537
      Cost: Standard $60.00
      Description: This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions. These individuals work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility. No licensing, legislative or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil
  • BSBWHS211   Contribute to the health and safety of self and others
    • CIT Code: BUSN564
      Cost: Standard $100.00
      Description: This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents. It covers following work health and safety (WHS) policies, procedures, instructions and requirements; and participating in WHS consultative processes. The unit applies to those who require a basic knowledge of WHS to carry out own work in a defined context, under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.NOTES1. The terms occupational health and safety (OHS) and work health and safety (WHS) are equivalent, and generally either can be used in the workplace. In jurisdictions where model WHS laws have not been implemented, registered training organisations (RTOs) are advised to contextualise this unit of competency by referring to existing WHS legislative requirements.2. The model WHS laws include the model WHS Act, model WHS Regulations and model WHS Codes of Practice. See Safe Work Australia for further information. No licensing, legislative or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil

Electives: Complete minimum 1

  • BSBCRT201   Develop and apply thinking and problem solving skills
    • CIT Code: BUSN287
      Cost: Standard $60.00
      Description: This unit describes the skills and knowledge required to solve problems, develop questions and respond to feedback on questions on workplace issues. The unit applies to individuals, often working under supervision or guidance, who may be required to think critically, ask essential questions and consider answers to those questions. No licensing, legislative or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil

Electives: Complete 4

  • BSBTEC101   Operate digital devices
    • CIT Code: BUSN590
      Cost: Standard $60.00
      Description: This unit describes the skills and knowledge required to start up and use a range of basic functions on digital devices. The unit applies to those who perform a range of routine digital tasks in the various sectors of the business services industry and generally work under direct supervision.
      Prerequisites: Nil
  • BSBTEC203   Research using the internet
    • CIT Code: BUSN546
      Cost: Standard $100.00
      Description: This unit describes the skills and knowledge required to plan, conduct and present research using the internet within an organisational context.The unit applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of research in a defined context, under direct supervision or with limited individual responsibility.No licensing, legislation or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil
  • BSBTEC201   Use business software applications
    • CIT Code: BUSN544
      Cost: Standard $150.00
      Description: This unit describes the skills and knowledge required to select and use software and organise electronic information and data.The unit applies to those who use a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil
  • BSBTEC202   Use digital technologies to communicate in a work environment
    • CIT Code: BUSN545
      Cost: Standard $60.00
      Description: This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms.The unit applies to those who use digital technology to communicate with relevant stakeholders. This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil

Electives: May complete maximum 2

  • BSBPEF301   Organise personal work priorities
    • CIT Code: BUSN479
      Cost: Standard $100.00
      Description: This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. The unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil

Related Courses

Certificate IV Business BSB40120
Certificate III Business BSB30120

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au