Complaints Students and Community Members Policy

1. Purpose

To enable students and community members to raise a complaint at CIT and ensure that all complaints raised are managed in a fair, consistent and timely manner for the complainant(s) and the respondent(s).

2. Scope

This policy applies to all complaints raised by CIT students and members of the community.

3. Principles

3.1 All CIT students and community members have the right to make a complaint, regarding anything they feel is unreasonable or unfair.

3.2 Complaint issues should first be raised by completing a complaint form, which is then forwarded to the Executive Director, Corporate Services who will acknowledge the complaint and advise the complainant who will be managing the complaint.

3.3 If a student chooses to raise a complaint, the student’s enrolment or academic progress will not be jeopardised.

3.4 The complainant and respondent are entitled to fair, respectful and timely resolution of complaints in accordance with the principles of natural justice and procedural fairness.

3.5 Complaints will be managed in accordance with the CIT Privacy Policy. This means that all personal information collected by CIT is used only for the purpose it is collected and will only be shared on a need to know basis.

3.6 Anonymous complaints will be addressed, however there may be limited outcomes for matters raised this way.

3.7 If a complainant is not satisfied with the complaints handling process, or consider the outcome not justified, an internal review can be requested through the CIT Chief Executive Officer, Executive Director, Education and Training Services or Executive Director, Corporate Services or Executive Director, Industry Engagement and Strategic Relations.

3.8 The complainant can withdraw a complaint at any time during the process. However, depending on the nature of the complaint, CIT may be required to continue with its enquiries.