Complaints Students and Community Members Policy
To enable students and community members to raise a complaint at CIT and ensure that all complaints raised are managed in a fair, consistent and timely manner for the complainant(s) and the respondent(s).
This policy applies to all complaints raised by CIT students and members of the community.
3.1 All CIT students and community members have the right to make a complaint, regarding anything they feel is unreasonable or unfair.
3.2 Complaint issues should first be raised by completing a complaint form, which is then forwarded to the Executive Director, Corporate Services who will acknowledge the complaint and advise the complainant who will be managing the complaint.
3.3 If a student chooses to raise a complaint, the student’s enrolment or academic progress will not be jeopardised.
3.4 The complainant and respondent are entitled to fair, respectful and timely resolution of complaints in accordance with the principles of natural justice and procedural fairness.
3.6 Anonymous complaints will be addressed, however there may be limited outcomes for matters raised this way.
3.7 If a complainant is not satisfied with the complaints handling process, or consider the outcome not justified, an internal review can be requested through the CIT Chief Executive Officer, Executive Director, Education and Training Services or Executive Director, Corporate Services or Executive Director, Industry Engagement and Strategic Relations.
3.8 The complainant can withdraw a complaint at any time during the process. However, depending on the nature of the complaint, CIT may be required to continue with its enquiries.
Age Discrimination Act 2004 (Commonwealth)
Children and Young People Act 2008 (ACT)
Disability Discrimination Act 1992 (Commonwealth)
Higher Education Support Act 2003 (Commonwealth)
Public Sector Management Act 1996 (in particular sections 6 and 9)
Racial Discrimination Act 1975 (Commonwealth)
Sex Discrimination Act 1984 (Commonwealth)
Workplace Health and Safety Act 2011 (ACT)
ACT Government Resources
ACT Public Service Code of Conduct
ACT Public Service Respect, Equity and Diversity (RED) Framework
ACT Public Service Preventing Work Bullying Guidelines
CIT Policies, Guides and Resources
Bullying and Harassment Prevention Policy
Bullying and Harassment Prevention Procedures
All terminology used in this policy is consistent with definitions in the CIT Definitions of Terms.
6. Policy Contact Officer
For more information regarding this policy contact the Executive Director, Corporate Services.
Contact CIT Student Services on (02) 6207 3188 or email email@example.com.
This policy is implemented through the associated procedures. Authority to make changes to the procedures rests with the policy owner.
Policy No: 2018/2627
Approved: January 2019
Next Review: May 2020
Category: Student Policies
Policy Owner: Executive Director, Corporate Services
| Complaints Students and Community Members Procedures|
(PDF File 346.4 KB)
CIT Definition of Terms
Client Service Charter
Student Code of Conduct
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