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COVID-19 Information

Published: 29 Sep 2020

Restrictions

CIT has put measures in place to protect students, staff and the community. All the details are available in the online CIT INDUCTION AND INFORMATION FOR STAFF AND STUDENTS.

For the latest information in response to the pandemic in the ACT, visit the ACT COVID-19 website.

We are also reminding our staff and students to exercise caution when travelling, regardless of location. While travelling, practising good hygiene, maintaining physical distancing, as well as adhering to the rules of the jurisdiction you are travelling to is essential. Please stay up to date with the latest travel advice.

In order to comply with physical distancing regulations, all visitors and students are requested to book appointments for counter service. Please note, appointments will be booked on a first contact, first serve basis. To make a booking, visit the CIT Student Services Booking Form page.

Students who are instructed to self-isolate should register their details through the CIT self-isolation reporting form.

It is important that students check eLearn regularly for updates as well as ensuring their contact details on CIT SELF SERVICE are up to date.

Please contact CITcovidenquiry@cit.edu.au if you have any questions or concerns.

Support for students

The CIT Student Support team can provide you with guidance referrals and support to cope with different aspects of student life including finances, health issues or even homesickness.

CIT Student Support is offering free phone or online support for all students. There is counselling, advocacy, disability support, careers advice, youth support, migrant, refugee and international student support, equity support and apprentice support available.

The CIT Student Services team can answer your questions about courses or administrative matters. The team understands it might be a stressful time for some of you. They can help with enquiries about fees and debt, concessions and award applications.

The CIT Student Association (CITSA) and its Student Assistance Officers can help you connect with Government agencies and other support arrangements due to COVID-19 along with financial options, employment and general enquiries.

The Training Initiatives Unit (TIU) looks after apprenticeship and traineeship arrangements at CIT. If your employment arrangements have changed, the TIU team is able to assist you to have your Australian Apprenticeship training contract updated. Additionally, TIU can direct you to appropriate support services available and assist with any apprenticeship-related queries.

CIT International provides assistance to international students regarding fees and visa enquiries.

We will continue to post updates on this page, as well as on Facebook and Twitter.

Students or Staff who are self-isolating should register their details through the CIT self-isolation reporting form.

Take a look at additional resources for all students.

Updated information regarding COVID-19 is available from www.covid19.act.gov.au

  • COVID-19 CIT Return to Campus Information
  • CIT COVID Committee Updates
    • CIT's COVID Committee is meeting weekly to coordinate CIT's ongoing response to the COVID-19 pandemic and assist with coordination, engagement, consultation and provide escalation points for issues affecting CIT and its stakeholders associated with the COVID-19 pandemic.

      - Terms of Reference (PDF 207Kb)
    • Latest News

      COVID Committee Meeting - 22 September 2020

      - Members were welcomed to the first COVID Committee meeting. The Committee has been formed to ensure CIT continues to actively manage and respond to the COVID pandemic.

      - Following an EOI calling for nominations for the positions of general/administrative and teacher staff members on the COVID Committee, both positions have been filled. As there were multiple nominations for the teacher position, one person was randomly selected for the role. There was one only nomination for the general/administrative position. The process for identifying a student member through CITSA is underway but is still to be confirmed.

      - The role and format for these meetings will be reviewed in four weeks to assess effectiveness and any changes to the Committee which may need to be considered.

      - Issues raised at this meeting will be published on CIT’s website to allow staff, students and the public to access the information.
    • UPDATES

      - There were no changes in the past fortnight to the COVID restrictions in the ACT that CIT needed to directly respond to.

      Check-in
      - CIT will be adopting the ACT Health 'Check In CBR App' as its QR contact tracing system for students and visitors at the following CIT facilities: Café Yala, Fresh to Go, CIT Restaurant, CIT Cafe, Function Centre, libraries and Student Services hubs

      - Once you have downloaded the Check In CBR App, you register you details in the App (once only) and then use the app to scan the QR code that will be at those facilities.

      - Staff will not be required to check in as staff access passes provide sufficient information if needed.
      - The Check-in will be rolled out in the coming days.

      Working Arrangements
      - The ACT Government is still promoting working from home for government staff where feasible and where operational needs permit.

      - For CIT teaching staff and student services staff have returned to campuses to ensure student needs are being met. Other staff are allowed to attend campuses when needed but prior to any team returning transition plans must be completed.
    • HEALTH & SAFETY

      - Last week a walk around Reid campus, observing and speaking with staff and students was conducted which included representatives of the CPSU and AEU. Feedback was overall very positive and staff clearly demonstrated how they had managed their respective areas to be COVID safe. This followed an earlier walkaround at Bruce.

      - Further walkarounds are being planned to cover all five campuses.

      - CIT will consider increasing student access hours to the after hours campus library areas from the start of term 4.
    • STUDENT SUPPORT

      - The Student Support Working Group, established earlier in the year under the Business Continuity Plan will continue to meet. Next meeting is this week and feedback will be passed back up to the COVID Committee and report to the COVID Committee.
    • WORKFORCE

      - Members were reminded of the importance of checking on the mental health and well-being of their colleagues. HR team are available to support staff too.
    • COMMUNICATIONS

      - CITcovidenquiry@cit.edu.au is the email address for any COVID-related questions or concerns.

      - CIT is creating a series of vox pops on staying COVID safe which will be shared on social media.
  • CIT Response to Novel Coronavirus (COVID-19)
    • What is CIT doing in response to COVID-19?

      On Tuesday 2 June 2020, CIT allowed access to our three main campuses for a small number of students and staff. This was the first phase of re-opening our campuses to support our students who require access to the facilities and equipment only accessible on campus.

      This two-week phase came after a lot of planning, preparation and consultation by staff to ensure safe processes and practices could be put in place to create an environment that protected students, staff and the community.

      The numbers of classes allowed on campus during these two weeks was limited in an attempt to test the measures that have been put in place and to assess the required adjustments and changes that need to be implemented as student and staff numbers attending campus significantly increase.

      Signage has been placed around Bruce, Reid and Fyshwick campuses to help remind staff and students about required physical distancing and hygiene.

      Directional arrows were also placed to indicate movement through common areas and corridors, in some circumstances significantly limiting and/or changing access.

      The assessment after the first week was very positive. The great detailed planning undertaken by staff proved highly effective with only minor tweaks and adjustments needed.
    • Ongoing Management

      While restrictions are being lifted across our communities, the advice is that the risk is still high and we can't yet relax. COVID-related physical distancing and hygiene measures remain in force across the world. Therefore, CIT will continue where possible to work digitally and remotely and limit access to our campuses where the campus access is critical to support our students.

      With careful management, some students have now been able to return to campus, with priority given to students and classes where access to campus facilities and equipment is critical for educational and training outcomes. Students will be contacted by their teachers and departments where access to campus is planned.

      Students should ensure their email and phone contact details are up-to-date through CIT Self Service.

      We are monitoring the situation closely and making decisions based on expert medical advice provided by the ACT Government. We would like to assure you that our priority is the health and wellbeing of our students, staff, industry and the Canberra community. We are taking an informed approach that is sensible and respectful to our diverse community.

      CIT places the highest priority on the safety of students, staff and the communities in which we operate, and is taking all possible action to minimise exposure to the virus. When notified that any staff member or student may have come into close contact with a confirmed case of COVID-19, CIT follows the instructions of the relevant health authority which includes the requirement for the student or staff member to self-isolate.
    • CIT Support

      The CIT Student Support team can provide you with guidance, referrals and support to cope with different aspects of student life. Counselling and support services are free for all students and apprentices including international and migrant students, students with a disability and students from equity groups. During the pause phone and online support is available for all students.

      For more information or to make an appointment with CIT Student Support, please email CIT.Student.Support@cit.edu.au

      CIT will continue to communicate the most up-to-date information regarding the CIT response to the COVID-19 outbreak via the CIT website. In addition to this, the CIT Students Association will also be open and available to provide support to all students.
  • Information for Students
    • How will I be communicated with by CIT?

      CIT will continue to communicate the most up-to-date information regarding the CIT response to the COVID-19 outbreak via the CIT website.

      For information regarding course material and assessments, please refer to eLearn.

      If you need to be contacted directly, CIT will use the contact information you have provided.

      To ensure our staff have multiple channels to make contact with you, please take the following steps:

      - Make sure you can log in to eLearn. Follow the instructions on how to log in. If you need further assistance, please email infoline@cit.edu.au.

      - Keep your contact details, email address and mobile phone number up to date in CIT Self Service so that you can receive notifications and updates.
    • What do I do if I have been instructed to self-isolate?

      You should not attend campus if you have been told to self-isolate and must follow instructions given to you from ACT Health. Students who are self-isolating should register their details through the CIT self-isolation reporting form.
    • International students - Who can I contact for assistance?

      The CIT International team can provide you with guidance, referrals and support to cope with different aspects of student life.

      For information or to make an appointment with an International Student Advisor, call (02) 6207 4662, (02) 6207 6793, (02) 6207 6984 or email ISAdvisors@cit.edu.au or International@cit.edu.au.

      Contact CIT International for more general enquiries on (02) 6207 4662 or email International@cit.edu.au.
    • I am feeling worried and uncertain - what support is available to me?

      Home isolation, quarantine requirements and/or the spread of COVID-19 can be stressful and may leave you feeling concerned.

      The CIT Student Support team can provide you with guidance, referrals and support to cope with different aspects of student life. For information or to make an appointment with CIT Student Support, please email CIT.Student.Support@cit.edu.au.

      Contact CIT Student Services for more general enquiries via online chat or email infoline@cit.edu.au..

      CITSA Student Assistance Officers are also available to help you navigate Government and other support arrangements due to COVID-19, financial options, Centrelink and general enquiries. For more information or to discuss anything with CITSA, call (02) 6207 3600 or email citsa@cit.edu.au.
    • What happens if I am returning from travel?

      If you are returning from international or interstate travel, please refer to www.covid19.act.gov.au/community/travel for advice.
    • I am student looking for employment - are there any opportunities available to me at this time?

      The ACT Government is working to ensure the economic survival of the ACT and surrounding regions through a comprehensive economic response to the COVID 19 pandemic.

      To do this, we need to work together with Canberrans to create job opportunities for those that need it and support local businesses through this difficult time.

      Opportunities will be posted on the Jobs for Canberrans webpage.
    • I am on a Payment Plan, am I able to 'pause' the repayments?

      Yes, Payment Plan repayments will be paused for any student who requests it. Send an email to infoline@cit.edu.au with your CIT number and name and we will update your account.
    • What do I need to do if I would like to withdraw from my study due to the current COVID-19 situation?

      As long as you are withdrawing more than two weeks before your subject(s) end date (or before the start date for subjects less than two weeks in duration), all you need to do is send an email to infoline@cit.edu.au requesting that you be withdrawn. Please clearly include in your email your full name, CIT number, the qualification(s) that you are enrolled in, and the subject(s) which you want to withdraw from.

      Please specify if you are wanting to be withdrawn from all study or only partially. Once withdrawn you will be entitled to a full credit of the subject(s) fees, which can be used when you re-enrol at CIT in the future. If you are currently experiencing financial hardship, you can request a refund of any credits; please note that conditions and eligibility criteria apply, and all requests for refunds will be assessed individually on their merits.
    • I have a VET Student Loan but wish to withdraw from my studies, am I able to get the cost of the fees removed from my loan?

      Yes. As long as you are withdrawing more than two weeks before your subject(s) end date you can request a full remission (recredit) of your VET Student Loan for those subjects. To do this please include in your withdrawal email to infoline@cit.edu.au (as described above) clear instruction that you are also seeking a remission of your VET Student Loan for the relevant subject(s).
    • I am an International student, can I get a refund?

      Yes, you are able to have your fees refunded or if you prefer, we can place a credit on your account. Please contact CIT International to discuss your options if you are unsure. You can contact CIT International at ISAdvisors@cit.edu.au or by phoning (02) 6207 4662.
    • My fees are due soon, can I delay payment as CIT is currently on pause?

      Yes, you are able to delay payment. Please email infoline@cit.edu.au with your full name, CIT number, and the details of the fees you want to defer.
    • Where can I get information on visa requirement changes due to COVID-19?

      The government has said it will continue to communicate with the international education sector and be flexible with international students who may not be able to meet their visa requirements due to the COVID-19 pandemic.

      Updated information on student visa conditions is available through the Australian Government Department of Home Affairs

      The Australian Government has provided a dedicated email international.students@dese.gov.au and hotline - 1300 981 621 (8:00am to 8:00pm AEDST Monday to Friday) - to assist international students with questions or concerns relating to their study and COVID-19.
    • Australian Apprentices - My employment arrangements have changed what do I need to do?

      In addition to your teacher, the CIT Training Initiatives team can support you to update your Australian Apprenticeships training contract, if your employment arrangements have changed.

      A dedicated ACT Australian Apprentices COVID-19 webpage has been created by Skills Canberra with FAQs for ACT apprentices, trainees and employers.
  • Information for Staff
    • How will I be communicated with by CIT?

      CIT will continue to communicate the most up to date information regarding the CIT response to the COVID-19 outbreak via the CIT website.

      If you need to be contacted directly, CIT will use the contact information you have provided. Please keep your contact details, email address and mobile phone number up to date in CIT Self Service and/or HR21 so that you can receive notifications and updates.

    • What does physical (social) distancing mean?

      To help protect staff and students it is your responsibility to adhere to physical distancing.

      While transition is in progress to enable face-to-face teaching activities, staff who are able to work from home to continue to do so.

      Online meetings via Cisco Webex, Jabber or teleconferencing can be used to support your remote working arrangements. For more information on how to access CIT platforms remotely, please visit the Staff Information page on this website.

      Please continue to practise good hygiene by washing your hands frequently for 20 seconds or longer and avoiding touching your face. Please also remember to practise physical distancing while out in the community.
    • When would I return to campus?

      The transition plan for return to campus for each department/division has been developed and implemented progressively in line with Canberra's Recovery Plan and the relevant health advice. The transition planning requires consultation with all affected staff and if you are unsure about your return to work arrangement, please speak with your supervisor in the first instance.

      All returning staff and students should take a moment to view the CIT campus induction and information presentation for staff and students.

      You can access the CIT Transition Plan Framework through SharePoint.
    • I have an existing health condition. Should I still come into work?

      People with underlying medical conditions may be at risk of more severe disease if they become infected with the COVID-19.

      This includes people with heart or lung disease, pregnant women, young children, the elderly and those with a suppressed immune system.

      If you are in an at-risk category and are a staff member who would like to explore alternative arrangements, you are encouraged to speak to your supervisor in the first instance.
    • Staff entitlements and leave arrangements

      Employees engaged under the terms of the Enterprise Agreements can also access various entitlements including:

      - Personal leave
      - Carers' leave
      - Other leave provisions available as per the Enterprise Agreements
      - Flexible work arrangements

      Managers should make reasonable adjustments to the requirements of the staff member's position, having regard to operational requirements and the suitability of the work.

      A summary of employee entitlements and leave provisions under the relevant enterprise agreements are available in the fact sheet: Emergency Response - ACTPS advice relating to staff entitlements and access to leave during novel coronavirus (Covid-19) outbreak.

      For advice or assistance in managing these entitlements contact HumanResources@cit.edu.au

      Managers of staff who are self-isolating should register their details through the CIT self-isolation reporting form on this website.
    • I have questions or concerns which have not been addressed. Who do I speak to?

      If you have questions or concerns which have not been addressed to date, please raise these with your line manager in the first instance. Alternatively you can send an email to CITCMT@cit.edu.au if you need CIT specific advice or clarity.
    • I am feeling worried and uncertain - what support is available to me?

      Home isolation, quarantine requirements and/or the spread of COVID-19 can be stressful and may leave you feeling concerned.

      It is particularly important in these challenging times for you to practice self-care and be conscious of our contributions towards the broader public good. If you need support, please reach out to the:

      CIT Staff Employee Assistance Programs (EAP)

      - Assure: 1800 808 374
      - Converge: 1300 687 327
      - People Sense: 1300 307 912
      - Benestar: 1300 360 364

      EAP providers have advised that face-to-face consultations are now unavailable, however phone or video consultations are available for you and your family.
    • Mental Health and Wellbeing

      CIT staff's health and wellbeing is always our first priority.

      In face of COVID-19, it is important for us to take care of our own mental health and wellbeing. Staying physically and mentally healthy is crucial during this unprecedented event. If you are having very strong feelings of worry, unease or fear and you are struggling to cope, you should immediately reach out our EAP providers and/or a wide variety of community resources advised by the ACT Government.

      Please find more information here.

      We hope all of you are keeping safe and staying healthy in these critical times.
    • Signage and Safety Resources for staff

      Safety Data Sheets:

      - CIT update on cleaning products and hand sanitisers (PDF 303Kb)
      - Viraclean (PDF 127Kb)
      - Methylated Spirits (PDF 491Kb)
      - Hand Sanitiser (PDF 252Kb)
      - Chemtools Isopropyl Alcohol (IPA) (PDF 256Kb)
    • ACT Government Resources

      - Canberra Recovery Plan - COVID-19 Easing of Restrictions Roadmap
      - COVID-19 advice for ACT Public Service employees
      - ACT Government COVID-19 website
  • General Information