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Frequently Asked Questions


What is CIT Self Service?

CIT Self Service lets you login to CIT's Student Information Management System. Your personal information, admission records, official academic record and your current account balance are all stored on the Student Information Management System and are subject to the Privacy Act 2014.

Online, you can enter the CIT Self Service and check your:

  • Personal Particulars
  • Registration Status
  • Holds
  • Schedule (Timetable)
  • Grades
  • Unofficial Transcript
  • Account Details ($)

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Where do I get HELP when I cannot login?

CIT passwords are synchronised. Passwords are the same for CIT Internet access, CIT Self Service and eLearn.

Forgotten your Password?

  • visit the CIT Student Services on any campus OR
  • visit the Library, Flexible Learning Officers are able to help you reset your password OR
  • contact the CIT Student Services on (02) 6207 3188 OR
  • contact the Shared Services Student Service Desk on (02) 6207 5511 between 7:30am and 6:00pm Monday to Friday.

Other Login Issues?

  • Contact the Shared Services Student Service Desk on (02) 620 75511 between 7:30am and 6:00pm Monday to Friday.  

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If there is a problem with my academic records where can I get advice?

You should contact the CIT Student Services for assistance. You can telephone the CIT Student Services on (02) 620 73188.

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What web browser should be used with CIT Self Service?

Current versions of the Mozilla Firefox, Microsoft Internet Explorer and Safari web browsers should allow you to access CIT Self Service.

If you have any problems please contact the Shared Services Student Service Desk on (02) 620 75511 between from 7:30am - 6:00pm, Monday to Friday.

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Can I access CIT Self Service from anywhere, or must I be on campus?

You can access CIT Self Service from any computer, at home, at work, etc, that allows you to connect to the internet.

You can also connect while on campus at CIT

  • In any CIT Library; or
  • At a CIT Student Services; or
  • In any CIT Computer Laboratory

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What do I use as my Password?

Your Username will be your CIT number (eg. CIT123456)

Your Default Password will be your birthday written as ddmmyy (eg. 010379 if your birthday was 1st March, 1979).

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How do I change my Password?

When you enrol at CIT your password is initially set to your date of birth (i.e. DDMMYY). For security reasons you should change your password.

You can change your Password as long as you are at one of the CIT campuses. Follow these steps:

  • 1. Type http://proxy2/admin in the address bar of the internet browser. This will bring you to the CIT Internet Access and Reporting Log In page.
  • 2. Log in using your current log in details. This will bring you to a menu page.
  • 3. Follow the prompts to change password.

Refer to eLearn Login Guide for more information.

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I forgot my Password. What do I do?

CIT passwords are synchronised. Passwords are the same for CIT Internet access, CIT Self Service and eLearn.

  • visit the CIT Student Services on any campus OR
  • Visit the Library, Flexible Learning Officers are able to help you reset your password OR
  • contact the CIT Student Services on (02) 6207 3188 OR
  • Contact the Shared Services Student Service Desk on (02) 6207 5511 between 7:30am and 6:00pm Monday to Friday.

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What is a CRN and why is it important?

CRN stands for 'Course Reference Number'.

Each of the Courses that you study at CIT will have a CRN to identify your classes/subjects for that course/program.

You will see the CRN(s) listed on documents such as your Unofficial Transcript, your Student Schedule and your Statement of Account (but not on your Invoice).

The CRN is also used in the transfer of information from the Student Information Management System to the eLearn system. If you find that you cannot access one of your courses in eLearn, it will help to resolve the problem more quickly if you know the CRN.

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How do I print my Student timetable?

To print a copy of your schedule:

  • select "Student Detailed Timetable" from the Students Menu
  • select a term and submit the request
  • print the screen using your web browsers print features

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What are Holds?

A 'hold' is a block on your student record that can prevent you from re-enrolling, borrowing resources, receiving results or even graduating.

The two main types of hold are financial (due to outstanding fees) or library (due to outstanding library materials). There is also a returned mail hold which is applied when mail is returned to CIT because you are no longer at the address recorded on Banner. This hold is only applied if CIT is unable to contact you in order to obtain your current address.

If you need assistance regarding a hold on your record, you should contact the CIT Student Services on (02) 620 73188.

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Can I print an unofficial transcript?

Clicking the Unofficial Transcript link in CIT Self Service will display your unofficial transcript of results.

This feature is intended to allow you to view your Unofficial Transcript online but you can print it as well, using your web browsers print features.

To obtain an Official Academic Transcript you need to fill in the Request for CIT Academic Documents smart form. The form may also be accessed from the CIT website under Student Forms. There is no charge for a single copy of an Official Academic Transcript for the program you are currently enrolled in. Additional copies cost $20 each. Please allow 10 working days for your application to be processed.

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When will grades (results) be available?

Subject grades are generally available one week after the end of each semester (i.e. week 19).

It is important to know that the results your teacher may release in eLearn are just results for specific pieces of assessment. They are not your official results. Official results can only be obtained from the Student Information Management System (CIT Self Service).

CIT does not mail out Results Notices, you will need to check in CIT Self Service to find your official results.

If your student record has a 'hold' applied to it your results will be withheld.

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When can I access CIT Self Service?

CIT Self Service is available 24 hours per day 7 days per week however, regular maintenance tasks are scheduled as required between midnight and 7 am Thursday to Tuesday and between 6pm Wednesday and 7 am Thursday. This maintenance may result in CIT Self Service being temporarily unavailable during these periods.

Access hours are subject to change due to system maintenance and upgrade requirements.

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Where can I get more information on studying at CIT?

For more information on studying at CIT please visit Study at CIT.

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Who can I contact for more information on CIT Self Service?

If you need more information about CIT Self Service, or you want to suggest ways to make these FAQs more useful please contact:

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