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Statement of Attainment Communication for the Workplace

Overview

This course is designed for individuals seeking to enhance their competence in workplace communication and problem-solving. The course provides units of study that focuses on developing the following key competencies.

Improve interactions with others: Students will learn how to communicate professionally and successfully in various workplace settings. This includes developing oral communication skills, as well as learning how to carry out conversations with clients and colleagues and negotiate effectively.

Problem-Solving Strategies: The course will equip students with practical problem-solving techniques and strategies to help them tackle everyday workplace challenges. This includes evaluating information, identifying potential solutions, and making informed decisions.

By the end of the course, students will have the confidence and skills necessary to navigate and succeed in today's rapidly changing workplace environment.

Qualification:

Statement of Attainment - Communication for the Workplace

Course No:

SA-CM11

Campus:

CIT Reid


*From Semester 2 2025, the location of this course will transition from CIT Reid to the new CIT Woden campus. CIT will provide support for students who will be making the move to Woden. Learn more.

Duration:

The duration of this course is across 8 weeks or 36 hours with additional online learning or part time equivalent.

Cost Info:

Enrolment fees for this course are based on the costs per subject as indicated below. The total course cost may vary depending on the choice of elective subjects or if subjects are attempted more than once. Subject costs identified as Standard are partially subsidised by the ACT Government. Concessions may be available to eligible students.

Likely Job Outcome:

This course will prepare students in the employability skills of communication and problem-solving, which are essential to all jobs.

Application Type:

Standard
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Additional Information

Delivery for this course is blended; face to face and online.
This course of learning includes optional non-accredited study in Communication Fundamentals.

Entry Requirements

To meet the inherent requirements of this course students will need to be at exit level ACSF 2 with the aim and ability to progress to ACSF level 3 throughout the course of study.
Potential student might be asked to attend an assessment interview to ensure the suitability of the course for the student’s needs.

Skills Recognition

To study any course at CIT (excluding non-accredited training) you must have a Unique Student Identifier (USI).

Literacy Skills Information

We suggest that you will need Australian Core Skills Framework levels of at least 2 across reading, writing, learning, oral communication and, depending on your course of study, numeracy skills to successfully complete this course. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with a lower level course, or enrol in the Certificate II in Skills for Work and Vocational Pathways (FSK20119) to develop your literacy skills. Please visit CIT Foundation Skills page.

Transition Information

Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

Subject Cancellations/Changes

To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

Complete 1 subject

Core: Complete 1

  • FSKOCM007   Interact effectively with others at work
    • CIT Code: FOUN269
      Cost: Standard $44.00
      Description: This unit describes the skills and knowledge required to interact effectively with others in the workplace, including external clients and internal staff. Interactions include giving or responding to spoken instructions, responding to customer queries and complaints, explaining a workplace procedure, or taking telephone calls from the general public or internal staff.An individual performing these tasks works independently and uses familiar support resources as needed.This unit applies to individuals who use, or are preparing to use, oral communication skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit should be integrated and contextualised with vocational training to support achievement of vocational competency.This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) oral communication core skill indicators .07 and .08 at level 3 in the workplace and employment domain of communication.No licensing, legislative or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil
  • FSKLRG009   Use strategies to respond to routine workplace problems
    • CIT Code: FOUN214
      Cost: Standard $66.00
      Description: This unit describes the skills and knowledge required to identify routine workplace problems and plan strategies to respond to them.An individual performing these tasks works independently and uses familiar support resources as needed.This unit applies to individuals who use, or are preparing to use, learning skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit should be integrated and contextualised with vocational training to support achievement of vocational competency.This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) learning core skill indicators .01 and .02 at level 3 in the workplace and employment domain of communication.No licensing, legislative or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil

Related Courses

Statement Attainment Literacy for the Workplace
Statement Attainment Preparing for Work
Statement Attainment Numeracy for the Workplace
Non-Accredited Training Practical Skills for Work and Learning

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au