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Visitor Engagement - Guides

The Opportunity

Would you like to work in one of Australia's most iconic buildings, Parliament House, in a rewarding customer service role supported by training, together with other benefits including a free gym membership, free parking and competitive salary?

The Department of Parliamentary Services is inviting applications for PSL2 Visitor Engagement - Tour Guides. There are multiple positions. In addition to full time roles, we offer part time and casual roles for people looking for flexibility in their working lives.

Guides are the public face of Australian Parliament House (APH), providing a welcoming experience to local, interstate and international visitors; school students; and visiting dignitaries and officials.

Our Guides deliver engaging tours and other interpretation programs to support the work of the Australian Parliament and enhance its status as an iconic building and location of national significance. Face to face interpretation plays a central role in the visitor experience at Parliament House and a guided tour is consistently rated as one of the most valued programs for visitors to Parliament House.

Who are we looking for?

Our ideal candidates will have a passion for and some experience in customer service, with confident verbal and interpersonal communication skills, and an interest in at least one of the relevant subject areas (politics, history, art, architecture).

Previous experience as a tour guide is not required because we offer a program of training and coaching to acquire skills and help you excel in your role. Applications are encouraged from people with a diverse customer focused background including retail, hotels and hospitality, tourism, museums and galleries.

If you believe that you are a good fit for DPS, what we are looking for, and have the requisite skills, talent, and aptitude to play a part in designing and delivering exceptional visitor experiences, we would like to hear from you.

Business:
Department of Parliamentary Services
Website:
https://career10.successfactors.com/career?company=DPS
Job Type:
Full-time; Part-time; Casual; General
Salary:
$62,024 - $66,586 per annum pro rata
Closing Date:
5:00pm 21 July 2022
Industry Area:
Tourism, Hospitality and Events

Contact Robin Saville on 02 6277 5564 or email robin.saville@aph.gov.au