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CIT Response to Novel Coronavirus (COVID-19)

Published: 12 May 2020

Coronavirus

Term 2 is now underway at CIT. Teaching staff will contact students through various communication channels such as eLearn, email, phone, text or virtual meeting platforms to discuss remote learning activities for the term specific to students' individual course and circumstances.

In Term 2, initially teaching and learning will only be offered online or remotely. Make sure you can log in to eLearn. There are instructions on how to log in on the CIT website. If you need help logging in, please contact elearn.support@cit.edu.au for assistance.

Also make sure your email and phone contact details are up-to-date through CIT Self Service.

Please note that the practical nature of VET means that not all courses can be moved to online or remote delivery, and we know that online delivery may not be appropriate for some of our students.

CIT Tuggeranong, CIT Gungahlin and CIT Fyshwick remain physically closed, as well as the 24/7 student learning areas. In a limited capacity, only staff members have access to CIT Reid and CIT Bruce. Students do not have access to any CIT campus. CIT commercial services are closed until further notice.

Students are advised not to attend CIT campuses, as the current COVID-19 restrictions prevent face-to-face activities.

Supporting our students during the COVID-19 outbreak

The CIT Student Support team is here to provide you with guidance, referrals and support to assist you with different aspects of student life. Counselling and support services are free for all students. For information or to make an appointment with CIT Student Support, please email CIT.Student.Support@cit.edu.au..

In addition to this, the CIT Student Association (CITSA) is available to provide support to all students. The CITSA Student Assistance Officers are also available to help you navigate Government and other support arrangements due to COVID-19, financial options, Centrelink and general enquiries. For more information or to discuss anything with CITSA, call (02) 6207 3600 or email citsa@cit.edu.au.

We will continue to post updates on the website and we encourage you to check the site. Updates will also be posted on Facebook and Twitter.

Please contact CIT Student Services if you need advice about fees or have other general enquiries via online chat or email infoline@cit.edu.au..

Take a look at additional resources for all students.

Updated information regarding COVID-19 is available from:

  • CIT Response to Novel Coronavirus (COVID-19)
    • What is CIT doing in response to COVID-19?

      Term 2 is now underway at CIT. Teaching staff will contact students through various communication channels such as eLearn, email, phone, text or virtual meeting platforms to discuss remote learning activities for the term specific to students' individual course and circumstances.

      In Term 2, initially teaching and learning will only be offered online or remotely. Make sure you can log in to eLearn. There are instructions on how to log in on the CIT website. If you need help logging in, please contact elearn.support@cit.edu.au for assistance.

      Ensure your email and phone contact details are up-to-date through CIT Self Service.

      We are monitoring the situation closely and making decisions based on expert medical advice provided by the ACT Health Directorate and the Australian Government Department of Health. We would like to assure you that our priority is the health and wellbeing of our students, staff, industry and the Canberra community. We are taking an informed approach that is sensible and respectful to our diverse community.

      CIT places the highest priority on the safety of students, staff and the communities in which we operate, and is taking all possible action to minimise exposure to the virus. When notified that any staff member or student may have come into close contact with a confirmed case of COVID-19, CIT follows the instructions of the relevant health department which includes the requirement for the student or staff member to self-isolate.
    • Is CIT still operating as usual?

      CIT Gungahlin, CIT Tuggeranong and CIT Fyshwick are physically closed. In a limited capacity, only staff members have access to CIT Reid and CIT Bruce. Staff are still required to work from home and should only visit campuses when absolutely necessary and for as short a time as possible.

      Students are advised not to attend CIT campuses, as the current COVID-19 restrictions prevent face-to-face activities. In Term 2, teaching and learning will only be offered online or remotely. Support services are available for all students, either via email or online.

      The CIT Student Support team can provide you with guidance, referrals and support to cope with different aspects of student life. Counselling and support services are free for all students and apprentices including international and migrant students, students with a disability and students from equity groups. During the pause phone and online support is available for all students.

      For more information or to make an appointment with CIT Student Support, please email CIT.Student.Support@cit.edu.au

      In addition to this, the CIT Students Association will also be open and available to provide support to all students.

      The following CIT commercial operations are temporarily closed:

      - CIT Cafe
      - CIT Fit & Well (all services)
      - CIT Functions Centre
      - CIT Hair and Beauty Bar
      - CIT Restaurant
      - CIT Yurauna Early Childhood Centre
  • Information for Students
    • In the coming two weeks starting 28 April, your teachers will be contacting you to talk you through the changes in Term 2. Make sure we can contact you.

      To ensure our staff have multiple channels to make contact with you, please take the following steps:

      - Make sure you can log in to eLearn. There are instructions on how to log in on the CIT website. If you need further assistance, please email infoline@cit.edu.au.
      - Ensure your email and phone contact details are up-to-date through CIT Self Service.
      - Think about what your study needs might be, taking into consideration your personal and work circumstances.
    • How will I be communicated with by CIT?

      As well as direct contact from your teachers, CIT will communicate the most up-to-date information regarding the CIT response to the COVID-19 outbreak via the CIT website.

      If you need to be contacted directly, CIT will use the contact information you have provided. Please keep your contact details, email address and mobile phone number up-to-date in CIT Self Service so that you can receive notifications and updates.

      For information regarding course material and assessments, please refer to eLearn.
    • International students - Who can I contact for assistance?

      The CIT International team can provide you with guidance, referrals and support to cope with different aspects of student life.

      For additional information regarding student and community support services please click here (PDF 130Kb)

      For information or to make an appointment with an International Student Advisor, call (02) 6207 4662, (02) 6207 6793, (02) 6207 6984 or email ISAdvisors@cit.edu.au or International@cit.edu.au.

      Contact CIT International for more general enquiries on (02) 6207 4662 or email International@cit.edu.au.
    • I am feeling worried and uncertain - what support is available to me?

      Home isolation, quarantine requirements and/or the spread of COVID-19 can be stressful and may leave you feeling concerned.

      The CIT Student Support team can provide you with guidance, referrals and support to cope with different aspects of student life. For information or to make an appointment with CIT Student Support, please email CIT.Student.Support@cit.edu.au

      Contact CIT Student Services for more general enquiries via online chat or email infoline@cit.edu.au.

      CITSA Student Assistance Officers are also available to help you navigate Government and other support arrangements due to COVID-19, financial options, Centrelink and general enquiries. For more information or to discuss anything with CITSA, call (02) 6207 3600 or email citsa@cit.edu.au.
    • Are there any restrictions on international travel for students?

      Due to the increasing global spread of COVID-19 we are seeing frequent changes in travel advice, and disruption due to visa restrictions, quarantine measures, and flight cancellations. For information on international travel restrictions and self-isolation guidelines please refer to the Australian Government Department of Health website.
    • What happens if I am returning from travel?

      For information on international travel restrictions and self-isolation guidelines please refer to the Australian Government Department of Health website.
    • I am student looking for employment - are there any opportunities available to me at this time?

      Recently a range of ACT student job opportunities have become available as a result of COVID-19. For more information regarding these positions please click here (PDF 311Kb).
    • I am on a Payment Plan, am I able to 'pause' the repayments?

      Yes, Payment Plan repayments will be paused for any student who requests it. Send an email to infoline@cit.edu.au with your CIT number and name and we will update your account.
    • What do I need to do if I would like to withdraw from my study due to the current COVID-19 situation?

      As long as you are withdrawing more than two weeks before your subject(s) end date (or before the start date for subjects less than two weeks in duration), all you need to do is send an email to infoline@cit.edu.au requesting that you be withdrawn. Please clearly include in your email your full name, CIT number, the qualification(s) that you are enrolled in, and the subject(s) which you want to withdraw from.

      Please specify if you are wanting to be withdrawn from all study or only partially. Once withdrawn you will be entitled to a full credit of the subject(s) fees, which can be used when you re-enrol at CIT in the future. If you are currently experiencing financial hardship, you can request a refund of any credits; please note that conditions and eligibility criteria apply, and all requests for refunds will be assessed individually on their merits.
    • I have a VET Student Loan but wish to withdraw from my studies, am I able to get the cost of the fees removed from my loan?

      Yes. As long as you are withdrawing more than two weeks before your subject(s) end date you can request a full remission (recredit) of your VET Student Loan for those subjects. To do this please include in your withdrawal email to infoline@cit.edu.au (as described above) clear instruction that you are also seeking a remission of your VET Student Loan for the relevant subject(s).
    • I am an International student, can I get a refund?

      Yes, you are able to have your fees refunded or if you prefer, we can place a credit on your account. Please contact CIT International to discuss your options if you are unsure. You can contact CIT International at ISAdvisors@cit.edu.au or by phoning (02) 6207 4662.
    • My fees are due soon, can I delay payment as CIT is currently on pause?

      Yes, you are able to delay payment. Please email infoline@cit.edu.au with your full name, CIT number, and the details of the fees you want to defer.
    • Where can I get information on visa requirement changes due to COVID-19?

      The government has said it will continue to communicate with the international education sector and be flexible with international students who may not be able to meet their visa requirements due to the COVID-19 pandemic.

      Updated information on student visa conditions is available through the Australian Government Department of Home Affairs

      The Australian Government has provided a dedicated email international.students@dese.gov.au and hotline - 1300 981 621 (8:00am to 8:00pm AEDST Monday to Friday) – to assist international students with questions or concerns relating to their study and COVID-19.
    • Australian Apprentices - My employment arrangements have changed what do I need to do?

      In addition to your teacher, the CIT Training Initiatives team can support you to update your Australian Apprenticeships training contract, if your employment arrangements have changed.

      A dedicated ACT Australian Apprentices COVID-19 webpage has been created by Skills Canberra with FAQs for ACT apprentices, trainees and employers.
  • Information for Staff
    • How will I be communicated with by CIT?

      CIT will communicate the most up to date information regarding the CIT response to the evolving situation regarding the COVID-19 outbreak via the CIT website.

      If you need to be contacted directly, CIT will use the contact information you have provided. Please keep your contact details, email address and mobile phone number up to date in CIT Self Service and/or HR21 so that you can receive notifications and updates.

    • What does social distancing mean?

      To help protect staff and students we are encouraging everyone to adhere to social distancing guidelines. Staff are asked to work from home unless otherwise permitted and arranged through their managers.

      Online meetings via Cisco Webex, Jabber or teleconferencing can be used to support your remote working arrangements . For more information on how to access CIT platforms remotely, please visit the Staff Information page on this website.

      Please continue to practice good hygiene by washing your hands frequently for 20 seconds or longer and avoiding touching your face. Please also remember to practice social distancing while out in the community.

    • I am feeling worried and uncertain - what support is available to me?

      Home isolation, quarantine requirements and/or the spread of COVID-19 can be stressful and may leave you feeling concerned.

      As we continue to respond to meet the four promises within our Strategic Compass, it is particularly important in these challenging times for you to practice self-care and be conscious of our contributions towards the broader public good. If you need support, please reach out to the:

      CIT Staff Employee Assistance Programs (EAP)

      - Assure: 1800 808 374
      - Converge: 1300 687 327
      - People Sense: 1300 307 912
      - Benestar: 1300 360 364

      EAP providers have advised that face-to-face consultations are now unavailable, however phone or video consultations are available for you and your family.

    • I have an existing health condition. Should I still come into work?

      People with underlying medical conditions may be at risk of more severe disease if they become infected with the COVID-19.

      This includes people with heart or lung disease, pregnant women, young children, the elderly and those with a suppressed immune system.

      If you are in an at-risk category and are a staff member who would like to explore alternative arrangements, you are encouraged to speak to your supervisor in the first instance.
    • Can staff members work remotely?

      All staff are now asked to work remotely. If you have any concerns with your remote working arrangements, speak with your supervisor in the first instance.

      For more information on how to access CIT platforms remotely, please visit the Staff Information page on this website.
    • Staff entitlements and leave arrangements

      Any ACTPS employee who is required to observe the exclusion period, and who is not unwell, will continue to be paid - you do not need to access annual or personal leave for the exclusion period. While the ACTPS does not manage entitlements of contractors, we will work with employers to assess whether contractors who are required to observe the exclusion period can work from home in any capacity.

      Managers should make reasonable adjustments to the requirements of the staff member's position, having regard to operational requirements and the suitability of the work.

      Employees engaged under the terms of the Enterprise Agreements can also access various entitlements including:

      - Personal leave
      - Carers' leave
      - Other leave provisions available as per the Enterprise Agreements
      - Flexible work arrangements

      Further information available in the fact sheet: Emergency Response - ACTPS advice relating to staff entitlements and access to leave during novel coronavirus (Covid-19) outbreak.

      For advice or assistance in managing these entitlements contact HumanResources@cit.edu.au

      Managers of staff who are self-isolating should register their details through the CIT self-isolation reporting form on this website.

    • I have questions or concerns which have not been addressed. Who do I speak to?

      If you have questions or concerns which have not been addressed to date, please raise these with your line manager in the first instance.
    • Mental Health and Wellbeing

      CIT staff's health and wellbeing is always our first priority.

      In face of COVID-19, it is important for us to take care of our own mental health and wellbeing. Staying physically and mentally healthy is crucial when we work from home. If you are having very strong feelings of worry, unease or fear and you are struggling to cope, you should immediately reach out our EAP providers and/or a wide variety of community resources advised by the ACT government.

      Please find the link: https://www.covid19.act.gov.au/protecting-yourself-and-others/mental-health-and-wellbeing

      We hope all of you are keeping safe and staying healthy in these critical times.
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