Skip to Content
Need Help Live Chat

CIT Response to Novel Coronavirus (COVID-19)

Published: 31 Mar 2020

Coronavirus

Latest updates

Tuesday 24 March

CIT to pause classes until scheduled CIT Easter break (Friday 10 April)

With so much uncertainty surrounding the COVID-19 situation, CIT has made the decision to continue the pause of classes until the scheduled CIT Easter break (Friday 10 April).

Monday 23 March

First confirmed COVID-19 case with a staff member on CIT Reid Campus.

The staff member has self-isolated and had minimal contact with other staff and students, due to practising social distancing measures.

ACT Health have contacted people who have been defined as having Close Contact with the affected staff member, consistent with the information on the ACT Health website, and CIT continues to liaise directly with ACT Health.

The affected areas on the Reid Campus that the staff member attended have received an intensive clean over the weekend and the campus remains open, as advised by ACT Health.

Thursday 19 March

Classes to be paused for one week from Monday 23 March.

CIT has made the decision to pause teaching and learning activities for one week, from Monday 23 March and ask students not to attend campuses. This pause will give CIT teaching staff the opportunity to reconfigure delivery of teaching and learning so we can continue to provide high quality training for students

Wednesday 18 March

At this time CIT is open, classes are continuing to operate and there have been no confirmed cases of COVID-19 at CIT.

We are monitoring the situation closely and making decisions based on the advice provided by the ACT Health Directorate and the Australian Government Department of Health.


We will continue to keep you informed of any developments surrounding CIT's response to COVID-19.

During these unprecedented times, we want to take this opportunity to encourage you to stay engaged with learning. Wherever possible, CIT's teaching staff are still available and ready to assist you.

At this time CIT Tuggeranong, CIT Gungahlin and CIT Fyshwick are physically closed, as well as the 24/7 student learning areas. CIT commercial services are closed until further notice.

CIT remains open, by phone, online and in limited physical capacity at both CIT Bruce and CIT Reid, but we strongly encourage students not to attend campuses. Support services are still available for all students, either via email or online.

The CIT Student Support team is here to provide you with guidance, referrals and support to assist you with different aspects of student life. Counselling and support services are free for all students. For information or to make an appointment with CIT Student Support, via online chat or email CIT.Student.Support@cit.edu.au.

In addition to this, the CIT Student Association (CITSA) is available to provide support to all students. The CITSA Student Assistance Officers are also available to help you navigate Government and other support arrangements due to COVID-19, financial options, Centrelink and general enquiries. For more information or to discuss anything with CITSA, call (02) 6207 3600 or email citsa@cit.edu.au.

We will continue to post updates on the website and we encourage you to check the site. Updates will also be posted on Facebook and Twitter.

Please contact CIT Student Services if you need advice about fees or have other general enquiries via online chat or email infoline@cit.edu.au.

  • CIT Response to Novel Coronavirus (COVID-19)
    • What is CIT doing in response to COVID-19?

      With so much uncertainty surrounding the COVID-19 situation, CIT has made the decision to continue the pause of classes until the scheduled CIT Easter break (Friday 10 April).

      We are monitoring the situation closely and making decisions based on expert medical advice provided by the ACT Health Directorate and the Australian Government Department of Health. We would like to assure you that our priority is the health and wellbeing of our students, staff, industry and the Canberra community. We are taking an informed approach that is sensible and respectful to our diverse community.

      CIT places the highest priority on the safety of students, staff and the communities in which we operate, and is taking all possible action to minimise exposure to the virus. When notified that any staff member or student may have come into close contact with a confirmed case of COVID-19, CIT follows the instructions of the relevant health department which includes the requirement for the student or staff member to self-isolate.
    • Is CIT still operating as usual?

      No. With so much uncertainty surrounding the COVID-19 situation, CIT has made the decision to continue the pause of classes until the scheduled CIT Easter break (Friday 10 April). This pause will give CIT teaching staff the opportunity to reconfigure delivery of teaching and learning so we can to continue to provide high quality training for students.

      CIT student support services will still be available. The CIT Student Support team can provide you with guidance, referrals and support to cope with different aspects of student life. Counselling and support services are free for all students and apprentices including international and migrant students, students with a disability and students from equity groups. During the pause phone and online support is available for all students.

      For more information or to make an appointment with CIT Student Support, via online chat or email CIT.Student.Support@cit.edu.au

      In addition to this, the CIT Students Association will also be open and available to provide support to all students.

      At this time CIT Tuggeranong, CIT Gungahlin and CIT Fyshwick are physically closed, as well as the 24/7 student learning areas. CIT remains open, by phone, online and in limited physical capacity at both CIT Bruce and CIT Reid, but we strongly encourage students not to attend campuses.

      The following CIT commercial operations are temporarily closed:

      - CIT Cafe
      - CIT Fit & Well (all services)
      - CIT Functions Centre
      - CIT Hair and Beauty Bar
      - CIT Restaurant
      - CIT Yurauna Early Childhood Centre
  • Information for Students
    • What do I do if I have assessment due during the pause?

      While all CIT classes are cancelled and CIT students are encouraged not to attend any CIT campus, CIT staff will still be working. Information regarding individual assessment items will be communicated via eLearn. We recommend the following as a guide:

      1. Check your emails and eLearn frequently, at a minimum of twice daily
      2. Any changes to individual assessment items will be communicated through eLearn
      3. Stay up to date with the CIT website as this is the central source of information regarding any changes in CIT operations
    • How will I be communicated with by CIT?

      CIT will communicate the most up to date information regarding the CIT response to the COVID-19 outbreak via the CIT website.

      If you need to be contacted directly, CIT will use the contact information you have provided. Please keep your contact details, email address and mobile phone number up-to-date in CIT Self Service so that you can receive notifications and updates.

      For information regarding course material and assessments please refer to eLearn.
    • International students - Who can I contact for assistance?

      The CIT International team can provide you with guidance, referrals and support to cope with different aspects of student life.

      For additional information regarding student and community support services please click here (PDF 126Kb)

      For information or to make an appointment with an International Student Advisor, call (02) 6207 4662, (02) 6207 6793, (02) 6207 6984 or email ISAdvisors@cit.edu.au or International@cit.edu.au.

      Contact CIT International for more general enquiries on (02) 6207 4662 or email International@cit.edu.au.
    • I am feeling worried and uncertain - what support is available to me?

      Home isolation, quarantine periods and/or the spread of COVID-19 can be stressful and may leave you feeling concerned.

      The CIT Student Support team can provide you with guidance, referrals and support to cope with different aspects of student life. For information or to make an appointment with CIT Student Support via online chat or email CIT.Student.Support@cit.edu.au

      Contact CIT Student Services for more general enquiries via online chat or email infoline@cit.edu.au.

      CITSA Student Assistance Officers are also available to help you navigate Government and other support arrangements due to COVID-19, financial options, Centrelink and general enquiries. For more information or to discuss anything with CITSA, call (02) 6207 3600 or email citsa@cit.edu.au.
    • Are there any restrictions on international travel for students?

      Due to the increasing global spread of COVID-19 we are seeing frequent changes in travel advice, and disruption due to visa restrictions, quarantine measures, and flight cancellations. For information on international travel restrictions and self-isolation guidelines please refer to the Australian Government Department of Health website.
    • What happens if I am returning from travel?

      For information on international travel restrictions and self-isolation guidelines please refer to the Australian Government Department of Health website.
    • I am student looking for employment - are there any opportunities available to me at this time?

      Recently a range of ACT student job opportunities have become available as a result of Covid-19. For more information regarding these positions please click here (PDF 316Kb).
    • I am on a Payment Plan, am I able to 'pause' the repayments?

      Yes, Payment Plan repayments will be paused for any student who requests it. Send an email to infoline@cit.edu.au with your CIT number and name and we will update your account.
    • What do I need to do if I would like to withdraw from my study due to the current COVID-19 situation?

      As long as you are withdrawing more than two weeks before your subject(s) end date (or before the start date for subjects less than two weeks in duration), all you need to do is send an email to infoline@cit.edu.au requesting that you be withdrawn. Please clearly include in your email your full name, CIT number, thequalification(s) that you are enrolled in, and the subject(s) which you want to withdraw from.

      Please specify if you are wanting to be withdrawn from all study or only partially. Once withdrawn you will be entitled to a full credit of the subject(s) fees, which can be used when you re-enrol at CIT in the future. If you are currently experiencing financial hardship, you can request a refund of any credits; please note that conditions and eligibility criteria apply, and all requests for refunds will be assessed individually on their merits.
    • I have a VET Student Loan but wish to withdraw from my studies, am I able to get the cost of the fees removed from my loan?

      Yes. As long as you are withdrawing more than two weeks before your subject(s) end date you can request a full remission (recredit) of your VET Student Loan for those subjects. To do this please include in your withdrawal email to infoline@cit.edu.au (as described above) clear instruction that you are also seeking a remission of your VET Student Loan for the relevant subject(s).
    • I am an International student, can I get a refund?

      Yes, you are able to have your fees refunded or if you prefer, we can place a credit on your account. Please contact CIT International to discuss your options if you are unsure. You can contact CIT International at ISAdvisors@cit.edu.au or by phoning (02) 6207 4662.
    • My fees are due soon, can I delay payment as CIT is currently on pause?

      Yes, you are able to delay payment. Please email infoline@cit.edu.au with your full name, CIT number, and the details of the fees you want to defer.
  • Information for Staff
    • How will I be communicated with by CIT?

      CIT will communicate the most up to date information regarding the CIT response to the evolving situation regarding the COVID-19 outbreak via the CIT website.

      If you need to be contacted directly, CIT will use the contact information you have provided. Please keep your contact details, email address and mobile phone number up to date in CIT Self Service and/or HR21 so that you can receive notifications and updates.

    • What does social distancing mean?

      To help protect staff and students we are encouraging social distancing at CIT. Where possible training will be adjusted and delivered consistent with social distancing guidelines.

      Where possible keep in-person meetings to a minimum and keep them small. Online meetings via Cisco Webex, Jabber or teleconferencing are encouraged. For more information on how to access CIT platforms remotely please visit the Staff Information page on this website.

      If you are not feeling well, stay home and please continue to practice good hygiene by washing your hands frequently for 20 seconds or longer and avoiding touching your face. Please also remember to practice social distancing while out in the community.

    • I am feeling worried and uncertain - what support is available to me?

      Home isolation, quarantine periods and/or the spread of COVID-19 can be stressful and may leave you feeling concerned.

      As we continue to respond to meet the four promises within our Strategic Compass, it is particularly important in these challenging times for you to practice self-care and be conscious of our contributions towards the broader public good. If you need support, please reach out to the:

      CIT Staff Employee Assistance Programs (EAP)

      - Assure: 1800 808 374
      - Converge: 1300 687 327
      - People Sense: 1300 307 912
      - Benestar: 1300 360 364

      EAP providers have advised that face-to-face consultations are now unavailable and phone or video consultations are the preferred options.

    • I have an existing health condition. Should I still come into work?

      People with underlying medical conditions may be at risk of more severe disease if they become infected with the COVID-19.

      This includes people with heart or lung disease, pregnant women, young children, the elderly and those with a suppressed immune system.

      If you are in an at-risk category and are a staff member who would like to explore alternative arrangements, you are encouraged to speak to your supervisor in the first instance.
    • Can staff members work remotely?

      As usual, you should discuss flexibility and remote working arrangements with your supervisor.

      For more information on how to access CIT platforms remotely please visit the Staff Information page on this website.
    • Staff entitlements and leave arrangements

      Any ACTPS employee who is required to observe the exclusion period, and who is not unwell, will continue to be paid - you do not need to access annual or personal leave for the exclusion period. While the ACTPS does not manage entitlements of contractors, we will work with employers to assess whether contractors who are required to observe the exclusion period can work from home in any capacity.

      Managers should make reasonable adjustments to the requirements of the staff member's position, having regard to operational requirements and the suitability of the work.

      Employees engaged under the terms of the Enterprise Agreements can also access various entitlements including:

      - Personal leave
      - Carers' leave
      - Other leave provisions available as per the Enterprise Agreements
      - Flexible work arrangements

      Further information available in the fact sheet: Emergency Response - ACTPS advice relating to staff entitlements and access to leave during novel coronavirus (Covid-19) outbreak.

      For advice or assistance in managing these entitlements contact HumanResources@cit.edu.au

      Managers of staff who are self-isolating should register their details through the CIT self-isolation reporting form on this website.

    • I have questions or concerns which have not been addressed. Who do I speak to?

      If you have questions or concerns which have not been addressed to date, please raise these with your line manager in the first instance.
    • Mental Health and Wellbeing

      CIT staff's health and wellbeing is always our first priority.

      In face of COVID-19, it is important for us to take care of our own mental health and wellbeing. Staying physically and mentally healthy is crucial when we work from home. If you are having very strong feelings of worry, unease or fear and you are struggling to cope, you should immediately reach out our EAP providers and/or a wide variety of community resources advised by the ACT government.

      Please find the link: https://www.covid19.act.gov.au/protecting-yourself-and-others/mental-health-and-wellbeing

      We hope all of you are keeping safe and staying healthy in these critical times.
  • General Information
  • CIT Communications
  • Medical Advice
  • Additional Resources