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COVID-19 Updates, Support and Resources

Published: 07 Aug 2020

Restrictions

Semester 2 is now underway, and CIT has put measures in place to protect students, staff and the community. All the details are available in the online CIT return to campus induction (PDF 902Kb).

For the latest information in response to the pandemic in the ACT, visit the ACT Health COVID-19 dedicated website.

It is important that students check eLearn regularly for updates as well as ensuring their contact details on CIT Self Service are up to date. With the start of Semester 2, CIT is reminding all students about services and resources available to support their study journey.

Supporting our students during the COVID-19 outbreak

The CIT Student Support team can provide you with guidance referrals and support to cope with different aspects of student life including finances, health issues or even homesickness.

CIT Student Support is offering phone or online support for all students. The services are free for all students. There is counselling, advocacy, disability support, careers advice, youth support, migrant, refugee and international student support, equity support and apprentice support.

The CIT Student Services team can answer your questions about courses or administrative matters. The team understands that with the recent events it might be a stressful time for some students. They can help with enquiries about fees and debt, concessions and award applications.

The CIT Student Association (CITSA) and its Student Assistance Officers can help you connect with Government agencies and other support arrangements due to COVID-19 along with financial options, employment and general enquiries.

The Training Initiatives Unit (TIU) looks after apprenticeship and traineeship arrangements at CIT. If your employment arrangements have changed, the TIU team is able to assist you to have your Australian Apprenticeship training contract updated. Additionally, TIU can direct you to appropriate support services available and assist with any apprenticeship related queries.

CIT International provides assistance to international students regarding fees and visa enquiries.
We will continue to post updates on this page, as well as on Facebook and Twitter.

Students or Staff who are self-isolating should register their details through the CIT self-isolation reporting form.

Take a look at additional resources for all students.

Updated information regarding COVID-19 is available from:

  • Returning from Victoria and NSW
    • There are public health directions for anyone returning to the ACT from Victoria and particular places in New South Wales. You must follow these directions; it is a legal requirement.

      If you are required to quarantine or isolate you should notify your manager and discuss options for you to continue working from home. If that is not possible, leave is available to support you until you are able to return to work. You should not return to the workplace unless you are well and cleared to do so and have discussed your return to work with your manager.

      If you are not feeling well, stay home. Do not come to work and put others at risk. You are advised to monitor your condition and if you are experiencing COVID-19 like symptoms it is recommended you get tested. Please refer to the ACT Health COVID-19 website for more information.

      Staff are encouraged to monitor ACT Government COVID-19 update here.

      ACT Government updates its health advice through the COVID-19 website and everyone is asked to keep up to date with the latest advice, be vigilant and follow the advice. The health advice is applicable even while you are on leave. If you are travelling to other states and territories, please check health advice of the relevant jurisdictions as their guidelines could be different from ACT's.

      Also, if you reside outside of ACT, the advice in your states or territories could differ. The links to the relevant health authorities are available under Medical Advice on the page.

      The use of COVIDSafe app is encouraged.
  • COVID-19 CIT Return to Campus Information
  • CIT Response to Novel Coronavirus (COVID-19)
    • What is CIT doing in response to COVID-19?

      On Tuesday 2 June, CIT allowed access to our three main campuses for a small number of students and staff. This was the first phase of re-opening our campuses to support our students who require access to the facilities and equipment only accessible on campus.

      This two-week phase came after a lot of planning, preparation and consultation by staff to ensure safe processes and practices could be put in place to create an environment that protected students, staff and the community.

      The numbers of classes allowed on campus during these two weeks was limited in an attempt to test the measures that have been put in place and to assess the required adjustments and changes that need to be implemented as student and staff numbers attending campus significantly increase.

      Signage has been placed around Bruce, Reid and Fyshwick campuses to help remind staff and students about required physical distancing and hygiene. Directional arrows have also been placed to indicate movement through common areas and corridors, in some circumstances significantly limiting and/or changing access.

      The assessment after the first week was very positive. The great detailed planning undertaken by staff proved highly effective with only minor tweaks and adjustments considered necessary.

      This means we can now look to phase two with an ability to increase campus activity.

      Next steps

      While restrictions are being lifted across our communities, the advice is that the risk is still high and we can't yet relax. COVID related social distancing and hygiene measures remain in force across the world. Therefore, CIT will continue where possible to work digitally and remotely and limit access to our campuses where the campus access is critical to support our students.

      Planning is underway for more students to be able to return to each of our campuses. Priority will be given to students and classes where access to campus facilities and equipment is critical for educational and training outcomes. Students will be contacted by their teachers and departments where access to campus is planned.

      Students should ensure their email and phone contact details are up-to-date through CIT Self Service.

      We are monitoring the situation closely and making decisions based on expert medical advice provided by the ACT Health Directorate and the Australian Government Department of Health. We would like to assure you that our priority is the health and wellbeing of our students, staff, industry and the Canberra community. We are taking an informed approach that is sensible and respectful to our diverse community.

      CIT places the highest priority on the safety of students, staff and the communities in which we operate, and is taking all possible action to minimise exposure to the virus. When notified that any staff member or student may have come into close contact with a confirmed case of COVID-19, CIT follows the instructions of the relevant health department which includes the requirement for the student or staff member to self-isolate.
    • CIT Support

      The CIT Student Support team can provide you with guidance, referrals and support to cope with different aspects of student life. Counselling and support services are free for all students and apprentices including international and migrant students, students with a disability and students from equity groups. During the pause phone and online support is available for all students.

      For more information or to make an appointment with CIT Student Support, please email CIT.Student.Support@cit.edu.au

      In addition to this, the CIT Students Association will also be open and available to provide support to all students.

      The following CIT commercial operations are temporarily closed:

      - CIT Cafe
      - CIT Fit & Well (all services)
      - CIT Functions Centre
      - CIT Hair and Beauty Bar
      - CIT Restaurant
      - CIT Yurauna Early Childhood Centre
  • Information for Students
    • How will I be communicated with by CIT?

      CIT will continue to communicate the most up to date information regarding the CIT response to the COVID-19 outbreak via the CIT website.

      For information regarding course material and assessments, please refer to eLearn.

      If you need to be contacted directly, CIT will use the contact information you have provided.

      To ensure our staff have multiple channels to make contact with you, please take the following steps:

      - Make sure you can log in to eLearn. Follow the instructions on how to log in. If you need further assistance, please email infoline@cit.edu.au.

      - Keep your contact details, email address and mobile phone number up to date in CIT Self Service so that you can receive notifications and updates.
    • What do I do if I have been instructed to self-isolate?

      Students who are self-isolating should register their details through the CIT self-isolation reporting form.
    • International students - Who can I contact for assistance?

      The CIT International team can provide you with guidance, referrals and support to cope with different aspects of student life.

      For additional information regarding student and community support services please click here (PDF 130Kb)

      For information or to make an appointment with an International Student Advisor, call (02) 6207 4662, (02) 6207 6793, (02) 6207 6984 or email ISAdvisors@cit.edu.au or International@cit.edu.au.

      Contact CIT International for more general enquiries on (02) 6207 4662 or email International@cit.edu.au.
    • I am feeling worried and uncertain - what support is available to me?

      Home isolation, quarantine requirements and/or the spread of COVID-19 can be stressful and may leave you feeling concerned.

      The CIT Student Support team can provide you with guidance, referrals and support to cope with different aspects of student life. For information or to make an appointment with CIT Student Support, please email CIT.Student.Support@cit.edu.au.

      Contact CIT Student Services for more general enquiries via online chat or email infoline@cit.edu.au..

      CITSA Student Assistance Officers are also available to help you navigate Government and other support arrangements due to COVID-19, financial options, Centrelink and general enquiries. For more information or to discuss anything with CITSA, call (02) 6207 3600 or email citsa@cit.edu.au.
    • Are there any restrictions on international travel for students?

      Due to the increasing global spread of COVID-19 we are seeing frequent changes in travel advice, and disruption due to visa restrictions, quarantine measures, and flight cancellations. For information on international travel restrictions and self-isolation guidelines please refer to the Australian Government Department of Health website.
    • What happens if I am returning from travel?

      For information on international travel restrictions and self-isolation guidelines please refer to the Australian Government Department of Health website.
    • I am student looking for employment - are there any opportunities available to me at this time?

      Recently a range of ACT student job opportunities have become available as a result of COVID-19. For more information regarding these positions please click here (PDF 311Kb).
    • I am on a Payment Plan, am I able to 'pause' the repayments?

      Yes, Payment Plan repayments will be paused for any student who requests it. Send an email to infoline@cit.edu.au with your CIT number and name and we will update your account.
    • What do I need to do if I would like to withdraw from my study due to the current COVID-19 situation?

      As long as you are withdrawing more than two weeks before your subject(s) end date (or before the start date for subjects less than two weeks in duration), all you need to do is send an email to infoline@cit.edu.au requesting that you be withdrawn. Please clearly include in your email your full name, CIT number, the qualification(s) that you are enrolled in, and the subject(s) which you want to withdraw from.

      Please specify if you are wanting to be withdrawn from all study or only partially. Once withdrawn you will be entitled to a full credit of the subject(s) fees, which can be used when you re-enrol at CIT in the future. If you are currently experiencing financial hardship, you can request a refund of any credits; please note that conditions and eligibility criteria apply, and all requests for refunds will be assessed individually on their merits.
    • I have a VET Student Loan but wish to withdraw from my studies, am I able to get the cost of the fees removed from my loan?

      Yes. As long as you are withdrawing more than two weeks before your subject(s) end date you can request a full remission (recredit) of your VET Student Loan for those subjects. To do this please include in your withdrawal email to infoline@cit.edu.au (as described above) clear instruction that you are also seeking a remission of your VET Student Loan for the relevant subject(s).
    • I am an International student, can I get a refund?

      Yes, you are able to have your fees refunded or if you prefer, we can place a credit on your account. Please contact CIT International to discuss your options if you are unsure. You can contact CIT International at ISAdvisors@cit.edu.au or by phoning (02) 6207 4662.
    • My fees are due soon, can I delay payment as CIT is currently on pause?

      Yes, you are able to delay payment. Please email infoline@cit.edu.au with your full name, CIT number, and the details of the fees you want to defer.
    • Where can I get information on visa requirement changes due to COVID-19?

      The government has said it will continue to communicate with the international education sector and be flexible with international students who may not be able to meet their visa requirements due to the COVID-19 pandemic.

      Updated information on student visa conditions is available through the Australian Government Department of Home Affairs

      The Australian Government has provided a dedicated email international.students@dese.gov.au and hotline - 1300 981 621 (8:00am to 8:00pm AEDST Monday to Friday) – to assist international students with questions or concerns relating to their study and COVID-19.
    • Australian Apprentices - My employment arrangements have changed what do I need to do?

      In addition to your teacher, the CIT Training Initiatives team can support you to update your Australian Apprenticeships training contract, if your employment arrangements have changed.

      A dedicated ACT Australian Apprentices COVID-19 webpage has been created by Skills Canberra with FAQs for ACT apprentices, trainees and employers.
  • Information for Staff
    • How will I be communicated with by CIT?

      CIT will continue to communicate the most up to date information regarding the CIT response to the COVID-19 outbreak via the CIT website.

      If you need to be contacted directly, CIT will use the contact information you have provided. Please keep your contact details, email address and mobile phone number up to date in CIT Self Service and/or HR21 so that you can receive notifications and updates.

    • What does physical (social) distancing mean?

      To help protect staff and students it is your responsibility to adhere to physical distancing.

      While transition is in progress to enable face to face teaching activities, staff who are able to work from home to continue to do so.

      Online meetings via Cisco Webex, Jabber or teleconferencing can be used to support your remote working arrangements. For more information on how to access CIT platforms remotely, please visit the Staff Information page on this website.

      Please continue to practice good hygiene by washing your hands frequently for 20 seconds or longer and avoiding touching your face. Please also remember to practice physical distancing while out in the community.
    • When would I return to campus?

      The transition plan for return to campus for each department/division has been developed and implemented progressively in line with Canberra's Recovery Plan and the relevant health advice. The transition planning requires consultation with all affected staff and if you are unsure about your return to work arrangement, please speak with your supervisor in the first instance.

      All returning staff and students should take a moment to view the CIT campus induction and information presentation for staff and students.

      You can access the CIT Transition Plan Framework through SharePoint (https://citeduau.sharepoint.com/sites/corporate/SitePages/Risk-Management.aspx)
    • I have an existing health condition. Should I still come into work?

      People with underlying medical conditions may be at risk of more severe disease if they become infected with the COVID-19.

      This includes people with heart or lung disease, pregnant women, young children, the elderly and those with a suppressed immune system.

      If you are in an at-risk category and are a staff member who would like to explore alternative arrangements, you are encouraged to speak to your supervisor in the first instance.
    • Staff entitlements and leave arrangements

      Employees engaged under the terms of the Enterprise Agreements can also access various entitlements including:

      - Personal leave
      - Carers' leave
      - Other leave provisions available as per the Enterprise Agreements
      - Flexible work arrangements

      Managers should make reasonable adjustments to the requirements of the staff member's position, having regard to operational requirements and the suitability of the work.

      A summary of employee entitlements and leave provisions under the relevant enterprise agreements are available in the fact sheet: Emergency Response - ACTPS advice relating to staff entitlements and access to leave during novel coronavirus (Covid-19) outbreak.

      For advice or assistance in managing these entitlements contact HumanResources@cit.edu.au

      Managers of staff who are self-isolating should register their details through the CIT self-isolation reporting form on this website.
    • I have questions or concerns which have not been addressed. Who do I speak to?

      If you have questions or concerns which have not been addressed to date, please raise these with your line manager in the first instance.
    • I am feeling worried and uncertain - what support is available to me?

      Home isolation, quarantine requirements and/or the spread of COVID-19 can be stressful and may leave you feeling concerned.

      As we continue to respond to meet the four promises within our Strategic Compass, it is particularly important in these challenging times for you to practice self-care and be conscious of our contributions towards the broader public good. If you need support, please reach out to the:

      CIT Staff Employee Assistance Programs (EAP)

      - Assure: 1800 808 374
      - Converge: 1300 687 327
      - People Sense: 1300 307 912
      - Benestar: 1300 360 364

      EAP providers have advised that face-to-face consultations are now unavailable, however phone or video consultations are available for you and your family.

    • Mental Health and Wellbeing

      CIT staff's health and wellbeing is always our first priority.

      In face of COVID-19, it is important for us to take care of our own mental health and wellbeing. Staying physically and mentally healthy is crucial during this unprecedented event. If you are having very strong feelings of worry, unease or fear and you are struggling to cope, you should immediately reach out our EAP providers and/or a wide variety of community resources advised by the ACT Government.

      Please find the link: https://www.covid19.act.gov.au/protecting-yourself-and-others/mental-health-and-wellbeing

      We hope all of you are keeping safe and staying healthy in these critical times.
    • Signage and Safety Resources for staff

      Safety Data Sheets:

      - CIT update on cleaning products and hand sanitisers (PDF 303Kb)
      - Viraclean (PDF 127Kb)
      - Methylated Spirits (PDF 491Kb)
      - Hand Sanitiser (PDF 252Kb)
      - Chemtools Isopropyl Alcohol (IPA) (PDF 256Kb)
    • ACT Government Resources

      - Canberra Recovery Plan - COVID-19 Easing of Restrictions Roadmap
      - COVID-19 advice for ACT Public Service employees
      - ACT Government COVID-19 website
  • General Information
  • CIT Communications
  • Medical Advice
  • Additional Resources