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Certificate III in Tourism SIT30116

Overview

The nationally accredited Certificate III in Tourism is your launch pad to a career across a diverse range of the tourism sector including, tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.
You will gain essential skills in coordinating tourism services, providing visitor information and advice on Australian and International destinations, selling tourism products and services and offering exceptional customer service.

Qualification:

Qualification:

Certificate III in Tourism SIT30116

Program No:

Program No:

C3-TS24

Campus:

Campus:

CIT Reid 

Duration:

Duration:

1 semester full time (approximately 22 hours per week attendance required) or part time equivalent.
Classes are timetabled Monday to Friday between 9am and 5pm (times will vary depending on teacher and room availability).
Delivery is mixed mode with a blend of face-to-face and online learning. Students are expected to participate in 3-5 hours of additional individual study each week.

Cost Info:

Cost Info:

The 2021 Semester 1 enrolment fees for this course are based on the costs per subject as indicated below. The total program cost may vary depending on the choice of elective subjects or if subjects are attempted more than once. Subject costs identified as Standard are partially subsidised by the ACT Government. Concessions may be available to eligible students.

Likely Job Outcome:

Likely Job Outcome:

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

Possible job titles include:
- adventure tourism guide
- attendant or senior ride operator in an attraction or theme park
- booking agent
- cellar door salesperson and guide in a winery
- customer service agent
- guide and salesperson in an Indigenous cultural centre
- inbound tour coordinator
- marine tourism guide or dive tour operator
- museum attendant
- operations consultant for a tour operator
- reservations sales agent
- sales consultant
- visitor information officer

Enrolment Type:

Application Type:

Standard
Share:

Additional Information

There is an additional fee of $50 to participate in a tour for the subject Prepare and Present Tour commentaries.
Students who successfully complete this qualification will be able to progress to the Diploma of Travel and Tourism Management SIT50116.

Skills Recognition

Entry Requirements

You must be able to read and write documents and understand maths concepts to a level required to complete Year 10. Early in the program your skills will be checked and if you cannot read and write documents and complete maths work to the level needed, you will be enrolled in additional subjects to help build the skills needed to successfully complete the program.

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI).

Literacy Skills Information

We suggest that you will need Australian Core Skills Framework literacy levels of at least 3 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with the lower level program. Please visit Foundation Skills.

Transition Information

Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

Subject Cancellations/Changes

To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

Complete 15 subjects

Core: Complete all 4

  • SITTIND001   Source and use information on the tourism and travel industry
    • CIT Code: TOUR237
      Cost: Standard $55.00
      Description: This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry. This unit applies to all tourism and travel sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other units of competency. This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise performance.
      Prerequisites: Nil
  • SITXCOM002   Show social and cultural sensitivity
    • CIT Code: COMM487
      Cost: Standard $44.00
      Description: This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise. The unit applies to all tourism, travel, hospitality and event sectors. All personnel at all levels use this skill in the workplace during the course of their daily activities.
      Prerequisites: Nil
  • SITXCCS006   Provide service to customers
    • CIT Code: COMM488
      Cost: Standard $55.00
      Description: This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints. The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision. This includes individuals working in a range of tourism, travel, hospitality and events contexts.
      Prerequisites: Nil
  • SITXWHS001   Participate in safe work practices
    • CIT Code: OHSS115
      Cost: Standard $33.00
      Description: This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices. The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation. All personnel at all levels use this skill in the workplace during the course of their daily activities. The unit incorporates the requirement for all employees under state and territory WHS legislation, to participate in the management of their own health and safety, that of their colleagues and anyone else in the workplace. They must cooperate with their employer and follow practices to ensure safety at work.
      Prerequisites: Nil

Electives: Complete 11 subjects

  • SITTGDE005   Prepare and present tour commentaries or activities
    • CIT Code: COMM513
      Description: This unit describes the performance outcomes, skills and knowledge required to construct commentaries or activities and to use effective interpretation and presentation techniques to ensure customer participation and enjoyment in tours or activities. Guides may be presenting generalist or specialist information. It is relevant in industries where group tours or activities take place in museums, galleries, libraries, places of historical or cultural significance, performing arts centres or zoos; to sport and recreation industries where groups participate in outdoor and adventure activities, such as guided bushwalking; and to any industry that operates tours for business or promotional purposes. This unit applies in any context where individuals develop and present commentaries or activities that involve creative approaches to the preparation and delivery of information. Guides of all types working independently with limited supervision undertake this role. Tour guides, residing anywhere in Australia, are required to undertake training and assessment prescribed by Parks Australia to guide within Kakadu and Uluru–Kata Tjuta National Parks in the Northern Territory. When working in Queensland, all guides, regardless of their place of residence, are subject to the Queensland Tourism Services Act 2003.
      Prerequisites: Nil
  • BSBWOR204   Use business technology
    • CIT Code: COMP213
      Cost: Standard $44.00
      Description: This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data. It applies to individuals who apply a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.
      Prerequisites: Nil
  • SITXEBS001   Use social media in a business
    • CIT Code: EBUS166
      Cost: Standard $77.00
      Description: This unit describes the performance outcomes, skills and knowledge required to establish a social media presence in a business. It requires an understanding of the use of social media tools and platforms to enhance customer engagement and market a business. The unit is relevant to businesses operating in many industry contexts, including the tourism, travel, hospitality, events and other service industry sectors. It applies to individuals using social media for business at an operational level under limited supervision.
      Prerequisites: Nil
  • SITTTSL002   Access and interpret product information
    • CIT Code: TOUR123
      Cost: Standard $143.00
      Description: This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products. The product can include any international or domestic product sold by any tourism, travel, hospitality, or events business. The breadth and depth of product knowledge and its application will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of products, but focuses on the ability to source and interpret information. The unit mainly applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. It does, however, describe a fundamental operational function and those individuals who work with very little independence under close supervision would also use this skill. This includes visitor information officers, travel consultants, corporate consultants, inbound tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers, and reservations sales agents. Personnel selling travel insurance to a client must meet the requirements of the Financial Services Reform Act (2001).
      Prerequisites: Nil
  • SITTTSL005   Sell tourism products and services
    • CIT Code: TOUR124
      Cost: Standard $77.00
      Description: This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units. The product can include any international or domestic product sold by any tourism, travel, hospitality, or event organisation. The organisation could be a principal (the supplier) or an agent selling products on behalf of the principal. The sale may be made for a single product or multiple products making up a complete package or itinerary. This unit applies to frontline sales or operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, restaurant managers, banquet coordinators or managers, resort activities coordinators, tour desk officers, reservations sales agents, and owner-operators of tourism organisations. The sale of travel and tourism products is subject to specific regulations under several federal and state or territory pieces of legislation: • Personnel selling travel insurance to a client must meet the requirements of the Financial Services Reform Act (2001) • Inbound tour operators (ITOs), irrespective of their location, selling tours that operate within Queensland are subject to the Queensland Tourism Services Act (2003). They must register with the Queensland Office of Fair Trading. This law also applies to tour guides residing anywhere in Australia when working in Queensland and selling local products. ITO personnel and guides do not need to meet any training or certification requirements.
      Prerequisites: Nil
  • SITTTSL006   Prepare quotations
    • CIT Code: TOUR125
      Cost: Standard $66.00
      Description: This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined. The unit applies to any tourism, travel, hospitality or events industry sector and quotations can be for any international or domestic product. The organisation could be a principal (the supplier) or an agent quoting on products and services on behalf of the principal. It applies to frontline sales or operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, restaurant managers, banquet coordinators or managers, resort activities coordinators, tour desk officers, reservations sales agents, and owner-operators of small tourism organisations.
      Prerequisites: Nil
  • SITTTSL008   Book supplier products and services
    • CIT Code: TOUR127
      Cost: Standard $44.00
      Description: This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation. The unit does not cover the skills required to receive and process an incoming reservation, which are covered in SITTTSL007 Process reservations. The unit applies to frontline operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, banquet coordinators or managers, hotel guest relations officers, tour desk officers, and operations coordinators.
      Prerequisites: Nil
  • SITTTSL009   Process travel-related documentation
    • CIT Code: TOUR129
      Cost: Standard $66.00
      Description: This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines. The product can include any international or domestic product sold by any tourism, travel, hospitality, or event organisation. This unit applies to all organisations where travel and tourism documents, including air tickets, are issued to customers, suppliers and sometimes to tour delivery staff. The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, tour desk officers, and operations coordinators. Some larger organisations support a documentation department staffed by entry-level documentation officers who may require more supervision.
      Prerequisites: Nil
  • SITTTSL003   Provide advice on international destinations
    • CIT Code: TOUR203
      Cost: Standard $99.00
      Description: This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base. Specific and detailed product knowledge is covered in SITTTSL002 Access and interpret product information. International destinations and their features can include any sold by any travel or tourism organisation. Travel and tourism operators, such as travel agents and tour wholesalers, can specialise in one international destination or cover multiple destinations. The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information. The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, wholesale operations consultants, account managers for professional conference organisers, event coordinators, tour managers, and reservations sales agents.
      Prerequisites: Nil
  • SITTTSL004   Provide advice on Australian destinations
    • CIT Code: TOUR204
      Cost: Standard $88.00
      Description: This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base. Specific and detailed product knowledge is covered in SITTTSL002 Access and interpret product information. Domestic destinations and their features can include any sold by any travel or tourism organisation.Travel and tourism operators in Australia, such as travel agents, tour wholesalers and inbound tour operators, would cover multiple Australian destinations. Visitor information centres and some tour operators would specialise in one region. The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information. The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes visitor information officers, travel consultants, tour operations coordinators, inbound tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers, and reservations sales agents.
      Prerequisites: Nil
  • SITXCCS002   Provide visitor information
    • CIT Code: TOUR207
      Cost: Standard $77.00
      Description: This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors. The unit applies to frontline service personnel working in a range of tourism, travel, hospitality, entertainment and cultural contexts. Information is often provided face-to-face, but may be by telephone or other remote mechanisms. It applies to frontline service personnel who routinely respond to visitor requests for general local area information. They may be working independently or with guidance from others in restaurants, hotels, wineries, attractions, entertainment venues, tour operations, visitor information centres and at tour desks.
      Prerequisites: Nil

Related Courses

Diploma Travel and Tourism Management SIT50116
Certificate III Travel SIT30216

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au