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Statement of Attainment Responsible Gambling Services


This training will provide you with the skills and knowledge required to provide responsible gambling services and to assist customers who have issues with problem gambling.


Statement of Attainment - Responsible Gambling Services

Course No:



CIT Reid 


This training is delivered online with the addition of a practical assessment either in your workplace or at CIT. The online learning component will take students approximately 7 hours to complete.

Face-to-face training is available for school groups and workplaces. Students must be 16 years and over. This training can be provided either at CIT, in the workplace or school environment.

Cost Info:

Enrolment fees for this course are based on the costs per subject as indicated below. Subject costs identified as Full Fee receive no government subsidy. Concessions are not available. The fees below apply unless training as an apprentice or trainee.

Indicative Cost:


Likely Job Outcome:

Gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.

Application Type:

Full Fee

Additional Information

If attending CIT for practical assessments, you will be required to wear appropriate clothing and footwear.

If you are interested in enrolling a school group or work team, please call 6207 3196.

Skills Recognition

Entry Requirements

Students must be 16 years and older to undertake this training.

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI).

Literacy Skills Information

We suggest that you will need Australian Core Skills Framework literacy levels of at least 3 across reading, writing, learning, oral communication and, depending on your course of study, numeracy skills to successfully complete this course. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with the lower level course. Please visit Foundation Skills.

Transition Information

Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

Subject Cancellations/Changes

To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at

Subject Information

Complete 1 subject

Core: Complete 1

  • SITHGAM001   Provide responsible gambling services
    • CIT Code: HOSP118
      Cost: Full fee $90.00
      Description: This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling. Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry. Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries. Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities. The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct. Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant. The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG). Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors. Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises. The requirement to ensure compliance with organisational policies, legal obligations and codes of practice for gambling venues is not covered by this unit but may be found in SITHGAM014 Manage gaming activities.
      Prerequisites: Nil

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More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email