Overview
There are limited places to study this course for free under the JobTrainer initiative. To find out if you're eligible click here. |
This course equips you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.
Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events and commercial cookery.
Qualification: |
Statement of Attainment - Customer Service Skill Set SITSS00036 |
Course No: |
SA-TS37 |
Campus: |
CIT Reid |
Duration: |
This skill set is a short course that can be delivered workshop style, through flexible or blended training in the workplace or part time attendance at CIT. Half semester part time (approximately 3 hours per week), if attending at CIT. Additional study requirements of approximately 2 hours per week including online activities, case studies, research and workplace tasks. Self-paced independent learning online and compulsory practical assessment at CIT. This course is also designed as a workshop style for a team in an organisation. |
Cost Info: |
The 2022 Semester 1 enrolment fees for this course are based on the costs per subject as indicated below. The total course cost may vary depending on the choice of elective subjects or if subjects are attempted more than once. Subject costs identified as Standard are partially subsidised by the ACT Government. Concessions may be available to eligible students. Further information about fees is available at Course fees and assistance |
Indicative Cost: |
$97 JobTrainer - Free |
Likely Job Outcome: |
Entry into the tourism, events, and hospitality industry in a customer service role. |
Application Type: |
Standard; Job Trainer |
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Additional Information
This skill set provides a pathway into the Certificate III hospitality, Certificate III Travel, Certificate III Events and Certificate III commercial cookery.
Skills Recognition
Entry Requirements
Open Entry.
To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI).
Transition Information
Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.
Subject Cancellations/Changes
To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.
Subject Information
Complete 2 subjects
Core: Complete all 2
Related Courses
More Information
For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au