This program equips you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.
Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events and commercial cookery.
|Qualification:||Statement of Attainment - training in Customer Service Skill Set SITSS00036|
|Campus:||CIT Reid CIT Tuggeranong|
|Duration:||This skill set is a short course that can be delivered workshop style, through flexible or blended training in the workplace or part time attendance at CIT.
Half semester part time (approximately 3 hours per week), if attending at CIT.
Additional study requirements of approximately 2 hours per week including online activities, case studies, research and workplace tasks.
The 2019 Semester 2 enrolment fees for this course are based on the costs per subject as indicated below. The total program cost may vary depending on the choice of elective subjects or if subjects are attempted more than once.
Subject costs identified as Standard are partially subsidised by the ACT Government. Concessions may be available to eligible students.
Costs identified as Apprentice or Trainee apply only to students studying as part of an Australian Apprenticeship arrangement. The qualification cost for an Apprentice or Trainee is subsidised by the ACT Government. Concessions may be available to eligible Apprentices or Trainees.
Costs identified as Full Fee receive no government subsidy. Concessions are not available.
Further information about fees is available at Course fees and assistance.
Information about studying under Skilled Capital is also available.
|Likely Job Outcome:||Entry into the tourism, events, and hospitality industry in a customer service role.|
|Enrolment Type:||Register Your Interest|
This skill set provides a pathway into the Certificate III hospitality, Certificate III Travel, Certificate III Events and Certificate III commercial cookery.
Entry Requirements / How to Apply
To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI).
Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.
To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at firstname.lastname@example.org.
Complete 2 subjects
Core: Complete all 2
Show social and cultural sensitivity
CIT Code: COMM487 Cost: Standard $44.00 Description: This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise. The unit applies to all tourism, travel, hospitality and event sectors. All personnel at all levels use this skill in the workplace during the course of their daily activities. Prerequisites: Nil
Provide service to customers
CIT Code: COMM488 Cost: Standard $55.00 Description: This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints. The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision. This includes individuals working in a range of tourism, travel, hospitality and events contexts. Prerequisites: Nil
For more information about this course please contact CIT Student Services on (02) 6207 3188 or email email@example.com