This training covers basic office skills and reception duties. You will learn in a simulated business environment. You will get real life skills in communication, networking, managing accounts, maintaining financial records and organising schedules. The subjects are delivered in a simulated business environment that will allow you to gain experience in workplace interaction and procedures.
|Qualification:||Statement of Attainment - training in Career Skills for Business [extract from BSB30415]|
|Campus:||CIT Gungahlin CIT Tuggeranong CIT Reid|
|Duration:||1 semester part-time (approximately 3 hours per week).
You will need to undertake an equivalent number of self-directed hours outside of class time for study to successfully complete the program in this timeframe.
Enrolment fees for this course are based on the costs per subject as indicated below. In addition, a Service and Amenities fee of $40 will be payable each semester. Further information is available at Course fees and assistance
|Likely Job Outcome:||Receptionist, entry-level administrative jobs|
You may be required to pay additional costs (approximately $100) associated with textbook and stationery requirements.
Entry Requirements / How to Apply
To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI).
Literacy Skills Information
We suggest that you will need Australian Core Skills Framework levels of at least 2 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with a lower level program, or enrol in the Certificate I in Skills for Vocational Pathways (FSK10213) to develop your literacy skills. Please visit Foundation Skills or phone (02) 6207 4872 to have a chat to one of our teachers.
Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.
To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at email@example.com.
Complete all 4 subjects
BSBADM307 Organise schedules
CIT Code: COMP219 Cost: $30.00 Description:
This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.
It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.
BSBWRT301 Write simple documents
CIT Code: COMM343 Cost: $60.00 Description:
This unit describes the skills and knowledge required to plan, draft and finalise a basic document.
It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.
BSBCUS301 Deliver and monitor a service to customers
CIT Code: CLER169 Cost: $80.00 Description:
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.
BSBDIV301 Work effectively with diversity
CIT Code: CLER178 Cost: $60.00 Description:
This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.
It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.
For more information about this course please contact CIT Student Services on (02) 6207 3188 or email firstname.lastname@example.org