Professional

• Literacy Skills Information

  • We suggest that you will need Australian Core Skills Framework levels of at least 2 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with a lower level program, or enrol in the Certificate I in Skills for Vocational Pathways (FSK10213) to develop your literacy skills. Please visit Foundation Skills.

• Transition Information

  • Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

• Subject Cancellations/Changes

  • To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.

Core: Complete all 4

• BSBADM307   Organise schedules

  • CIT Code:	COMP219
    Cost:	Standard $33.00
    Description:	This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals. No licensing, legislative or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBWRT301   Write simple documents

  • CIT Code:	COMM343
    Cost:	Standard $66.00
    Description:	This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBCUS301   Deliver and monitor a service to customers

  • CIT Code:	CLER169
    Cost:	Standard $87.00
    Description:	This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions. No licensing, legislative or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBDIV301   Work effectively with diversity

  • CIT Code:	CLER178
    Cost:	Standard $66.00
    Description:	This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others. No licensing, legislative or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil