Professional

Core: Complete all 4

• BSBADM307   Organise schedules

  • CIT Code:	COMP219
    Cost:	Standard $33.00
    Description:	This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals. No licensing, legislative or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBWRT301   Write simple documents

  • CIT Code:	COMM343
    Cost:	Standard $66.00
    Description:	This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBCUS301   Deliver and monitor a service to customers

  • CIT Code:	CLER169
    Cost:	Standard $87.00
    Description:	This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions. No licensing, legislative or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBDIV301   Work effectively with diversity

  • CIT Code:	CLER178
    Cost:	Standard $66.00
    Description:	This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others. No licensing, legislative or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil