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Statement of Attainment training in Office Administration Skills [extract from BSB20115]

Overview

This training covers basic office skills and reception duties such as telephone techniques, mail handling, reception duties, providing information to clients and use of office equipment. The subjects are delivered in a workplace-equivalent environment of a Virtual Enterprise that will allow you to gain experience in workplace interaction and procedures.

Qualification: Statement of Attainment - training in Office Administration Skills [extract from BSB20115]
Program No: SA-BT08
Campus: CIT Gungahlin  CIT Tuggeranong  CIT Reid 
Duration: 1 semester part-time (approximately 3 hours per week).

You will need to undertake an equivalent number of self-directed hours outside of class time for study to successfully complete the program in this timeframe.
Cost Info:

Enrolment fees for this course are based on the costs per subject as indicated below. In addition, a Service and Amenities fee of $40 will be payable each semester. Further information is available at Course fees and assistance

Indicative Cost: $327
Likely Job Outcome: Receptionist, entry-level administrative jobs
Application Type: Public
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Additional Information

You may be required to pay additional costs (approximately $100) associated with textbook and stationery requirements.

Entry Requirements / How to Apply

Open.

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI).

  • Literacy Skills Information

    • We suggest that you will need Australian Core Skills Framework levels of at least 2 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. See below to check your literacy skills. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with a lower level program, or enrol in the Certificate I in Skills for Vocational Pathways (FSK10213) to develop your literacy skills. Please visit Education and Community or phone (02) 6207 4872 to have a chat to one of our teachers.

  • Transition Information

    • Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

  • Subject Cancellations/Changes

    • To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

Complete all 7 subjects

  • BSBWOR202 Organise and complete daily work activities
    • CIT Code: ADMN174
      Cost: $40.00
      Description:

      This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.
      It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.

      Prerequisites: Nil
  • BSBITU203 Communicate electronically
    • CIT Code: COMP358
      Cost: $40.00
      Description: This unit describes the skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging.
      It applies to individuals who use business technology to perform a range of routine tasks to communicate with co-workers, customers or others. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.
      Prerequisites: Nil
  • BSBINM202 Handle mail
    • CIT Code: CLER165
      Cost: $30.00
      Description: This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail.
      It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and knowledge of mail handling under direct supervision or with limited individual responsibility.
      Prerequisites: Nil
  • BSBWOR203 Work effectively with others
    • CIT Code: CLER161
      Cost: $30.00
      Description:

      This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
      It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

      Prerequisites: Nil
  • BSBINM201 Process and maintain workplace information
    • CIT Code: CLER162
      Cost: $67.00
      Description: This unit describes the skills and knowledge required to collect, process and store, and maintain workplace information and systems. It also includes the maintenance of filing and records systems.
      It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of information and information systems in a defined context, under direct supervision or with limited individual responsibility.
      Prerequisites: Nil
  • BSBWOR204 Use business technology
    • CIT Code: COMP213
      Cost: $40.00
      Description:

      This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.
      It applies to individuals who apply a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

      Prerequisites: Nil
  • BSBCMM201 Communicate in the workplace
    • CIT Code: COMM261
      Cost: $80.00
      Description: This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.
      It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.
      Prerequisites: Nil

Related Courses

Certificate IV Business Administration BSB40515
Certificate III Business Administration BSB30415
Statement Attainment training Career Skills for Business [extract from BSB30415]

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au