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Certificate III in Business BSB30115

Overview

This program provides you with basic computing and office skills needed for entry into many administrative and office positions. These skills also provide a foundation for a number of Diploma level programs.

Qualification: Certificate III in Business BSB30115
Program No: C3-BC33
Campus: CIT Reid  CIT Tuggeranong  CIT Gungahlin 
Duration: 1 semester full-time (approx. 24 hours per week) OR part-time equivalent in class plus you will be expected to complete up to 10 hours per week of self-directed learning to practise and develop your skills.


Flexible delivery options are available.
This qualification is part of a suite of programs and completion of a relevant lower level program, or demonstration of equivalent skills and knowledge, is required before progression to higher level programs.
Cost Info:

Enrolment fees for this course are based on the costs per subject as indicated below. In addition, a Service and Amenities fee of $40 will be payable each semester. Further information is available at Course fees and assistance

Indicative Cost: $1230
Likely Job Outcome: Entry level administrative officer.
Application Type: Public; Flexible
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Entry Requirements / How to Apply

Open entry
If you are entering this program as a Trainee/Apprentice under the Australian Apprenticeships arrangements, you must be employed in the industry and you must register with an Apprentice Network Provider (ANP) prior to enrolment.

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI).

  • Literacy Skills Information

    • We suggest that you will need Australian Core Skills Framework levels of at least 2 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with a lower level program, or enrol in the Certificate I in Skills for Vocational Pathways (FSK10213) to develop your literacy skills. Please visit Foundation Skills or phone (02) 6207 4872 to have a chat to one of our teachers.

  • Transition Information

    • Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

  • Subject Cancellations/Changes

    • To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

Complete 12 subjects (1 Core and 11 Electives)

Core - complete 1

  • BSBWHS302 Apply knowledge of WHS legislation in the workplace
    • CIT Code: OHSS443
      Cost: $40.00
      Description:

      This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.
      This unit applies to individuals who contribute to actions to achieve compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties.

      Prerequisites: Nil

Electives - complete 11 - not all electives will be offered every semester

Electives - complete 1

  • BSBITU203 Communicate electronically
    • CIT Code: COMP358
      Cost: $40.00
      Description:

      This unit describes the skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging.
      It applies to individuals who use business technology to perform a range of routine tasks to communicate with co-workers, customers or others. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.

      Prerequisites: Nil

Electives - complete 1

  • BSBADM307 Organise schedules
    • CIT Code: COMP219
      Cost: $30.00
      Description:

      This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.
      It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.

      Prerequisites: Nil

Electives - complete 9

  • BSBCUS301 Deliver and monitor a service to customers
    • CIT Code: CLER169
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
      It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

      Prerequisites: Nil
  • BSBDIV301 Work effectively with diversity
    • CIT Code: CLER178
      Cost: $60.00
      Description:

      This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.
      It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

      Prerequisites: Nil
  • BSBITU301 Create and use databases
    • CIT Code: COMP217
      Cost: $60.00
      Description:

      This unit describes the skills and knowledge required to create simple two-table relational databases with reports and queries, for storage and retrieval of information.
      It applies to individuals that may provide administrative support within an enterprise, or may be independently responsible for storage and retrieval of data relating to their own work roles.

      Prerequisites: Nil
  • BSBITU303 Design and produce text documents
    • CIT Code: COMP366
      Cost: $180.00
      Description:

      This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software.
      It applies to individuals who possess fundamental skills in computer operations and keyboarding, and basic skills in operation of word processing software. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents.

      Prerequisites: Nil
  • BSBITU304 Produce spreadsheets
    • CIT Code: COMP365
      Cost: $70.00
      Description: This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software.
      It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision.
      Prerequisites: Nil
  • BSBITU306 Design and produce business documents
    • CIT Code: MGNT384
      Cost: $160.00
      Description:

      This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.
      It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

      Prerequisites: Nil
  • BSBITU302 Create electronic presentations
    • CIT Code: COMP218
      Cost: $40.00
      Description:

      This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access.
      It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

      Prerequisites: Nil
  • BSBWRT301 Write simple documents
    • CIT Code: COMM343
      Cost: $60.00
      Description:

      This unit describes the skills and knowledge required to plan, draft and finalise a basic document.
      It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

      Prerequisites: Nil
  • BSBITU309 Produce desktop published documents
    • CIT Code: COMP364
      Cost: $100.00
      Description:

      This unit describes the skills and knowledge required to design and produce desktop published documents.
      It applies to individuals who work in a range of environments, which may include providing administrative support within an enterprise, or who may be technical or knowledge experts responsible for production of their own documents.

      Prerequisites: Nil
  • BSBFIA301 Maintain financial records
    • CIT Code: ACCT229
      Cost: $120.00
      Description: This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes.
      It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts and may exercise discretion and judgement using appropriate theoretical knowledge of financial records.
      Prerequisites: Nil
  • BSBADM311 Maintain business resources
    • CIT Code: MGNT324
      Cost: $30.00
      Description:

      This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.
      It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team.

      Prerequisites: Nil
  • BSBCMM301 Process customer complaints
    • CIT Code: CLER179
      Cost: $60.00
      Description:

      This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.
      It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team. 

      Prerequisites: Nil
  • BSBFLM303 Contribute to effective workplace relationships
    • CIT Code: MGNT383
      Cost: $90.00
      Description:

      This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.
      This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.

      Prerequisites: Nil
  • BSBFLM305 Support operational plan
    • CIT Code: MGNT630
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to provide support for operational practices and procedures within the organisation’s productivity and profitability plans. This includes contributing to the operational plan, assisting in recruiting employees and acquiring resources, and monitoring and adjusting operational performance.
      It applies to individuals who use planning and analytical skills to achieve the measurable, stated objectives of the team and the organisation. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non-routine activities that require some discretion and judgement.

      Prerequisites: Nil
  • BSBFLM306 Provide workplace information and resourcing plans
    • CIT Code: MGNT625
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to support the information management system. It involves the identification, acquisition, initial analysis and use of appropriate workplace information.
      It applies to individuals who use organisational and analytical skills to support business and resource planning processes. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non-routine activities that require some discretion and judgement.

      Prerequisites: Nil
  • BSBFLM309 Support continuous improvement systems and processes
    • CIT Code: MGNT516
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to support the organisation’s continuous improvement systems and processes. Particular emphasis is on actively encouraging the team to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.
      It applies to individuals with roles of responsibility who use initiative, organisational and communication skills to influence the ongoing development of the organisation.  At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

      Prerequisites: Nil
  • BSBFLM311 Support a workplace learning environment
    • CIT Code: MGNT629
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to effectively encourage and support a learning environment. Particular emphasis is on participation in processes to facilitate and promote learning and to monitor and improve learning performance.
      It applies to individuals who use initiative and well-developed planning and communication skills in their role. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

      Prerequisites: Nil
  • BSBFLM312 Contribute to team effectiveness
    • CIT Code: COMM398
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.
      It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

      Prerequisites: Nil
  • BSBINM302 Utilise a knowledge management system
    • CIT Code: ADMN184
      Cost: $100.00
      Description:

      This unit describes the skills and knowledge required to access a knowledge management system, use monitoring and review processes to provide feedback and improve own work practices using the system.
      This includes a whole range of strategies, methods, activities and techniques used formally and informally by individuals and the organisation (as formalised in a knowledge management system) to identify, collect, organise, store, retrieve, analyse, share and apply knowledge to the work of the organisation.
      It applies to individuals who apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of knowledge management to assist in increasing productivity, to improve quality or to recognise the benefits to the organisation through the improved use of knowledge.

      Prerequisites: Nil
  • BSBINN301 Promote innovation in a team environment
    • CIT Code: INNO112
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.
      It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.

      Prerequisites: Nil
  • BSBIPR301 Comply with organisational requirements for protection and use of intellectual property
    • CIT Code: ADMN208
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to assist with the protection and lawful use of an organisation’s intellectual property and to avoid intellectual property infringement. It focuses on supporting the maintenance of an organisation’s policies and procedures for the protection of intellectual property and avoidance of intellectual property infringement.
      It applies to individuals who operate in a broad range of work roles and contexts and whose role may include assisting the organisation to comply with intellectual property requirements for the protection and use of intellectual property.

      Prerequisites: Nil
  • BSBSUS401 Implement and monitor environmentally sustainable work practices
    • CIT Code: ADMN197
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.
      It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.

      Prerequisites: Nil
  • BSBWOR302 Work effectively as an off-site worker
    • CIT Code: EBUS124
      Cost: $50.00
      Description:

      This unit describes the skills and knowledge required to negotiate and perform self-managed, self-directed and agreed work. It is a flexible employment option that meets all legal and regulatory employment requirements.
      It applies to individuals who are skilled operators and apply a broad range of competencies in various off-site contexts. Most commonly this will apply to people working from home or another location away from a central office.

      Prerequisites: Nil
  • BSBINM301 Organise workplace information
    • CIT Code: CLER167
      Cost: $70.00
      Description:

      This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems.
      It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.

      Prerequisites: Nil
  • BSBITU305 Conduct online transactions
    • CIT Code: COMP359
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and buying and selling products and services.
      It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of conducting online transactions to provide technical advice and support to a team.

      Prerequisites: Nil
  • BSBPRO301 Recommend products and services
    • CIT Code: MKTG205
      Cost: $45.00
      Description: This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.
      It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.
      Prerequisites: Nil
  • BSBPUR301 Purchase goods and services
    • CIT Code: PURC130
      Cost: $120.00
      Description:

      This unit describes the skills and knowledge required to determine purchasing requirements and make and receive purchases.
      It applies to individuals who work under a level of supervision and who conduct low risk, low expenditure purchasing for an organisation using established and documented purchasing strategies. Individuals may be working in a small organisation with general responsibility for conducting purchasing within an organisation, or they may be a purchasing specialist working in a large organisation. Some judgement may be required to make decisions about purchasing strategies.

      Prerequisites: Nil
  • BSBWOR301 Organise personal work priorities and development
    • CIT Code: CLER166
      Cost: $60.00
      Description:

      This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
      This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

      Prerequisites: Nil

Related Courses

Bachelor Business Studies
Advanced Diploma Business BSB60215
Diploma Business BSB50215
Certificate IV Business BSB40215
Certificate II Business BSB20115
Statement Attainment Small Business Marketing Skill Set BSBSS00054
Statement Attainment Small Business Contracting Skill Set BSBSS00049
Non-Accredited Training Do it Better in Excel

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au