Professional

• Literacy Skills Information

  • We suggest that you will need Australian Core Skills Framework levels of at least 2 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with a lower level program, or enrol in the Certificate I in Skills for Vocational Pathways (FSK10213) to develop your literacy skills. Please visit Foundation Skills.

• Transition Information

  • Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

• Subject Cancellations/Changes

  • To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.

Core: Complete 1

• BSBWHS201   Contribute to health and safety of self and others

  • CIT Code:	OHSS200
    Cost:	Standard $54.00
    Description:	This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.
    Prerequisites:	Nil

Electives: Complete 9

• BSBWOR202   Organise and complete daily work activities

  • CIT Code:	ADMN174
    Cost:	Standard $44.00
    Description:	This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task. It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBWOR203   Work effectively with others

  • CIT Code:	CLER161
    Cost:	Standard $33.00
    Description:	This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBINM201   Process and maintain workplace information

  • CIT Code:	CLER162
    Cost:	Standard $73.00
    Description:	This unit describes the skills and knowledge required to collect, process and store, and maintain workplace information and systems. It also includes the maintenance of filing and records systems. It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of information and information systems in a defined context, under direct supervision or with limited individual responsibility. No licensing, legislative or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBINM202   Handle mail

  • CIT Code:	CLER165
    Cost:	Standard $33.00
    Description:	This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail. It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and knowledge of mail handling under direct supervision or with limited individual responsibility. No licensing, legislative or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBCMM201   Communicate in the workplace

  • CIT Code:	COMM261
    Cost:	Standard $88.00
    Description:	This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility. No licensing, legislative or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBWOR204   Use business technology

  • CIT Code:	COMP213
    Cost:	Standard $44.00
    Description:	This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data. It applies to individuals who apply a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBITU212   Create and use spreadsheets

  • CIT Code:	COMP391
    Cost:	Standard $66.00
    Description:	This unit describes the skills and knowledge required to correctly create and use spreadsheets and charts using both cloud-based and non-cloud based spreadsheet applications. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of spreadsheet software/applications in a defined context under direct supervision or with limited individual responsibility.
    Prerequisites:	Nil

• BSBITU213   Use digital technologies to communicate remotely

  • CIT Code:	COMP392
    Cost:	Standard $44.00
    Description:	This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. Such methods may include electronic mail (email), instant messaging and other similar applications/web-based platforms. It applies to individuals who use digital technology to communicate with business stakeholders (including co-workers and customers). This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.
    Prerequisites:	Nil

• BSBITU211   Produce digital text documents

  • CIT Code:	WORD124
    Cost:	Standard $132.00
    Description:	This unit describes the skills and knowledge required to digitally produce word documents in a workplace context. It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of word processing software/applications in a defined context, under direct supervision or with limited individual responsibility.
    Prerequisites:	Nil

• BSBCUS201   Deliver a service to customers

  • CIT Code:	ADMN195
    Cost:	Standard $88.00
    Description:	This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility. No licensing, legislative or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

• BSBIND201   Work effectively in a business environment

  • CIT Code:	CLER168
    Cost:	Standard $66.00
    Description:	This unit describes the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team. It applies to individuals developing basic skills and knowledge in preparation for working in a broad range of settings. No licensing, legislative or certification requirements apply to this unit at the time of publication.
    Prerequisites:	Nil

Electives: Complete 2

• BSBITU312   Create electronic presentations

  • CIT Code:	COMP393
    Cost:	Standard $44.00
    Description:	This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms. It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.
    Prerequisites:	Nil

• BSBITU111   Operate a personal digital device

  • CIT Code:	COMP390
    Cost:	Standard $46.16
    Description:	This unit describes the skills and knowledge required to start up and use a range of basic functions on a personal digital device. It applies to individuals who perform a range of routine digital tasks in the various sectors of the business services industry and generally work under direct supervision.
    Prerequisites:	Nil

• BSBITU112   Develop keyboard skills

  • CIT Code:	WORD123
    Cost:	Standard $88.00
    Description:	This unit describes the skills and knowledge required to develop basic keyboard skills (across multiple devices/keyboard types) using touch typing techniques in a broad range of settings. It applies to individuals who perform a range of mainly routine tasks and generally work under direct supervision using limited practical skills and fundamental knowledge.
    Prerequisites:	Nil

• PSPGEN006   Handle workplace information

  • CIT Code:	PSAD200
    Cost:	Standard $44.00
    Description:	This unit describes the skills required to handle incoming and outgoing workplace information. It includes collecting, analysing and processing workplace information.This unit applies to those working in generalist and specialist roles within the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work under supervision in teams or autonomously, performing routine tasks in a familiar context.
    Prerequisites:	Nil

• PSPGEN001   Work in a public sector environment

  • CIT Code:	PSAD323
    Cost:	Standard $66.00
    Description:	This unit describes the skills required to work as a trainee or new employee in the public sector. It includes accessing and using legislation, guidelines and organisational information, working with a diverse range of people and investigating career options. This unit applies to those commencing work in generalist or specialist roles across the public sector. The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to. Those undertaking this unit would work as part of a team under supervision, performing routine tasks in familiar contexts.
    Prerequisites:	Nil