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Certificate III in Community Services CHC32015


This qualification will enable you to provide day-to-day support to individuals and groups under the broad direction of others. It will prepare you to have direct contact with clients, identify presenting needs and refer to appropriate services and support.

Qualification: Certificate III in Community Services CHC32015
Program No: C3-HS08
Campus: CIT Bruce 
Duration: 1 semester full-time (approximately 15 hours per week) OR part-time equivalent. Plus additional 15 hours per week (approximately) individual learning such as online activities, workplace application, project and team work. This is a specialist qualification with job outcomes that can be completed in one semester.
Cost Info:

2018 - Enrolment fees for this course are based on the costs per subject as indicated below. In addition, a Service and Amenities fee of $40 will be payable each semester. Further information is available at Course fees and assistance.

2019 - New enrolment fee arrangements will be introduced. The $40 Services and Amenities fee will be included in the total subject costs. Indicative program cost may vary slightly and the subject costs displayed will also change. Further information is available at Course fees and assistance.

Indicative Cost: $1,190
Likely Job Outcome: - Aboriginal or Torres Strait Islander community development worker
- Neighbourhood centre worker
- Client contact
- Recreational activities officer (weekend)
- Community care worker
- Residential support worker
- Assistant community workers (focusing on community health primarily in an Indigenous community)
- Support worker (community based with an orientation toward any or a number of the following: youth, women, families, domestic violence, child protection)
- Indigenous youth worker
- Tenants working in a range of areas
- Intake and referral worker (Aboriginal)
- Youth case worker (community health service setting - non residential)
- Juvenile justice court officer
- Youth housing support worker
- Juvenile justice officer
- Youth worker
- Juvenile justice officer (community)
Enrolment Type: Standard

Skilled Capital Information

Skilled Capital

This course is offered under Skilled Capital. The initiative will give eligible participants the opportunity to complete a nationally recognised qualification and receive a completion payment from the Education Directorate. The completion payment is made upon successful completion of their skilled capital qualification which must be completed within two years of the commencement date.

To find out if you are eligible please visit the ACT Government Skilled Capital training website.

Additional Information

To obtain work in this industry you must be eligible to apply for, and hold a 'Working with Vulnerable People Check'.

This program has been designed as an entry pathway into other similar CHCqualifications that contain familiar subjects. On completion of the Certificate III in Community Services (CHC32015) at CIT, learners will be given significant credit into other Certificate IV level programs currently on offer. With additional study (six months full-time) you can potentially complete two of the following qualifications to maximise your job opportunities in the community:

- CHC42115 Certificate IV in Community Development
- CHC42015 Certificate IV in Community Services
- CHC40513 Certificate IV in Youth Work
- CHC43315 Certificate IV in Mental Health
- CHC43215 Certificate IV in Alcohol and Other Drugs

Entry Requirements / How to Apply

On entry, you will need to demonstrate appropriate literacy skills by undertaking a literacy assessment. We have embedded literacy into our program to support your overall learning and success.

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI).

  • Literacy Skills Information

    • We suggest that you will need Australian Core Skills Framework levels of at least 2 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with a lower level program, or enrol in the Certificate I in Skills for Vocational Pathways (FSK10213) to develop your literacy skills. Please visit Foundation Skills or phone (02) 6207 4872 to have a chat to one of our teachers.

  • Transition Information

    • Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

  • Subject Cancellations/Changes

    • To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at

Subject Information

Complete all 12 subjects (5 Core and 7 Electives)

  • CHCCCS016 Respond to client needs
    • CIT Code: WELF477
      Cost: $120.00

      This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.
      The unit applies to workers in a range of community services contexts who provide person-centred support to clients.

      Prerequisites: Nil
  • CHCCOM005 Communicate and work in health or community services
    • CIT Code: COMM500
      Cost: $60.00

      This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
      This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

      Prerequisites: Nil
  • CHCDIV001 Work with diverse people
    • CIT Code: CLTS145
      Cost: $80.00

      This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
      This unit applies to all workers.

      Prerequisites: Nil
  • HLTWHS002 Follow safe work practices for direct client care
    • CIT Code: WPHS114
      Cost: $50.00
      Description: This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
      This unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, in both centre-based and home-based service provision.
      Prerequisites: Nil
  • HLTWHS006 Manage personal stressors in the work environment
    • CIT Code: HESC522
      Cost: $50.00
      Description: This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
      This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
      Prerequisites: Nil
  • CHCAOD001 Work in an alcohol and other drugs context
    • CIT Code: HUSE493
      Cost: $160.00

      This unit describes the skills and knowledge required to establish and work within the current context, philosophy and values of the alcohol and other drugs (AOD) sector.
      This unit applies to workers who come into contact with clients affected by alcohol and other drugs.

      Prerequisites: Nil
  • CHCCDE003 Work within a community development framework
    • CIT Code: HUSE480
      Cost: $130.00

      This unit describes the skills and knowledge required to work within a community development framework.
      A community development framework, may include a range of methods designed to strengthen and develop communities by enhancing individual and group capacity to confidently engage with community structures and to address problems and issues.
      This unit applies to workers in both health and community sectors and/or a community development work context. Workers at this level will be part of a professional team and under the guidance of a supervisor.

      Prerequisites: Nil
  • CHCCOM001 Provide first point of contact
    • CIT Code: WELF488
      Cost: $70.00

      This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.
      This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

      Prerequisites: Nil
  • CHCMHS001 Work with people with mental health issues
    • CIT Code: HUSE500
      Cost: $160.00

      This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
      This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.

      Prerequisites: Nil
  • CHCLEG001 Work legally and ethically
    • CIT Code: LEGL219
      Cost: $110.00

      This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
      This unit applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities.

      Prerequisites: Nil
  • CHCGRP001 Support group activities
    • CIT Code: COMM502
      Cost: $40.00
      Description: This unit describes the skills and knowledge required to participate in, and provide general support for, group work. It does not include the leadership or facilitation of groups.
      This unit applies to individuals involved group work in a range of community service settings. They work according to established organisation procedures.
      Prerequisites: Nil
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
    • CIT Code: COMM499
      Cost: $160.00

      This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.
      This unit applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.

      Prerequisites: Nil

Related Courses

Diploma Community Services (Case Management) CHC52015
Diploma Community Services CHC52015
Certificate IV Community Development CHC42115
Certificate IV Community Services CHC42015
Statement Attainment Team Leader CHCSS00091

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email