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Advanced Diploma of International Hotel and Resort Management 10060NAT

Overview

This qualification will provide learners with the expertise through theory and practical application required at management and senior supervisory levels in the hotel and resort industry. The qualification will explore and analyse tools and strategies to manage each unique department in a hotel and resort operation on an international scale. The course is also designed to engage learners into valuable workplace experience in the hotel and resort environment.

Qualification: Advanced Diploma of International Hotel and Resort Management 10060NAT
Program No: AD-BT02
Campus: CIT Reid 
Duration: 3 semesters full-time (approximately 25 hours per week) OR part-time equivalent, plus additional 10 hours per week (approximately) individual learning such as research, online activities, projects and team work.
You will also complete a compulsory industry work placement in a hotel or resort which is organised by the program coordinator.
Likely Job Outcome: Management and senior supervisory positions in hotels, resorts, serviced apartments and cruise ships
Application Type: Private
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Additional Information

tourism-awards-2014This program has a mandatory industry placement (450 hours in total). CIT program coordinator will arrange all placements.

Note: Students are required to complete the following unit before attending placement to meet industry and CIT student placement policy: Use hygienic practices for food safety SITXFSA101.

Successful completion of the Advanced Diploma of International Hotel and Resort Management course will articulate into the Bachelor of Business Degree from Charles Sturt University.

Entry Requirements / How to Apply

Learners must:

have a Year 12 Certificate
OR
have a Certificate IV in Hospitality OR a Certificate IV in Tourism OR an equivalent qualification OR equivalent skills and knowledge

Students are required to complete the following unit before attending placement to meet industry and CIT student placement policy: Use hygienic practices for food safety SITXFSA101.

Applicants from a culturally and linguistically diverse background, with English as a second language, will need to demonstrate proficiency in the use of the English language (both oral and written) equivalent to ASLPR Level 3, or IELTS 5.5, or Cambridge Proficiency 0 Level English, or TOESL equivalent.

It is recommended that applicants have Australian Core Skills Framework literacy level of at least 3 across reading, writing, learning, oral communication and numeracy skills to successfully complete this program.

An interview process may be conducted by the Head of Department to determine suitability for the program.

WarningIMPORTANT
Before you apply/enrol

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI). This includes new students and re-enrolling students.

If you don't have a USI that's ok, you can apply right now. It only takes two minutes, just go to usi.gov.au

Already have one? Great! Verify it in our student administration system now so your enrolment or graduation isn't delayed. (New CIT students will not be able to do this until they have been given their CIT number which will be given to you when you apply to study most CIT courses).

  1. Login to CIT Self Service
  2. Click on the link for USI
  3. Verify your USI

It's important that your first name, surname and date of birth in our student system match the ID you use to create your USI (eg if you are Christopher in USI database and Chris at CIT your USI will not verify).

If you need assistance you can go to Unique Student Identifier (USI), drop in to any CIT Library or CITSA office or contact CIT Student Services on 6207 3188.

Further Study

The Advanced Diploma will articulate into Charles Sturt University - Bachelor of Business Studies. This bachelor qualification is delivered at CIT.

Literacy Skills Information

We suggest that you will need Australian Core Skills Framework literacy levels of at least 3 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. See below to check your literacy skills. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with the lower level program. Please visit Education and Community or phone (02) 6207 4872 to have a chat to one of our teachers.

Transition Information

Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

Subject Cancellations/Changes

To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

Stage One Core - Complete all 10 subjects

  • Operating a bar
    • CIT Code: HOTL132C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to prepare a bar for service, take drink orders, prepare and serve alcoholic and non-alcoholic beverages and close the bar down. Customer service and selling skills are found in other units.
      This unit applies to any hospitality organisation which operates a bar including hotels, restaurants, clubs, cafes, and wineries.
      The unit applies to bar attendants who operate with some level of independence and under limited supervision.
      The sale and service of alcohol is subject to the provisions of Responsible Service of Alcohol (RSA) law in each state and territory of Australia. Skills and knowledge for compliance with this law are covered by the prerequisite unit SITHFAB002 Provide responsible service of alcohol.
      This subject achieves SITHFAB003 Operate a bar
      Prerequisites: FBEV113 SITHFAB002 Provide responsible service of alcohol
      OHSS457 SITXFSA001 Use hygienic practices for food safety
  • Preparing and serving espresso coffee
    • CIT Code: HOTL133C
      Cost: $618.00
      Description:

      This unit describes the performance outcomes, skills and knowledge required to extract and serve espresso coffee beverages using commercial espresso machines. It requires the ability to advise customers on coffee beverages, select and grind coffee beans, prepare and assess espresso coffee beverages and to use, maintain and clean espresso machines. Complex repairs of equipment would be referred to specialist service technicians.
      Preparation of coffee beverages using other methods is covered in SITHFAB203 Prepare and serve non-alcoholic beverages.
      This unit applies to any hospitality organisation which serves espresso coffee beverages including cafes, restaurants, bars, clubs, function and event venues.
      It applies to espresso machine operators who operate with some level of independence and under limited supervision.
      This subject achieves SITHFAB005 Prepare and serve espresso coffee

      Prerequisites: OHSS457 SITXFSA001 Use hygienic practices for food safety
  • Providing table service of food and beverage
    • CIT Code: HOTL134C
      Cost: $618.00
      Description:

      This unit describes the performance outcomes, skills and knowledge required to provide quality table service of food and beverage in à la carte or fine-dining settings. It covers high order service techniques to prepare the restaurant for the service period, provide food and beverage advice to customers, serve and clear food and beverages, and complete end of service tasks.
      Fundamental technical skills for food and beverage service are covered by the unit SITHFAB007 Serve food and beverage.
      This unit applies to hospitality organisations where table service of food and beverage is provided, such as restaurants, dining rooms and function venues.
      It applies to food and beverage attendants who work with some independence and under limited supervision. They may provide operational advice and support to team members.
      The sale and service of alcohol is subject to the provisions of Responsible Service of Alcohol (RSA) law in each state and territory of Australia. Skills and knowledge for compliance with this law are covered by the prerequisite unit SITHFAB002 Provide responsible service of alcohol.
      This subject achieves SITHFAB014 Provide table service of food and beverage

      Prerequisites: FBEV113 SITHFAB002 Provide responsible service of alcohol
      OHSS457 SITXFSA001 Use hygienic practices for food safety
  • Providing housekeeping services to guests
    • CIT Code: HOTL135C
      Cost: $618.00
      Description:

      This unit describes the performance outcomes, skills and knowledge required to provide a range of general housekeeping services to guests.
      This unit applies to housekeeping attendants, porters and concierge staff in commercial accommodation establishments. They work under supervision and usually as part of a team.
      This subject achieves SITHACS002 Provide housekeeping services to guests

      Prerequisites: Nil
  • Providing accommodation reception services
    • CIT Code: HOTL136C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to check guests in and out of commercial accommodation establishments. It requires the ability to check daily arrivals, allocate rooms and complete relevant documentation.
      This unit applies to all types of commercial accommodation, and to people who staff the reception area. They work within established procedures and systems under some supervision, but the customer service nature of the role means they apply some discretion and judgment in their interaction with guests.
      This subject achieves SITHACS008 Provide accommodation reception services
      Prerequisites: Nil
  • Using a computerised reservations or operations system
    • CIT Code: HOTL137C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills which are found in other units.
      This subject achieves SITTTSL010 Use a computerised reservations or operations system
      Prerequisites: Nil
  • IHMRES601  Research and analyse the hotel and resort industry
    • CIT Code: HOTL138
      Cost: $618.00
      Description:

      The purpose of this unit is to delineate principles and strategies for validity and reliability researching aspects of the hotel and resort industry. This will include using a variety of research methods to develop skills and knowledge of the hotel and resort industry and developing an understanding of the hotel entity including the range of departments, organisational structure and work conditions relevant to the industry. Hotel groups, hotel brands and star rating systems globally will be explored. Identifying career opportunities and building skills for career development are also part of this unit.

      Prerequisites: Nil
  • Managing quality customer service
    • CIT Code: HOTL139C
      Cost: $618.00
      Description:

      This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision and manage the delivery of customer service.
      This unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation.
      It applies to senior managers who operate independently, have responsibility for others and are responsible for making a range of operational and strategic decisions.
      This subject achieves SITXCCS008 Develop and manage quality customer service practices

      Prerequisites: Nil
  • Managing diversity in the workplace
    • CIT Code: HOTL140C
      Cost: $618.00
      Description: This unit describes the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation’s diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.
      It applies to individuals who direct the work of others in teams of variable sizes. They may work with staff from different cultures, races, religions, generations, or other forms of difference in any industry context.
      This subject achieves BSBDIV501 Manage diversity in the workplace
      Prerequisites: Nil
  • SITHFAB002  Provide responsible service of alcohol
    • CIT Code: FBEV113
      Cost: $20.00
      Description:

      This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
      Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

      Prerequisites: Nil

Stage One Electives - Complete 1 of 2

  • Using oral communication skills to facilitate workplace teams
    • CIT Code: HOTL141c
      Cost: $618.00
      Description: This unit describes the skills and knowledge required to use oral communication skills to facilitate workplace teams, such as leading group discussions, negotiating agreed outcomes, explaining workplace procedures, or exploring workflow issues.
      This unit applies to individuals who need oral communication skills at Australian Core Skills Framework (ACSF) level 4 to undertake a vocational training pathway or workplace tasks.
      This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.
      This subject achieves FSKOCM11 Use oral communication skills to faciltate workplace teams 
      Prerequisites: Nil
  • Conducting basic oral communication in a language other than English (Mandarin)
    • CIT Code: HOTL142C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to use and understand very simple and commonly used expressions of a predictable nature in a language other than English. It covers activities, such as welcoming and farewelling customers, providing face-to-face routine customer service and other routine workplace activities.
      There is no direct parity with any formal language proficiency ratings or assessment frameworks, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 1.
      This subject achieves SITXLAN001 Conduct basic oral communication in a language other than English
      Prerequisites: Nil

Stage Two - Complete all 11 subjects

  • IHMCUL601  Research menu engineering and design
    • CIT Code: HOTL143
      Cost: $618.00
      Description:

      The purpose of this unit is to provide the skills to create and analyse an international menu in terms of menu pricing, design, content, profitability and industry specific trends, to ensure the profitability and success of a business.

      Prerequisites: Nil
  • Managing operational plan
    • CIT Code: HOTL144C
      Cost: $618.00
      Description:

      This unit describes the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation's operational plan.
      This subject achieves BSBMGT515A Manage operational plan

      Prerequisites: Nil
  • Leading and managing people
    • CIT Code: HOTL145C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to lead and manage people and teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage team performance through effective leadership.
      This unit applies to all tourism, travel, hospitality and event sectors.
      It applies to those people who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, operational and senior managers.
      This subject achieves SITXHRM003 Lead and manage people
      Prerequisites: Nil
  • IHMFIN601  Analyse hotel revenue and yield management
    • CIT Code: HOTL146
      Cost: $618.00
      Description: The purpose of this unit is to provide the skills and knowledge required to analyse, evaluate and implement management systems for the rooms division operations of a hotel or resort, including strategic management and control of yield management, rate management, REVPAR, overbooking, packaging and global distribution channels available to the hotel and resort industry.
      Prerequisites: Nil
  • Rostering Staff
    • CIT Code: HOTL147C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements and within wage budgets.
      This unit applies to all tourism, travel, hospitality and event sectors.
      This unit applies to individuals responsible for the development of staff rosters for situations involving potentially large numbers of staff working across a range of different service periods and would not apply to small office environments.
      It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.
      This subject achieves SITXHRM002 Roster staff
      Prerequisites: Nil
  • Managing remuneration and employee benefits
    • CIT Code: HOTL148C
      Cost: $618.00
      Description: This unit describes the skills and knowledge required to implement an organisation’s remuneration and benefit plans. It incorporates all functions associated with remuneration, including packaging, salary benchmarking, market rate reviews, bonuses and the legislative aspects of remuneration and employee benefits.
      It applies to individuals who are human resource managers responsible for overseeing an organisation’s remuneration process.
      This subject achieves BSBHRM505 Manage remuneration and employee benefits
      Prerequisites: Nil
  • Establishing and maintaining a work health and safety system
    • CIT Code: HOTL149C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to develop, implement and sustain effective, professional and contemporary work health and safety management practices. It requires the ability to establish and review systems, policies and procedures designed to ensure a safe workplace.
      This unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation.
      It applies to those senior managers who operate with significant autonomy and are responsible for making a range of strategic management decisions.
      This unit incorporates the requirement, under state and territory Occupational Health and Safety (OHS) or Work Health and Safety (WHS) legislation, for businesses to take a systematic approach for managing the safety of their workers and anyone else in the workplace.
      This subject achieves SITXWHS004 Establish and maintain a work health and safety system
      Prerequisites: Nil
  • Identifying hazards, assessing and controlling safety risks
    • CIT Code: HOTL150C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to identify hazards, assess the associated workplace safety risks, take measures to eliminate or minimise those risks and document all processes.
      This unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation.
      All people working at all levels can participate in risk assessments which are commonly conducted as a team effort. Frontline operational personnel, who operate with some level of independence and under limited supervision, would assist other colleagues during the process. Individuals may conduct the assessments independently of others.
      This unit incorporates the requirement, under state and territory Occupational Health and Safety (OHS) or Work Health and Safety (WHS) legislation, for businesses to conduct risk assessments involving their workers to manage the safety of those workers and anyone else in the workplace.
      This subject achieves SITXWHS002 Identify hazards, assess and control safety risks
      Prerequisites: Nil
  • Managing recruitment selection and induction processes
    • CIT Code: HOTL151C
      Cost: $618.00
      Description: This unit describes the skills and knowledge required to manage all aspects of recruitment selection and induction processes in accordance with organisational policies and procedures.
      It applies to individuals or human resource personnel who take responsibility for managing aspects of selecting new staff and orientating those staff in their new positions. It is not assumed that the individual will be directly involved in the selection processes themselves, although this may well be the case.
      This subject achieves BSBHRM506 Manage recruitment selection and induction processes
      Prerequisites: Nil
  • Developing and managing performance- management processes
    • CIT Code: HOTL152C
      Cost: $618.00
      Description: This unit describes the skills and knowledge required to develop and facilitate implementation of performance management processes and to coordinate individual or group learning and development to encourage effective employee performance.
      This unit applies to individuals who are authorised to establish effective performance management processes for an organisation and who may have staff reporting to them.
      This subject achieves BSBHRM512 Develop and manage performance-management processes
      Prerequisites: Nil
  • IHMMNG601  Implement change management in the hotel and resort industry
    • CIT Code: HOTL153
      Cost: $618.00
      Description: The purpose of this unit is to provide the skills to identify develop and implement change management strategies relevant to the hotel and resort industry. The international hotel and resort industry is driven by technological, social, environmental and economic changes to meet business demands, financial goals, changing workforces and future needs and expectations of guests.
      Prerequisites: Nil

Stage Three - Complete all 8 subjects

  • Establishing and conducting business relationships
    • CIT Code: HOTL154C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements.
      This unit applies to all industry sectors, and to individuals who take responsibility for making decisions about purchasing or marketing activities. They also oversee the maintenance of contracts or agreements. This could include senior operational personnel, sales and marketing personnel, managers or owner-operators of small businesses. Agreements may relate to corporate accounts, service contracts, agency agreements, venue contracts, rate negotiations, preferred product agreements, supply agreements and marketing agreements.
      This subject achieves SITXMGT002 Establish and conduct business relationships
      Prerequisites: Nil
  • Coordinating marketing activities
    • CIT Code: HOTL155C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to plan and coordinate a range of marketing and promotional activities at an operational level. The unit incorporates knowledge of marketing principles.
      This subject achieves SITXMPR004 Coordinate marketing activities
      Prerequisites: Nil
  • Researching and complying with regulatory requirements
    • CIT Code: HOTL156C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to comply with laws and licensing requirements for specific business operations. It requires the ability to access and interpret regulatory information, determine scope of compliance, develop, implement and continuously review and update policies and practices for business compliance.
      This unit applies to regulatory requirements for day-to-day business operations in the tourism, travel, hospitality and event industries and to special requirements for one-off events.
      It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of operational business and regulatory compliance decisions.
      This subject achieves SITXGLC001 Research and comply with regulatory requirements
      Prerequisites: Nil
  • Managing projects
    • CIT Code: HOTL157C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to develop project plans, implement project activities, monitor progress to ensure objectives are achieved and to evaluate all aspects of projects.
      This unit applies to all tourism, travel, hospitality and event sectors and the project could relate to events planning and execution, product development, research or initiatives such as the introduction of new workplace systems or technologies.
      It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of operational business and project management decisions.
      This subject achieves SITXMGT003 Manage projects
      Prerequisites: Nil
  • Managing a business continuity crisis
    • CIT Code: HOTL158C
      Cost: $618.00
      Description: This unit describes the performance outcomes, skills and knowledge required to identify the ramifications of a crisis on business continuity and to respond with strategies that ensure the financial viability of the organisation. It requires the ability to identify and interpret information relevant to the crisis and the business operation and to assess and adapt business operations to manage the crisis.
      Managing business continuity is a complex process which involves the use of a range of other interrelated skills, such as financial analysis, budgeting, developing operational plans and adapting the provision of products to meet the needs of a market in crisis. These skills are found within other units.
      This unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation. The crisis could be of a magnitude that affects the operation of an entire organisation, department or particular project.
      It applies to senior managers and owner-operators who operate with significant autonomy and are responsible for making a range of strategic management decisions.
      This subject achieves SITXCRI002 Manage a business continuity crisis
      Prerequisites: Nil
  • Managing risk
    • CIT Code: HOTL159C
      Cost: $618.00
      Description:

      This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.
      It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.
      This subject achieves BSBRSK501 Manage risk

      Prerequisites: Nil
  • Developing and implementing a business plan
    • CIT Code: HOTL160C
      Cost: $618.00
      Description: This unit describes the skills and knowledge required to run a business operation and covers the steps required to develop and implement a business plan.
      It applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. As such, they may oversee the work of a number of teams and other managers.
      This subject achieves BSBMGT617 Develop and implement a business plan
      Prerequisites: Nil
  • Managing finances
    • CIT Code: HOTL168C
      Cost: $618.00
      Description: This unit describes the skills and knowledge required to undertake budgeting, financial forecasting and reporting and to allocate and manage resources to achieve the required outputs for the business unit. It includes contributing to financial bids and estimates, allocating funds, managing budgets and reporting on financial activity.
      It applies to individuals who have managerial responsibilities which include overseeing the management of financial and other resources across a business unit, a series of business units or teams, or an organisation. It covers all areas of broad financial management. In a larger organisation this work would be supported by specialists in financial management.
      This subject achieves BSBFIM601 Manage finances
      Prerequisites: Nil

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au