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Certificate III in Events SIT30516

Overview

This program provides you with the background knowledge and skills to assist with arranging conferences or events on a practical level. The skills acquired are transferable into other tourism fields. You will be able to work with some independence under the guidance of more senior event personnel, using plans, policies and procedures to guide work activities.

Qualification: Certificate III in Events SIT30516
Program No: C3-BT10
Campus: CIT Reid 
Duration: 1 semester full-time (approx. 22-25 hours per week) OR part-time equivalent. Delivery of this program could be a combination of on-the-job and off-the-job learning combined with day or evening classes.
Likely Job Outcome: Events are diverse in nature and this qualification provides a pathway to work in event operations in a range of industries including the tourism and travel, hospitality, sport, cultural and community sectors.
These operations may be event management companies, event venues, or organisations which coordinate their own events. Work could be undertaken in an office environment where the planning of events takes place, on-site at venues where events are staged or a combination of both.
Possible job titles include:
- Conference assistant
- Event administrative assistant
- Event assistant
- Event operations assistant
- Exhibitions assistant
- Junior event co-ordinator
- Meetings assistant
- Venue assistant
Application Type: Public
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Timetable Information

To help with the enrolment process print your timetable, or keep the window open, so that you can refer back to it for your course (program) code, course (program) name, and the Course Reference Numbers (CRNs).

Additional Information

After achieving Certificate III in Events SIT30516, you can progress to the Diploma or Advanced Diploma qualifications in Events management, or fields such as hospitality, tourism or travel.

Entry Requirements / How to Apply

You must:
- be able to read and write documents and understand maths concepts to a level required to complete Year 10 (early in the program your skills will be checked and if you cannot read and write documents and complete maths work to the level needed, you will be enrolled in additional subjects to help build the skills needed to successfully complete the program.

If you are entering these programs as a trainee under the Australian Apprenticeships arrangements you must be employed in the industry and you must register with an Apprentice Network Provider (ANP) prior to enrolment.

WarningIMPORTANT
Before you apply/enrol

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI). This includes new students and re-enrolling students.

If you don't have a USI that's ok, you can apply right now. It only takes two minutes, just go to usi.gov.au

Already have one? Great! Verify it in our student administration system now so your enrolment or graduation isn't delayed. (New CIT students will not be able to do this until they have been given their CIT number which will be given to you when you apply to study most CIT courses).

  1. Login to CIT Self Service
  2. Click on the link for USI
  3. Verify your USI

It's important that your first name, surname and date of birth in our student system match the ID you use to create your USI (eg if you are Christopher in USI database and Chris at CIT your USI will not verify).

If you need assistance you can go to Unique Student Identifier (USI), drop in to any CIT Library or CITSA office or contact CIT Student Services on 6207 3188.

Literacy Skills Information

We suggest that you will need Australian Core Skills Framework levels of at least 2 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. See below to check your literacy skills. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with a lower level program, or enrol in the Certificate I in Skills for Vocational Pathways (FSK10213) to develop your literacy skills. Please visit Education and Community or phone (02) 6207 4872 to have a chat to one of our teachers.

Transition Information

Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

Subject Cancellations/Changes

To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

Core - complete all 6 subjects

  • SITEEVT001   Source and use information on the events industry
    • CIT Code: TOUR238
      Cost: $50.00
      Description: This unit describes the performance outcomes, skills and knowledge required to access and interpret current and emerging information on the events industry to enhance the quality of event coordination. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination. This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. It applies to individuals working at different levels in event management companies, in event venues, or in organisations that organise their own events.

      Prerequisites: Nil
  • BSBWOR203     Work effectively with others
    • CIT Code: CLER161
      Cost: $30.00
      Description:

      This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
      It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

      Prerequisites: Nil
  • SITEEVT002   Process and monitor event registrations
    • CIT Code: TOUR240
      Cost: $120.00
      Description: This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.This unit is relevant to events coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. It applies to event operations personnel who operate with some level of independence and under limited supervision. They may work in event management companies, in event venues, or in organisations that organise their own events.

      Prerequisites: Nil
  • SITXCCS006   Provide service to customers
    • CIT Code: COMM488
      Cost: $50.00
      Description:

      This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints. The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision. This includes individuals working in a range of tourism, travel, hospitality and events contexts.

      Prerequisites: Nil
  • SITXCOM002   Show social and cultural sensitivity
    • CIT Code: COMM487
      Cost: $40.00
      Description:

      This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
      The unit applies to all tourism, travel, hospitality and event sectors. All personnel at all levels use this skill in the workplace during the course of their daily activities.

      Prerequisites: Nil
  • SITXWHS001   Participate in safe work practices
    • CIT Code: OHSS115
      Cost: $30.00
      Description:

      This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
      The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation.
      All personnel at all levels use this skill in the workplace during the course of their daily activities.
      The unit incorporates the requirement for all employees under state and territory WHS legislation, to participate in the management of their own health and safety, that of their colleagues and anyone else in the workplace. They must cooperate with their employer and follow practices to ensure safety at work.

      Prerequisites: Nil

Electives - complete 7 subjects

  • SITXHRM001   Coach others in job skills
    • CIT Code: TRNG339
      Cost: $40.00
      Description: This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.
      The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures.
      It applies to all tourism, hospitality and event sectors.
      Prerequisites: Nil
  • SITEEVT003   Coordinate on-site event registrations
    • CIT Code: TOUR140
      Cost: $80.00
      Description: This unit describes the performance outcomes, skills and knowledge required to prepare for and process on-site attendee registrations at events. It requires the ability to collect and collate all registration materials in advance of the event, set up the registration area, and check attendee registration details before admission. This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. It applies to event operations personnel who operate with some level of independence and under limited supervision. They may work in event management companies, in event venues, or in organisations that organise their own events.

      Prerequisites: Nil
  • SITEEVT004   Provide event staging support
    • CIT Code: TOUR209
      Cost: $70.00
      Description: This unit describes the performance outcomes, skills and knowledge required to assist with staging requirements during event set up, operation and break down. It requires the ability to integrate fundamental knowledge of event staging and technical production requirements. This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. It applies to event support personnel who operate under the supervision and guidance of event staging and technical production specialists. They may work in event management or technical staging companies, in event venues, or in organisations which organise their own events.
      Prerequisites: Nil
  • SITTTSL008   Book supplier products and services
    • CIT Code: TOUR127
      Cost: $40.00
      Description: This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
      The unit does not cover the skills required to receive and process an incoming reservation, which are covered in SITTTSL007 Process reservations.
      The unit applies to frontline operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, banquet coordinators or managers, hotel guest relations officers, tour desk officers, and operations coordinators.
      Prerequisites: Nil
  • SITTTSL010   Use a computerised reservations or operations system
    • CIT Code: TOUR239
      Cost: $515.00
      Description: This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
      The unit applies to any tourism, travel, hospitality or event industry sector and any computerised system used to manage international or domestic product sales.
      It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour desk officers, operations consultants, and reservations sales agents.
      Prerequisites: Nil
  • SITTTSL006   Prepare quotations
    • CIT Code: TOUR125
      Cost: $60.00
      Description: This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
      The unit applies to any tourism, travel, hospitality or events industry sector and quotations can be for any international or domestic product. The organisation could be a principal (the supplier) or an agent quoting on products and services on behalf of the principal.
      It applies to frontline sales or operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, restaurant managers, banquet coordinators or managers, resort activities coordinators, tour desk officers, reservations sales agents, and owner-operators of small tourism organisations.
      Prerequisites: Nil
  • SITXEBS001   Use social media in business
    • CIT Code: EBUS166
      Cost: $70.00
      Description: This unit describes the performance outcomes, skills and knowledge required to establish a social media presence in a business. It requires an understanding of the use of social media tools and platforms to enhance customer engagement and market a business. The unit is relevant to businesses operating in many industry contexts, including the tourism, travel, hospitality, events and other service industry sectors.
      It applies to individuals using social media for business at an operational level under limited supervision.
      Prerequisites: Nil

Related Courses

Advanced Diploma Event Management SIT60216
Diploma Event Management SIT50316

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au