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Certificate III in Information, Digital Media and Technology ICT30115

Overview

This qualification provides you with the skills and knowledge to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user.

Working at this level you will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.

Qualification: Certificate III in Information, Digital Media and Technology ICT30115
Program No: C3-BD11
Campus: CIT Reid  CIT Gungahlin  CIT Tuggeranong 
Duration: 1 semester (approx. 18 hours per week) full-time or part-time equivalent. It is expected that you will spend approximately the same number of hours in private study to practise skills and apply new knowledge.

If you have extensive relevant work experience and/or other relevant qualifications, you may be able to seek recognition or fast-track through the learning requirements and complete your qualification is less time.

This qualification is part of a suite of programs including this Certificate III, Certificate IVs and Diplomas. Most students will complete all 3 qualifications in 2 years.
Likely Job Outcome: Help desk officer, help desk assistant, ICT operations support, ICT user support, PC support, technical support.
Application Type: Public; Flexible
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Timetable Information

To help with the enrolment process print your timetable, or keep the window open, so that you can refer back to it for your course (program) code, course (program) name, and the Course Reference Numbers (CRNs).

Skilled Capital Information

Skilled Capital

This course is offered under Skilled Capital. The initiative will give eligible participants the opportunity to complete a nationally recognised qualification and receive a completion payment from the Education Directorate. The completion payment is made upon successful completion of their skilled capital qualification which must be completed within two years of the commencement date.

To find out if you are eligible please visit the ACT Government Skilled Capital training website.

Entry Requirements / How to Apply

There are no formal entry requirements for this qualification. However, it is recommended that to increase your likelihood of success, that you have:

- completed the Certificate II in Information, Digital Media and Technology or other relevant qualification, or units equivalent to the core of the Certificate II; or
- demonstrated vocational experience in a range of work environments using basic information technologies.

If you are entering this program as a Trainee/Apprentice under the Australian Apprenticeships arrangements, you must be employed in the industry and you must register with an Apprentice Network Provider (ANP) prior to enrolment.

WarningIMPORTANT
Before you apply/enrol

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI). This includes new students and re-enrolling students.

If you don't have a USI that's ok, you can apply right now. It only takes two minutes, just go to usi.gov.au

Already have one? Great! Verify it in our student administration system now so your enrolment or graduation isn't delayed. (New CIT students will not be able to do this until they have been given their CIT number which will be given to you when you apply to study most CIT courses).

  1. Login to CIT Self Service
  2. Click on the link for USI
  3. Verify your USI

It's important that your first name, surname and date of birth in our student system match the ID you use to create your USI (eg if you are Christopher in USI database and Chris at CIT your USI will not verify).

If you need assistance you can go to Unique Student Identifier (USI), drop in to any CIT Library or CITSA office or contact CIT Student Services on 6207 3188.

Further Study

Recommended Further Study at CIT: Certificate IV in Information Technology, Certificate IV in Programming, Certificate IV in Information Technology Networking.

Literacy Skills Information

We suggest that you will need Australian Core Skills Framework levels of at least 2 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. See below to check your literacy skills. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with a lower level program, or enrol in the Certificate I in Skills for Vocational Pathways (FSK10213) to develop your literacy skills. Please visit Education and Community or phone (02) 6207 4872 to have a chat to one of our teachers.

Transition Information

Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

Subject Cancellations/Changes

To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

Core - complete all 6 subjects

  • ICTSAS301  Run standard diagnostic tests
    • CIT Code: INFT201
      Cost: $45.00
      Description: This unit describes the skills and knowledge required to troubleshoot problems and conduct diagnostic tests on a range of platforms. It applies to individuals who, while working under a level of supervision, have responsibility to action tasks in a frontline technical support capacity.
      Prerequisites: Nil
  • BSBWHS304  Participate effectively in WHS communication and consultation processes
    • CIT Code: OHSS505
      Cost: $60.00
      Description:

      This unit describes the skills and knowledge required to participate in work health and safety (WHS) communication and consultation processes. It applies to individuals who participate in WHS communication and consultation processes as part of their work health and safety responsibilities, which are in addition to their main duties.

      Prerequisites: Nil
  • ICTICT302  Install and optimise operating system software
    • CIT Code: INFT193
      Cost: $60.00
      Description: This unit defines the skills and knowledge required to install, configure and optimise operating system (OS) software to meet business and client needs. It applies to individuals who may work under supervision and support others using well developed skills in creating solutions through analysis and evaluation of information.
      Prerequisites: Nil
  • ICTICT301  Create user documentation
    • CIT Code: INFT460
      Cost: $40.00
      Description: This unit describes the skills and knowledge required to create user documentation that is clear to the target audience and easy to navigate. It applies to individuals who may work under supervision with responsibility to support others in a range of information and communications technology (ICT) areas.
      Prerequisites: Nil
  • ICTICT202  Work and communicate effectively in an ICT environment
    • CIT Code: INFT701
      Cost: $80.00
      Description: This unit describes the skills and knowledge required to work and communicate effectively within organisational policies and governance arrangements, using information and communications technology (ICT) systems, equipment and software. It applies to individuals who may work under supervision with responsibility to support others within a small office environment.
      Prerequisites: Nil
  • BSBSUS401  Implement and monitor environmentally sustainable work practices
    • CIT Code: ADMN197
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.

      Prerequisites: Nil

Group A Electives - Applications

  • ICTICT203  Operate application software packages
    • CIT Code: COMP135
      Cost: $120.00
      Description:

      This unit describes the skills and knowledge required to identify, select and operate three commercial software packages, including a word-processing and a spreadsheet application package. It applies to individuals who utilise different software applications within a small to large office environment to produce diverse documents.

      Prerequisites: Nil
  • ICTICT308  Use advanced features of computer applications
    • CIT Code: INFT223
      Cost: $80.00
      Description: This unit describes the skills and knowledge required to use computer applications employing advanced features. It involves manipulating data and accessing support resources to solve routine problems. It applies to individuals who have achieved a degree of autonomy as advanced information and communications technology (ICT) users, and support information technology activities in software applications.
      Prerequisites: Nil
  • ICTICT409  Develop macros and templates for clients using standard products
    • CIT Code: INFT192
      Cost: $120.00
      Description: This unit describes the skills and knowledge required to develop macros and templates for clients using industry recognised software applications. It applies to individuals working in an office environment who achieve a degree of self-sufficiency as an advanced information and communications technology (ICT) user, and who support software applications activities in the workplace.
      Prerequisites: Nil
  • ICTICT307  Customise packaged software applications for clients
    • CIT Code: INFT190
      Cost: $160.00
      Description: This unit describes the skills and knowledge required to analyse, design, implement and review the customisation of packaged software applications, using simple programming constructs. It applies to individuals who have achieved a degree of autonomy as information and communications technology (ICT) users and support personnel for software application activities in the workplace.
      Prerequisites: Nil
  • ICTICT304  Implement system software changes
    • CIT Code: INFT366
      Cost: $100.00
      Description: This unit describes the skills and knowledge required to implement system software changes and to hand over the modified system to the client's operational area. It applies to individuals working in support roles who are required to update operating systems on client computers with the latest technology fixes, working under minimum supervision.
      Prerequisites: Nil

Group B Electives - Network administration

  • ICTNWK301  Provide network systems administration
    • CIT Code: INFT199
      Cost: $130.00
      Description: This unit describes the skills and knowledge required to technically manage the elements of a network, including contributing to a disaster recovery plan. It applies to individuals working as frontline technical support personnel responsible for administering a network.
      Prerequisites: Nil
  • ICTNWK302  Determine and action network problems
    • CIT Code: INFT191
      Cost: $110.00
      Description: This unit describes the skills and knowledge required to document network related problems, determine solutions, or escalate problems to a new support level. It applies to individuals, working as frontline technical support personnel, who maintain network continuity by isolating and rectifying network problems as they arise.
      Prerequisites: Nil
  • ICTNWK304  Administer network peripherals
    • CIT Code: COMP148
      Cost: $45.00
      Description: This unit describes the skills and knowledge required to manage an environment of networked peripheral devices, in order to provide services to client users. It applies to individuals working as frontline technical support personnel responsible for connecting, maintaining and administering peripheral devices attached to networks.
      Prerequisites: Nil
  • ICTNWK305  Install and manage network protocols
    • CIT Code: INFT204
      Cost: $90.00
      Description: This unit describes the skills and knowledge required to install and manage network protocols in a networking environment. It applies to individuals with competent information and communications technology (ICT) skills, working as network administrators who are required to ensure that appropriate protocols have been installed in networks to allow user functionality and maintenance.
      Prerequisites: Nil
  • ICTSAS307  Install, configure and secure a small office or home office network
    • CIT Code: INFT836
      Cost: $110.00
      Description: This unit describes the skills and knowledge required to identify available network components relevant to client requirements and to install, configure and secure those components as part of a small office or home office (SOHO) network. It applies to individuals who work under a level of supervision and have experience with analysis and problem solving when working with technologies.
      Prerequisites: Nil

Group C Electives - Support

  • ICTICT303  Connect internal hardware components
    • CIT Code: INFT189
      Cost: $45.00
      Description:

      This unit describes the skills and knowledge required to establish a social networking presence, using social media tools and applications. It includes the requirement to review, compare, and use different types of social networking tools and applications. It applies to information and communications technology (ICT) personnel who need to develop a social networking web presence for a small or large office environment, using social media tools and applications.

      Prerequisites: Nil
  • ICTSAS303  Care for computer hardware
    • CIT Code: INFT471
      Cost: $45.00
      Description: This unit describes the skills and knowledge required to manage the maintenance and location of hardware. It applies to frontline technical support individuals who work under a level of supervision but have some responsibility to maintain organisational hardware.
      Prerequisites: Nil
  • ICTSAS304  Provide basic system administration
    • CIT Code: INFT198
      Cost: $50.00
      Description: This unit describes the skills and knowledge required to implement components of systems backup, restore, security and licensing in a stand-alone or client server environment. It applies to individuals who, while working under limited supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement, using appropriate knowledge to provide assistance.
      Prerequisites: Nil
  • ICTSAS305  Provide ICT advice to clients
    • CIT Code: COMM161
      Cost: $80.00
      Description: This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information. It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.
      Prerequisites: Nil
  • ICTSAS306  Maintain equipment and software
    • CIT Code: COMP168
      Cost: $40.00
      Description: This unit describes the skills and knowledge required to carry out maintenance and fault repair according to organisational procedures, in order to keep equipment and software operating. It applies to frontline technical support individuals who work under a level of supervision and have some responsibility to maintain computer systems.
      No licensing, legislative or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil

Group D Electives - Web Technologies

  • BSBEBU401  Review and maintain a website
    • CIT Code: EBUS110
      Cost: $100.00
      Description:

      This unit describes the skills and knowledge required to undertake data analysis, review website content, and update and maintain a website.
      It applies to individuals who have knowledge of the relationship between a website and the core functions of an organisation. They also have working knowledge and skills to perform basic updates to website content. They may provide administrative support within an organisation or be other individuals who have been delegated this responsibility.

      Prerequisites: Nil
  • ICTWEB201  Use social media tools for collaboration and engagement
    • CIT Code: INFT819
      Cost: $40.00
      Description:

      This unit describes the skills and knowledge required to establish a social networking presence, using social media tools and applications. It includes the requirement to review, compare, and use different types of social networking tools and applications. It applies to information and communications technology (ICT) personnel who need to develop a social networking web presence for a small or large office environment, using social media tools and applications.

      Prerequisites: Nil
  • ICTWEB301  Create a simple markup language document
    • CIT Code: INFT820
      Cost: $60.00
      Description: This unit describes the skills and knowledge required to design, create and save a basic markup language document, using a text editor. It applies to individuals who work in an assistant capacity to create web pages.
      Prerequisites: Nil
  • ICTWEB302  Build simple websites using commercial programs
    • CIT Code: INFT821
      Cost: $80.00
      Description: This unit describes the skills and knowledge required to use web authoring tools to create, modify and test, simple web pages and websites. It applies to individuals with responsibility for creating and maintaining simple websites.
      Prerequisites: Nil
  • ICTWEB303  Produce digital images for the web
    • CIT Code: INFT822
      Cost: $60.00
      Description: This unit describes the performance outcomes, skills and knowledge required to produce, and manipulate, images suitable for use in website development. This unit applies to individuals with responsibility for creating graphics for a web environment.
      Prerequisites: Nil

Group F Electives

  • ICTPRG301  Apply introductory programming techniques
    • CIT Code: INFT776
      Cost: $80.00
      Description: This unit describes the skills and knowledge required to create simple applications or games. It applies to individuals with responsibility for creating applications or games and includes creating code, using programming standards, testing, and debugging.
      Prerequisites: Nil
  • ICTICT306  Migrate to new technology
    • CIT Code: INFT196
      Cost: $40.00
      Description: This unit describes the skills and knowledge required to research, acquire, evaluate and apply new technology to improve the organisation’s performance. This unit applies to individuals who have achieved a degree of autonomy as information and communications technology (ICT) users and support staff engaged in ongoing review and research to identify and apply new technology or techniques to improve aspects of the organisation's activities.
      Prerequisites: Nil
  • CUADIG304  Create visual design components
    • CIT Code: MEDA373
      Cost: $60.00
      Description: This unit describes the skills and knowledge required to create visual designs for interactive media components that can be integrated into a range of media products. It applies to individuals who generate and assess ideas to create visual design components in response to specifications under supervision in a team environment. 
      Prerequisites: Nil
  • ICTNWK303  Configure and administer a network operating system
    • CIT Code: INFT187
      Cost: $150.00
      Description: This unit defines the skills and knowledge required to create the network configuration required by a client and to set up and use administrative tools to manage the network. It applies to individuals working as frontline technical support personnel who are required to maintain network continuity through changing requirements.
      Prerequisites: Nil

Related Courses

Graduate Certificate Networking and Cyber Security 10198NAT
Diploma Software Development ICT50715
Diploma Information Technology Networking ICT50415
Diploma Information Technology ICT50115
Certificate IV Information Technology Testing ICT40615
Certificate IV Information Technology Networking ICT40415
Certificate IV Information Technology ICT40115
Certificate IV Programming ICT40515
Non-Accredited Training Preparation for CISCO Assessment

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au