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Diploma of Government PSP50116

Overview

This program is designed for people who have a diverse range of responsibilities rather than within a narrow specialisation. It is likely they will have some supervisory responsibilities that involve supporting others in their work. It is expected that participants on the program will be experienced public sector practitioners who are capable of independent and self-directed work.

This qualification has been designed to allow for maximum flexibility through the broad choice of elective units to reflect the responsibilities of the individual and the job skills required.

Qualification: Diploma of Government PSP50116
Program No: DP-SO15
Campus: CIT Bruce 
Likely Job Outcome: Administrative Services Officer level 4 - 6 in the public sector, or equivalent under individual agency agreements.
Application Type: CIT Solutions
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Entry Requirements / How to Apply

To meet the assessment requirements of this program, students must be employed in or contracted to a public sector organisation.

WarningIMPORTANT
Before you apply/enrol

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI). This includes new students and re-enrolling students.

If you don't have a USI that's ok, you can apply right now. It only takes two minutes, just go to usi.gov.au

Already have one? Great! Verify it in our student administration system now so your enrolment or graduation isn't delayed. (New CIT students will not be able to do this until they have been given their CIT number which will be given to you when you apply to study most CIT courses).

  1. Login to CIT Self Service
  2. Click on the link for USI
  3. Verify your USI

It's important that your first name, surname and date of birth in our student system match the ID you use to create your USI (eg if you are Christopher in USI database and Chris at CIT your USI will not verify).

If you need assistance you can go to Unique Student Identifier (USI), drop in to any CIT Library or CITSA office or contact CIT Student Services on 6207 3188.

Further Study

Charles Sturt University
This program provides 48 credit points into the Bachelor of Business Studies.

Literacy Skills Information

We suggest that you will need Australian Core Skills Framework literacy levels of at least 3 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. See below to check your literacy skills. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with the lower level program. Please visit Education and Community or phone (02) 6207 4872 to have a chat to one of our teachers.

Transition Information

Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

Subject Cancellations/Changes

To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

For more information please contact CIT Solutions on (02) 6207 4444 or visit their website at citsolutions.edu.au.

Core - Complete all 4 subjects

  • PSPETH003  Promote the values and ethos of public service
    • CIT Code: PSAD120
      Description:

      This unit describes the skills required to promote ethical standards to assist staff in avoiding conflicts of interest and to model and foster integrity.

      This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently, as part of a team and with supervisory responsibilities. They would perform complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN047  Promote diversity
    • CIT Code: MGNT520
      Description:

      This unit describes the skills required to promote diversity within an organisation. It includes providing diversity input to strategies, policies and plans, attracting, developing and promoting a diverse workforce, and monitoring diversity outcomes.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN054  Use complex workplace communication strategies
    • CIT Code: COMM381
      Description:

      This unit describes the skills required to use complex workplace communication for working at middle management level with internal and external clients, colleagues and other staff. It includes preparing for complex communication, analysing and responding to opinions, presenting a convincing argument, and developing a range of communication strategies.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work autonomously with management responsibilities performing complex tasks, in a range of familiar contexts.

      Prerequisites: Nil
  • PSPLEG003  Promote compliance with legislation in the public sector
    • CIT Code: PSAD121
      Description:

      This unit describes the skills required to promote compliance with legislation in the public sector. It includes modelling compliance with legislation.

      This unit applies to those with responsibility for encouraging and assisting others to comply with public sector guidelines and procedures.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would generally work independently with supervisory responsibilities. They would perform complex tasks in a range of familiar contexts.

      Prerequisites: Nil

Electives - Complete 1 of 2 subjects

Group A: Work health safety

  • BSBWHS301  Maintain workplace safety
    • CIT Code: OHSS201
      Description:

      This unit describes the skills and knowledge required to implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.
      The unit applies to individuals who have a key role in maintaining workplace safety in an organisation. In their role they closely monitor aspects of work associated with the safe delivery of products and services, and they have a responsibility for influencing safety in the workplace.

      Prerequisites: Nil
  • BSBWHS401  Implement and monitor WHS policies, procedures and programs to meet legislative requirements
    • CIT Code: OHSS206
      Description:

      This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
      It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

      Prerequisites: Nil

Electives - Complete 6 of 25 subjects

Group: General elective units

  • PSPPCY007  Advise on organisation policy
    • CIT Code: PSAD228
      Description:

      This unit describes the skills required to provide advice on organisation policy. It includes developing policy guidelines for the organisation, monitoring the implementation of government or board directives, and providing feedback to policy developers.

      This unit applies to public sector staff required to provide advice on policy.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently, while performing complex task in familiar context.

      Prerequisites: Nil
  • PSPGEN044  Develop client services
    • CIT Code: PSAD139
      Description:

      This unit describes the skills required to develop client services. It includes analysing client needs and reviewing, promoting and enhancing client service.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently performing complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPGEN045  Coordinate resource allocation and usage
    • CIT Code: PSAD140
      Description:

      This unit describes the skills required to coordinate and monitor available resources to achieve work unit outcomes. It includes allocating available resources, monitoring and evaluation of resource usage and reporting on resource usage.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently performing complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPGEN046  Undertake research and analysis
    • CIT Code: PSAD224
      Description:

      This unit describes the skills required to undertake research and analysis. It includes identifying and analysing information, applying the results and maintaining and compiling reports from information systems.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN049  Undertake negotiations
    • CIT Code: PSAD225
      Description:

      This unit describes the skills required to undertake negotiations. It includes planning and finalising negotiation outcomes.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently performing complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPGEN050  Manage conflict
    • CIT Code: COMM380
      Description:

      This unit describes the skills required to manage conflict. It includes identifying and assessing conflict situations, implementing strategies to resolve conflict and monitoring conflict situations.
      This unit applies to those working in generalist and specialist roles within the public sector.
      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.
      Those undertaking this unit would work independently performing complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPGEN053  Provide leadership
    • CIT Code: MGNT521
      Description:

      This unit describes the skills required to achieve operational results and effective working relationships through leadership, feedback and support of individuals in a workgroup that may exist in the workplace, be formed for a special purpose or project, or consist of community members, volunteers and/or interagency members. It includes facilitating commitment to objectives and required standards, contributing to the development of a cooperative, high performance workgroup, giving and receiving feedback on performance, supporting and participating in development activities, and providing leadership, direction and guidance in the workgroup.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work autonomously with management responsibilities performing complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPGEN055  Refine complex workplace documents
    • CIT Code: COMM382
      Description:

      This unit describes the skills required to refine complex written workplace communication at a level where preliminary research or documents may have been prepared by others as input, and final documents are being prepared. It includes critical analysis of workplace information, composition, revision and refinement to meet workplace requirements.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work autonomously performing complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPGEN056  Facilitate change
    • CIT Code: MGNT522
      Description: This unit covers facilitation of workplace change in public sector environments where role ambiguity and uncertainty often accompany the change process. It includes planning for the introduction of change, dealing with emerging challenges and opportunities and handling ambiguity in the change process.  In practice, facilitating change may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, leading a workgroup, coordinating resources, undertaking research and analysis, etc.
      Prerequisites: Nil
  • PSPGEN057  Develop and use political nous
    • CIT Code: PSAD226
      Description:

      This unit describes the skills required to develop and use political nous to navigate and succeed in the political environment of the public sector. It includes identifying the political terrain, evaluating the political environment, forming alliances, and bargaining and negotiating to achieve outcomes.

      This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently, while performing complex tasks in a familiar context.

      Prerequisites: Nil
  • PSPGEN058  Coordinate risk management
    • CIT Code: MGNT524
      Description: This unit covers coordination of risk management in the business unit/organisation. It includes maintaining infrastructure and processes, supporting staff to manage risk, facilitating risk recovery, and monitoring and reviewing risk management.  In practice, coordinating risk management may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, providing client service, leading a group, developing policy etc.
      Prerequisites: Nil
  • PSPGEN059  Benchmark performance
    • CIT Code: MGNT525
      Description:

      This unit describes the skills required to benchmark performance of a functional area or business unit of an organisation. It includes designing a benchmarking approach, establishing benchmarks, establishing and managing a benchmarking exercise, gathering and analysing information, reporting on and acting on benchmarking outcomes.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work autonomously, performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN060  Manage performance
    • CIT Code: MGNT526
      Description:

      This unit describes the skills required to manage performance in accordance with the organisation’s performance management system. It includes linking individual and/or workgroup activities to organisational goals, setting performance expectations, measuring performance achievements, and renegotiate performance and development plans.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work autonomously with supervision responsibilities, performing complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPGEN065  Interpret data and related statistics
    • CIT Code: MATH181
      Description:

      This unit describes the skills required to interpret data and related statistics. It includes interpreting graphs or tables, interpreting data and its summarised highlights, interpreting a range of official statistics in a policy environment, presenting statistical results and guiding others in the interpretation of data.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently seeking advice as required, performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN073  Prepare for community engagement
    • CIT Code: WELF435
      Description:

      This unit describes the skills required to identify and understand the various communities targeted to be involved in engagement activities or programs. It includes development of an analytical framework, defining and assessing the composition of the target community, identifying community cultural systems and protocols and building a community profile.

      This unit applies to those working in a role where they identify communities to be involved in engagement activities.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work autonomously in consultation with others, while performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN074  Develop and implement community engagement strategies
    • CIT Code: WELF436
      Description:

      This unit describes the skills required to design and implement effective activities or programs that involve the community in government policy development, planning and decision making processes. It includes issue analysis, scoping, designing, implementing, reporting and evaluating on community engagement activities or programs.

      This unit applies to those working in roles where they are designing activities to involve the community in government decisions.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work autonomously in consultation with others, while performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN075  Build and maintain community relationships
    • CIT Code: WELF437
      Description:

      This unit describes the skills required to set the parameters for relationships or partnerships between public sector and outside organisations, provide information relating to community engagement, develop engagement strategies and relationships, and build community problem solving capacity.

      This unit applies to those working in a role where they are required to develop and maintain relationships and partnerships with individuals or communities.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, including those related to WHS and environment in the context of dealing with external customers.

      Those undertaking this unit would generally work independently, as part of a team and with supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPMGT006  Develop a business case
    • CIT Code: PSAD193
      Description:

      This unit describes the skills required to perform market analysis, development and cost options, and justify for a recommended business solution.

      This unit applies to those developing appropriate and cost-effective business solutions.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work autonomously, performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • BSBWOR501  Manage personal work priorities and professional development
    • CIT Code: MGNT389
      Description:

      This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.
      It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.

      Prerequisites: Nil
  • PSPGEN023  Deliver and monitor service to clients
    • CIT Code: PSAD116
      Description:

      This unit describes the skills required to identify client needs, deliver a service, monitor through feedback and then review the service.

      This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would be working under supervision, performing routine tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPPCY001  Contribute to policy development
    • CIT Code: PSAD356
      Description:

      This unit describes the skills required to contribute to the consultative and validation stages of policy development, provide feedback and contribute to the review of policy.

      This unit applies to public sector staff and other stakeholders whose roles include contributing to the policy development process.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently, and as part of a team, with occasional supervisory responsibilities. They would perform complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN048  Support workplace coaching and mentoring
    • CIT Code: TRNG180
      Description: This unit covers promotion and support for coaching and mentoring in the organisation. It includes developing a coaching/mentoring strategy, establishing a coaching/mentoring framework, implementing and supporting coaching/mentoring, monitoring coaching coaching and mentoring arrangements and consolidating opportunities for further coaching/mentoring.In practice, supporting workplace coaching and mentoring in the organisation may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, providing client service, leading a group, developing policy, etc.
      Prerequisites: Nil
  • BSBLDR501  Develop and use emotional intelligence
    • CIT Code: MGNT765
      Description:

      This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
      It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
      It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

      Prerequisites: Nil
  • BSBPMG522  Undertake project work
    • CIT Code: PROJ194
      Description:

      This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.
      This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.
      The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.

      Prerequisites: Nil
  • PSPPCY006  Develop organisation policy
    • CIT Code: PSAD227
      Description:

      This unit describes the skills required to develop or review internal policy in an organisation, formulated to facilitate the implementation of government or board directives. It includes anticipating and confirming the need for policy development or review; planning the policy development process; gathering and analysing information; determining policy direction; and drafting, releasing and promoting policy.

      This unit applies to public sector staff working in policy development.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently, while performing complex tasks in familiar context.

      Prerequisites: Nil

Related Courses

Diploma Government Investigations PSP50416
Diploma Government (Fraud Control) PSP50612
Certificate IV Government (Service Delivery) PSP40116
Certificate IV Government PSP40116

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au