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Certificate IV in Government PSP40116

Overview

This qualification is for those working in operational roles without supervision in the public sector. Graduates at this level will apply knowledge and skills to demonstrate autonomy, judgement, and limited responsibility with established parameters.

This generalist qualification is particularly suited to those working in an environment requiring multi-skilled personnel and/or small or regionally based organisations.

Students who are looking for a specialist stream in Human Resources or Service Delivery should look at PSP40116 Certificate IV in Government (Human Resources) C4-SO31 or PSP40116 Certificate IV in Government (Service Delivery) C4-SO33

Qualification: Certificate IV in Government PSP40116
Program No: C4-SO15
Campus: CIT Bruce 
Duration: Nine face-to-face training sessions, a work-based project and an assessment interview. Assessment is completed within classroom sessions, recognising the workplace commitments of most public servants. Consequently, attendance at all sessions is essential. There is a small requirement for reading and workplace research prior to some sessions.
Likely Job Outcome: Administrative Services Officer level 1 - 3 in the public sector, or equivalent under individual agency agreements.
Application Type: CIT Solutions
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Entry Requirements / How to Apply

To meet the assessment requirements of this program, students must be employed in or contracted to a public sector organisation.

WarningIMPORTANT
Before you apply/enrol

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI). This includes new students and re-enrolling students.

If you don't have a USI that's ok, you can apply right now. It only takes two minutes, just go to usi.gov.au

Already have one? Great! Verify it in our student administration system now so your enrolment or graduation isn't delayed. (New CIT students will not be able to do this until they have been given their CIT number which will be given to you when you apply to study most CIT courses).

  1. Login to CIT Self Service
  2. Click on the link for USI
  3. Verify your USI

It's important that your first name, surname and date of birth in our student system match the ID you use to create your USI (eg if you are Christopher in USI database and Chris at CIT your USI will not verify).

If you need assistance you can go to Unique Student Identifier (USI), drop in to any CIT Library or CITSA office or contact CIT Student Services on 6207 3188.

Literacy Skills Information

We suggest that you will need Australian Core Skills Framework literacy levels of at least 3 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. See below to check your literacy skills. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with the lower level program. Please visit Education and Community or phone (02) 6207 4872 to have a chat to one of our teachers.

Transition Information

Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

Subject Cancellations/Changes

To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

For more information please contact CIT Solutions on (02) 6207 4444 or visit their website at citsolutions.edu.au.

Core - Complete all 6 subjects

  • PSPETH001  Uphold the values and principles of public service
    • CIT Code: PSAD110
      Description:

      This unit describes the skills required to demonstrate ethical conduct required of those in public service. It includes applying ethical standards and dealing with ethical problems.

      This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit will generally work independently and as part of a team. They would perform routine tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN023  Deliver and monitor service to clients
    • CIT Code: PSAD116
      Description:

      This unit describes the skills required to identify client needs, deliver a service, monitor through feedback and then review the service.

      This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would be working under supervision, performing routine tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN029  Value diversity
    • CIT Code: PSAD202
      Description:

      This unit describes the skills required to value diversity in the workplace. It includes promoting the benefits of diversity and contributing to diversity outcomes.

      This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would be working independently, possibly supervising others, performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN043  Apply government processes
    • CIT Code: PSAD204
      Description:

      This unit describes the skills required to apply government processes. It includes applying information relating to the machinery of government and knowledge of organisations protocols and functions.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently performing complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPLEG002  Encourage compliance with legislation in the public sector
    • CIT Code: PSAD205
      Description:

      This unit describes the skills required to encourage colleagues in the workplace to comply with legislation. It includes assisting others to comply with legislative requirements, and taking action on non-compliance.

      This unit applies to those working in generalist or specialist work activities where they need to identify, understand and comply with the legislative environment within which they work.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit may be working independently with some supervisory responsibilities while performing complex tasks in familiar contexts.

      Prerequisites: Nil
  • PSPPCY004  Support policy implementation
    • CIT Code: PSAD206
      Description:

      This unit describes the skills required to identify, implement and monitor relevant policy and report on implementation.

      This unit applies to public sector staff and other stakeholders working in a role where they are required to support policy implementation.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently. They would perform routine tasks in a range of familiar contexts.

      Prerequisites: Nil

Electives - Group A: Complete 1 of 3 subjects

 

  • BSBWHS201  Contribute to health and safety of self and others
    • CIT Code: OHSS200
      Description:

      This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes.
      It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

      Prerequisites: Nil
  • BSBWHS301  Maintain workplace safety
    • CIT Code: OHSS201
      Description:

      This unit describes the skills and knowledge required to implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.
      The unit applies to individuals who have a key role in maintaining workplace safety in an organisation. In their role they closely monitor aspects of work associated with the safe delivery of products and services, and they have a responsibility for influencing safety in the workplace.

      Prerequisites: Nil
  • BSBWHS401  Implement and monitor WHS policies, procedures and programs to meet legislative requirements
    • CIT Code: OHSS206
      Description:

      This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
      It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

      Prerequisites: Nil

Electives - General: Complete minimum 4 of 13 subjects

  • PSPGEN024  Use resources to achieve work unit goals
    • CIT Code: PSAD123
      Description:

      This unit describes the skills required to organise available resources at a senior operative level to facilitate achievement of work unit objectives. It includes acquiring and applying available resources, monitoring and reporting on resource usage and maintaining resources.

      This unit applies to those working in senior roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work autonomously, supervising others performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN025  Develop and implement work unit plans
    • CIT Code: PSAD124
      Description:

      This unit describes the skills required to develop and implement work unit plans at both the work unit and individual level to achieve results through planning. It includes participating in the planning activities of the work unit, and evaluating work plans.

      This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work under supervision performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN026  Provide input to change processes
    • CIT Code: PSAD125
      Description:

      This unit describes the skills required to understand the reasons for change and to initiate specific changes related to the work unit. It includes suggesting options and opportunities for change, encouraging commitment to workplace change, monitoring and evaluating change and dealing with ambiguity in the change process.

      This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently, performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPGEN031  Undertake career planning
    • CIT Code: PSAD281
      Description:

      This unit describes the skills required to plan one’s own career. It includes self-assessment of skills and abilities, investigation of possible career opportunities, developing and implementing a career plan and monitoring progress against the plan.

      This unit applies to those working in generalist or specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently performing complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPGEN033  Use advanced workplace communication strategies
    • CIT Code: PSAD203
      Description:

      This unit describes the skills required to use advanced workplace communication strategies. It includes dealing with complex enquiries and/or complaints, giving directions, managing meetings and giving presentations.

      This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit will be working independently, with possible supervisory responsibilities, performing complex task in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPGEN034  Compose complex workplace documents
    • CIT Code: PSAD282
      Description:

      This unit describes the skills required to compose written complex workplace documents. It includes interpreting and evaluating workplace information and editing.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently performing complex tasks in a range of contexts.

      Prerequisites: Nil
  • PSPGEN038  Identify and treat risks
    • CIT Code: PSAD215
      Description:

      This unit describes the skills required to identify and treat risk using the organisation’s risk management procedures and treatments. It applies to the risks inherent in all aspects of everyday work in the public sector as well as to specific functional activities and projects related to the particular mandate of the organisation. It includes establishing the risk context, analysing and evaluating risks and monitoring and reviewing the risk treatment plan.

      This unit applies to those working in generalist or specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently, performing complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPGEN039  Develop internal and external networks
    • CIT Code: PSAD285
      Description:

      This unit describes the skills required to develop and maintain effective workplace relationships and networks. It includes establishing and maintaining working relationships, and representing and promoting the organisation.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • BSBPMG522  Undertake project work
    • CIT Code: PROJ194
      Description:

      This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.
      This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.
      The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.

      Prerequisites: Nil
  • PSPGEN032  Deal with conflict
    • CIT Code: PSAD268
      Description:

      This unit describes the skills required to handle difficult interpersonal situations and address the conflicts that may arise in day to day work activities. It includes identifying the cause of conflict, establishing and implementing strategies for dealing with conflict and evaluating the response and outcomes.

      This unit applies to those working in generalist and specialist roles within the public sector.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently, performing complex tasks in a range of familiar and unfamiliar contexts.

      Prerequisites: Nil
  • PSPGEN027  Gather and analyse information
    • CIT Code: PSAD126
      Description:

      This unit describes the skills required to collect and analyse information to achieve work unit objectives and meet client needs. It includes identifying and collecting information, analysing and interpreting information, developing and applying workable solutions, presenting information and maintaining information.

      This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work independently, performing complex tasks in a range of familiar contexts.

      Prerequisites: Nil
  • PSPPCY005  Implement e-correspondence policies
    • CIT Code: PSAD375
      Description:

      This unit describes the skills required to send and receive email correspondence (e-correspondence). It also covers setting up and maintaining electronic software; maintaining and managing individual electronic mail (email) mailing lists and address books; implementing email policy; and adhering to organisational protocols and practices for email.

      This unit applies to those working as public sector staff.

      The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

      Those undertaking this unit would work under supervision, while performing routine tasks in familiar context.

      Prerequisites: Nil
  • BSBWOR501  Manage personal work priorities and professional development
    • CIT Code: MGNT389
      Description:

      This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.
      It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.

      Prerequisites: Nil

Electives - Other

  • BSBRKG404  Monitor and maintain records in an online environment
    • CIT Code: EBUS130
      Description:

      This unit describes the skills and knowledge required to identify and assess records for storage, and maintain and monitor electronic business records.
      It applies to individuals who use guidelines and processes to inform judgements on the status and classification of records in an existing business or records system. They work under supervision or in consultation with more senior staff or users of the system.

      Prerequisites: Nil
  • BSBCRT101  Apply critical thinking techniques
    • CIT Code: INNO103
      Description:

      This unit describes the skills and knowledge required to use fundamental critical thinking skills in work and life situations.
      It applies to individuals who need the capacity to think critically, ask essential questions and consider answers to those questions.

      Prerequisites: Nil

Related Courses

Diploma Government (Fraud Control) PSP50612
Diploma Government PSP50116
Diploma Government Investigations PSP50416
Certificate IV Government (Service Delivery) PSP40116

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au