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Certificate III in Business Administration (Medical) BSB31115

Overview

This course gives you with the practical skills you need to work in the health care industry as a medical receptionist, clerk or administrator. You will gain an overview of the Australian health care system combined with customer service principles, maintaining medical records, controlling stocks and supplies as well as medical terminology.

This qualification is a pathway into the Certificate IV in Business Administration.

Qualification: Certificate III in Business Administration (Medical) BSB31115
Program No: C3-BC37
Campus: CIT Reid  CIT Tuggeranong 
Duration: 2 semesters part time (approximately 8 hour per week). Plus additional 5 hours per week (approximately) individual learning such as research, online activities, projects, team work, etc.

If you have relevant work experience and/or other relevant qualifications, you may be able to seek recognition or fast-track through the learning requirements and complete your qualification is less time.

This qualification is part of a suite of programs including a Certificate II, Certificate III, Certificate IV and Diploma. Most students will complete all four qualifications in 2 years.

Flexible delivery options available.
Likely Job Outcome: Medical administrator, medical receptionist, medical clerk.
Application Type: Public; Flexible
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Additional Information

You will be required to pay additional costs (approximately $80 - $120) associated with textbook and stationery requirements.

Online enrolments are available for this program.

Entry Requirements / How to Apply

To be successful in this program it is advisable that you have the following subjects:
- BSBWOR204 Use business technology
- BSBITU102 Develop keyboard skills
- BSBITU201 Produce simple word processed documents

OR be able to demonstrate equivalent skills in using office technology including typing, word processing and electronic office communication tools.

If you do not have these skills you may enrol in the Certificate II in Business.

Traineeships may be available for this program.

If you are entering this program as a trainee under the Australian Apprenticeships arrangements you must be employed in the industry and you must register with an Apprentice Network Provider (ANP) prior to enrolment.

WarningIMPORTANT
Before you apply/enrol

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI). This includes new students and re-enrolling students.

If you don't have a USI that's ok, you can apply right now. It only takes two minutes, just go to usi.gov.au

Already have one? Great! Verify it in our student administration system now so your enrolment or graduation isn't delayed. (New CIT students will not be able to do this until they have been given their CIT number which will be given to you when you apply to study most CIT courses).

  1. Login to CIT Self Service
  2. Click on the link for USI
  3. Verify your USI

It's important that your first name, surname and date of birth in our student system match the ID you use to create your USI (eg if you are Christopher in USI database and Chris at CIT your USI will not verify).

If you need assistance you can go to Unique Student Identifier (USI), drop in to any CIT Library or CITSA office or contact CIT Student Services on 6207 3188.

Literacy Skills Information

We suggest that you will need Australian Core Skills Framework levels of at least 2 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. See below to check your literacy skills. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with a lower level program, or enrol in the Certificate I in Skills for Vocational Pathways (FSK10213) to develop your literacy skills. Please visit Education and Community or phone (02) 6207 4872 to have a chat to one of our teachers.

Transition Information

Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

Subject Cancellations/Changes

To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

Complete all 7 subjects

  • BSBITU307  Develop keyboarding speed and accuracy
    • CIT Code: COMP362
      Cost: $100.00
      Description:

      This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques.
      It applies to individuals who work in a range of environments and are required to enter text and data with speed and accuracy. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents.
      On successful completion of this unit, individuals must be assessed in accordance with the current version of AS 2708: 2001 and issued with a speed statement.

      Prerequisites: Nil
  • BSBWHS201  Contribute to health and safety of self and others
    • CIT Code: OHSS200
      Cost: $50.00
      Description:

      This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts

      Prerequisites: Nil
  • BSBMED301  Interpret and apply medical terminology appropriately
    • CIT Code: ADMN177
      Cost: $125.00
      Description:

      This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology. It applies to individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgment using appropriate knowledge to provide technical advice and support to a team.

      Prerequisites: Nil
  • BSBMED302  Prepare and process medical accounts
    • CIT Code: ADMN178
      Cost: $60.00
      Description:

      This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.
      This unit applies to individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgement using appropriate knowledge to provide technical advice and support to a team.

      Prerequisites: Nil
  • BSBMED303  Maintain patient records
    • CIT Code: ADMN187
      Cost: $40.00
      Description:

      This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.
      It applies to individuals who apply a broad range of competencies in various medical administration contexts. They are skilled operators who are expected to exercise discretion and judgement in accessing and maintaining patient records while fully respecting patient privacy and the confidentiality of their details.

      Prerequisites: Nil
  • BSBMED304  Assist in controlling stocks and supplies
    • CIT Code: ADMN185
      Cost: $40.00
      Description:

      This unit describes the skills and knowledge required to provide assistance in stock control processes within a medical environment. This involves assisting in maintaining stock levels, storing stock, stocktaking and disposing of out-of-date stock.
      It applies to individuals who provide assistance in controlling required levels of stocks and supplies in a medical administration context or work area. All work is undertaken in accordance within legislative requirements, Australian and industry standards and codes of practice, and in line with organisational policies, procedures and specific requirements.

      Prerequisites: Nil
  • BSBMED305  Apply the principles of confidentiality, privacy and security within the medical environment
    • CIT Code: ADMN186
      Cost: $40.00
      Description:

      This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
      It applies to individuals required to maintain confidentiality, privacy and security under legislation, and workplace policies and procedures in a medical environment. It covers working within accepted codes of conduct and following confidentiality, privacy and security provisions.

      Prerequisites: Nil

Electives - complete 6 of 10 subjects

Not all subjects will be offered each semester.   Refer to your teaching department’s timetables.
  • BSBFIA302  Process payroll
    • CIT Code: ACCT228
      Cost: $60.00
      Description: This unit describes skills and knowledge required to process payroll from provided data using manual and computerised payroll systems. It applies to individuals employed in a range of work environments who are responsible for payroll functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff who have been delegated payroll responsibilities.
      Prerequisites: Nil
  • BSBFIA303  Process accounts payable and receivable
    • CIT Code: ACCT232
      Cost: $60.00
      Description:

      This unit describes skills and knowledge required to maintain accounts payable and accounts receivable records, including processing payments to creditors and handling overdue accounts receivable.
      It applies to individuals employed in a range of work environments supporting the accounting functions and aspects of an enterprise. They may provide administrative support within an enterprise, or may be members of staff who have been delegated accounting responsibilities.

      Prerequisites: Nil
  • BSBFIA304  Maintain a general ledger
    • CIT Code: ACCT231
      Cost: $120.00
      Description:

      This unit describes the skills and knowledge required to maintain a computerised or manual general ledger system within an organisation, including processing journal entries and preparing a trial balance.
      It applies to individuals employed in a range of work environments with responsibility for simple accounting functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff with delegated responsibilities relating to general ledger maintenance.

      Prerequisites: Nil
  • BSBADM307  Organise schedules
    • CIT Code: COMP219
      Cost: $30.00
      Description:

      This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.
      It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.

      Prerequisites: Nil
  • BSBITU303  Design and produce text documents
    • CIT Code: COMP366
      Cost: $180.00
      Description:

      This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software.
      It applies to individuals who possess fundamental skills in computer operations and keyboarding, and basic skills in operation of word processing software. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents.

      Prerequisites: Nil
  • BSBITU304  Produce spreadsheets
    • CIT Code: COMP365
      Cost: $70.00
      Description:

      This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software.
      It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision.

      Prerequisites: Nil
  • BSBWRT301  Write simple documents
    • CIT Code: COMM343
      Cost: $60.00
      Description:

      This unit describes the skills and knowledge required to plan, draft and finalise a basic document.
      It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

      Prerequisites: Nil
  • BSBCUS301  Deliver and monitor a service to customers
    • CIT Code: CLER169
      Cost: $80.00
      Description:

      This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

      Prerequisites: Nil
  • BSBDIV301  Work effectively with diversity
    • CIT Code: CLER178
      Cost: $60.00
      Description:

      This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.
      It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

      Prerequisites: Nil
  • BSBITU302  Create electronic presentations
    • CIT Code: COMP218
      Cost: $40.00
      Description:

      This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access.
      It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

      Prerequisites: Nil

Related Courses

Certificate IV Business Administration BSB40515
Certificate III Business Administration BSB30415

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au