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Diploma of Community Services (Case Management) CHC52015

Overview

This program applies to workers who deliver case management and case work intervention services to clients and will give you the skills and knowledge to coordinate and continually develop and improve a range of community support services.

At CIT, if you are undertaking part-time study while working in industry, the focus will be particularly on aged care, home care and disability management.

Qualification: Diploma of Community Services (Case Management) CHC52015
Program No: DP-HS09
Campus: CIT Bruce 
Duration: 2 semesters part-time for experienced community sector employees. There is a mandatory work contribution of a minimum 100 hours.
Likely Job Outcome: Case manager, service coordinator, service planner, team leader, supervisor.
Application Type: Public
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Additional Information

This program has a mandatory work placement (120 hours in total). CIT teachers co-ordinate placements. Before undertaking any industry placement, you must be eligible to apply for, and hold a 'Working with Vulnerable People Check'. Information will be provided on enrolment.

If you are currently working and you have extensive relevant experience, or a Certificate IV you may meet the placement requirement.

Entry Requirements / How to Apply

To ensure your success in this program, the preferred pathway is for all learners to complete a relevant Certificate IV qualification in an area of Community Services at CIT.

On entry, you will need to demonstrate appropriate literacy skills by undertaking a literacy assessment. We have embedded literacy into our program to support your learning and success.

If you are undertaking part-time study while working in industry you will need to be in the workplace for approximately 20 hours a week.

WarningIMPORTANT
Before you apply/enrol

To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI). This includes new students and re-enrolling students.

If you don't have a USI that's ok, you can apply right now. It only takes two minutes, just go to usi.gov.au

Already have one? Great! Verify it in our student administration system now so your enrolment or graduation isn't delayed. (New CIT students will not be able to do this until they have been given their CIT number which will be given to you when you apply to study most CIT courses).

  1. Login to CIT Self Service
  2. Click on the link for USI
  3. Verify your USI

It's important that your first name, surname and date of birth in our student system match the ID you use to create your USI (eg if you are Christopher in USI database and Chris at CIT your USI will not verify).

If you need assistance you can go to Unique Student Identifier (USI), drop in to any CIT Library or CITSA office or contact CIT Student Services on 6207 3188.

Literacy Skills Information

We suggest that you will need Australian Core Skills Framework literacy levels of at least 3 across reading, writing, learning, oral communication and, depending on your program of study, numeracy skills to successfully complete this program. See below to check your literacy skills. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with the lower level program. Please visit Education and Community or phone (02) 6207 4872 to have a chat to one of our teachers.

Transition Information

Qualifications at CIT are regularly updated or replaced to meet current industry needs and maximise your employment opportunities. If this occurs while you are part way through a qualification, you may need to vary your learning to meet the new national requirements. CIT will aim to make this as smooth as possible for you.

Subject Cancellations/Changes

To ensure positive outcomes for all students, CIT may need to cancel or change classes at short notice. CIT will make every effort to inform students as soon as changes are made and will also make every effort to offer alternative arrangements for students to meet the requirements of the subject and complete their qualification. In an unfortunate instance when this cannot be met, you will receive a full refund. Please ensure you maintain current contact details via CIT Self Service or by contacting CIT Student Services at infoline@cit.edu.au.


Subject Information

Complete all 16 subjects

  • CHCCCS007  Develop and implement service programs
    • CIT Code: HUSE495
      Cost: $200.00
      Description:

      This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

      Prerequisites: Nil
  • CHCCOM003  Develop workplace communication strategies
    • CIT Code: COMM495
      Cost: $200.00
      Description:

      This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

      Prerequisites: Nil
  • CHCDEV002  Analyse impacts of sociological factors on clients in community work and services
    • CIT Code: WELF441
      Cost: $200.00
      Description: This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry.
      This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
      Prerequisites: Nil
  • CHCDIV003  Manage and promote diversity
    • CIT Code: HUSE488
      Cost: $160.00
      Description:

      This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

      Prerequisites: Nil
  • CHCLEG003  Manage legal and ethical compliance
    • CIT Code: LEGL220
      Cost: $160.00
      Description:

      This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

      Prerequisites: Nil
  • CHCMGT005  Facilitate workplace debriefing and support processes
    • CIT Code: WELF476
      Cost: $240.00
      Description:

      This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

      Prerequisites: Nil
  • CHCPRP003  Reflect on and improve own professional practice
    • CIT Code: WELF469
      Cost: $240.00
      Description:

      This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

      Prerequisites: Nil
  • HLTWHS004  Manage work health and safety
    • CIT Code: WPHS113
      Cost: $80.00
      Description: This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
      Prerequisites: Nil
  • CHCCSM004  Coordinate complex case requirements
    • CIT Code: WELF466
      Cost: $150.00
      Description:

      This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers.

      Prerequisites: Nil
  • CHCCSM005  Develop, facilitate and review all aspects of case management
    • CIT Code: HUSE482
      Cost: $150.00
      Description:

      This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.
      This unit applies to work in a range of health and community services contexts.

      Prerequisites: Nil
  • CHCCSM006  Provide case management supervision
    • CIT Code: WELF474
      Cost: $240.00
      Description:

      This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines.
      This unit applies to work in a range of health and community services contexts.

      Prerequisites: Nil
  • CHCCCS004  Assess co-existing needs
    • CIT Code: WELF456
      Cost: $160.00
      Description:

      This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.

      Prerequisites: Nil
  • CHCADV002  Provide advocacy and representation services
    • CIT Code: WELF485
      Cost: $160.00
      Description:

      This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums. This unit applies to workers in health, community services or advocacy settings who are responsible for providing formal representation services to clients. Work at this level requires a degree of autonomy, judgement and responsibility for own outputs.

      Prerequisites: Nil
  • CHCMGT001  Develop, implement and review quality framework
    • CIT Code: WELF475
      Cost: $220.00
      Description:

      This unit describes the skills and knowledge required to develop, implement and monitor a framework for ongoing quality service delivery that supports the rights and interests of clients. The unit applies to a range of leadership roles in health and community services workplaces.

      Prerequisites: Nil
  • CHCMGT003  Lead the work team
    • CIT Code: MGNT785
      Cost: $200.00
      Description:

      This unit describes the skills and knowledge required to undertake supervisory and coordinating activities in work groups in health and community service organisations. Workers at this level are team leaders or managers responsible for coordinating and monitoring the activities and performance of work teams and other service providers.
      This unit applies to a range of leadership roles in health and community services workplaces.

      Prerequisites: Nil
  • CHCPOL002  Develop and implement policy
    • CIT Code: WELF486
      Cost: $180.00
      Description:

      This unit describes the skills and knowledge required to research, develop and implement new policy initiatives. This unit applies to workers who are directly responsible for driving new policy directives across a business unit, team or service.

      Prerequisites: Nil

Related Courses

Diploma Community Services CHC52015
Certificate IV Community Development CHC42115
Certificate IV Community Services CHC42015
Certificate III Community Services CHC32015

More Information

For more information about this course please contact CIT Student Services on (02) 6207 3188 or email infoline@cit.edu.au